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Old account, but was using up until now, how do I retrieve my documents? Please help

Didn’t realise I was using an old school account. This should’ve in theory been closed over three years ago. i have still been actively using that account until today and my documents were working. I had files that were regularly being updated. Recently…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-11-06T19:57:48.0233333+00:00
H 0 Reputation points
edited an answer 2026-11-06T20:04:42.4+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
2 answers

Equations in Powerpoint no longer aligning at a defined character

Hi All I teach Maths and use Powerpoint to do so, annotating over slides while explaining methods, concepts, etc. In recent weeks, I've noticed that equations, typed using the Powerpoint's "Enter equation" are no longer aligning to the desired…

Microsoft 365 and Office | PowerPoint | Other | Windows
asked 2026-11-06T19:23:45.53+00:00
Ben Cheetham 0 Reputation points
commented 2026-11-06T20:04:25.22+00:00
Ben Cheetham 0 Reputation points
3 answers

Any real solution for iPad freeze when saving Excel

Tried all sorts of ways to fix but no luck. Almost impossible to find a fix

Microsoft 365 and Office | Excel | For home | iOS
asked 2026-11-06T04:46:29.3466667+00:00
Mike Gooding 0 Reputation points
answered 2026-11-06T20:04:04.2366667+00:00
Mike Gooding 0 Reputation points
2 answers

atualização do windows

o tenho o windows 11 que veio no meu note samsung. ele fica atualizando várias vezes. não quero mais que ele atualize. ja desabilitei vários itens. mas ele continua atualizando sem eu mandar. como faço para para não atualizar mais.

Windows for home | Windows 11 | Windows update
asked 2026-11-06T19:51:07.0533333+00:00
ricardo faiet 0 Reputation points
answered 2026-11-06T20:04:01.9866667+00:00
Dio Xavier 298.3K Reputation points Volunteer Moderator
3 answers

SFC /scannow problem Still with 29704.1000

Windows Insider Experimental Build 29695.1001 Running dism..scanhealth and restorehealth completes without any errors reported. sfc /scannow reports corrupted files that were repaired successfully. However, subsequent runs of sfc after a restart keep on…

Windows Insider program | Windows Insider preview | Performance and maintenance
asked 2026-10-24T17:04:19.6866667+00:00
Shaun Montgomery 50 Reputation points
edited the question 2026-11-06T20:02:22.77+00:00
Johnny55 5,240 Reputation points Volunteer Moderator
2 answers

Shared Outlook account

I set up tags for emails but when I open it up the next day they have gone grey. How do I set them up so they remain active?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-11-05T20:51:40.15+00:00
Nicole Wilkinson 0 Reputation points
commented 2026-11-06T20:02:10.7266667+00:00
Ruby Nguyen 3,725 Reputation points Independent Advisor
4 answers

Trying to drag down a sum if formula but keeping the same range

Hi, I am using the below formular. How can I make it so the "C1" drags down to C2, C3 etc without having to do it one by one?? Sorry if this is a silly question I just can't seem to manage it. I have a lot of different codes to use so would…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-11-04T15:41:55.7933333+00:00
Sarah Saleh 0 Reputation points
commented 2026-11-06T19:59:30.34+00:00
Sarah Saleh 0 Reputation points
3 answers

outlook junk email invitations blocking my iphone, calendar/photos, immediately upon logging into my email account.

I have laptop with an outlook/hotmail email address, I also access this account via the iphone. A random Invite is being sent via hotmail, it does not go into the inbox. The next time I access the hotmail account either via laptop or iphone, immediately…

Outlook | Web | Outlook.com | Calendar
asked 2026-11-04T00:26:03.6833333+00:00
Victoria V 0 Reputation points
commented 2026-11-06T19:56:15.5766667+00:00
Victoria V 0 Reputation points
1 answer

Listing hyperlinks to file in a OneDrive folder

I have a number of files in a OneDrive folder which I want to list by name and hyperlink in an Excel spreadsheet

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T18:49:25.4366667+00:00
Leo Lyons 0 Reputation points
answered 2026-11-06T19:52:57.56+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

Teams Meeting Recap Access

Hello, I have assigned my team as an organizer for the meeting recaps but they are still unable to download videos and transcripts. How can I ensure that they are able to download for all meeting recaps moving forward. Thank you

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-11-05T17:52:31.54+00:00
Silvia Vargas 0 Reputation points
commented 2026-11-06T19:52:22.4733333+00:00
Deogratias 85 Reputation points Independent Advisor
2 answers

problem with my subscription

problem with my subscription. is not installed on my computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T19:03:22.5566667+00:00
Al Reynolds 0 Reputation points
answered 2026-11-06T19:49:21.3233333+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
1 answer

Meaning of AE, AE1, and AE2 suffixes in Office MAK key descriptions (VAMT)

Hello, ​When inspecting Office Volume License MAK keys in VAMT, I see different description strings depending on the product version: ​Office 2021 ProPlus: Office21ProPlus2021VL_MAK_AE ​Office 2024 ProPlus: Office24ProPlus2024VL_MAK_AE1 ​Office 2024…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-11-06T18:23:40.8366667+00:00
Toun 0 Reputation points
commented 2026-11-06T19:45:23.1333333+00:00
Chris-D 2,620 Reputation points Independent Advisor
3 answers

I have multiple accounts and cant log in to reach my invoice

Hi, Can I please get a phone number to help me talk to a human? I have been trying for hours to just access my invoice. It is like this every single year and it is driving me mad. Help online didn't help last year and is likely to not help this year…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T15:20:21.4066667+00:00
Lotten kronudd 0 Reputation points
commented 2026-11-06T19:43:18.14+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
2 answers

Changing Folder pane option

It is not giving me the option on changing the settings of my folder pane. It is greyed out on my end. How do I change and make this available on my end.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-05T17:39:54.7+00:00
Patricia Monsalve 0 Reputation points
commented 2026-11-06T19:41:37.1366667+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
1 answer

logging in

I need help understanding why I can't log in to some of my email accounts Via iPhone mail app. Every time I try it always ends in something went wrong.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-11-04T19:31:58.6766667+00:00
saki aono 0 Reputation points
commented 2026-11-06T19:41:27.49+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
1 answer

Microsoft authenticator for Pearson work

I have been using the Microsoft authenticator for Pearson work for several years. Do I need to delete the app and reload it?

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T19:40:26.7933333+00:00
christopher totten 0 Reputation points
answered 2026-11-06T19:40:42.6666667+00:00

AI answer

2 answers

Microsoft Office 2024 product key

I need to transfer a Microsoft Office 2024 Professional Plus from one laptop to anther and I can not find the product key

Microsoft 365 and Office | Other
asked 2026-11-06T18:58:58.64+00:00
Sergiu Fatu 0 Reputation points
answered 2026-11-06T19:39:31.2466667+00:00
Alexandr S 107K Reputation points Independent Advisor
3 answers

Web-based Microsoft Planner - labels refuse to change when trying to rename them

Question: How do I reset the labels so they do not revert to the original names that I had selected for them? Issue Details: I edited and renamed the labels for my plan. I now want to rename them. I click on the "pencil" edit icon, delete…

Microsoft Teams | Microsoft Teams for business | Tasks | Other
asked 2026-11-06T18:45:07.43+00:00
Lee, Dianne M. (DOC) 0 Reputation points
answered 2026-11-06T19:39:06.1933333+00:00
Lee, Dianne M. (DOC) 0 Reputation points
1 answer

Microsoft forces SMS verification to an unrecognised phone number despite having 7 authentication methods configured

Hello, I am experiencing an issue with the sign-in verification process for my Microsoft account. Authentication methods configured Under my account's Security page, I currently have seven ways to authenticate my sign-in: Password Email verification code…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-05T18:46:11.9266667+00:00
oli1399 0 Reputation points
edited an answer 2026-11-06T19:36:22.6933333+00:00
Hornblower409 18,700 Reputation points
1 answer

Artifact Signing organization validation "In Progress" for 10+ days after submitting requested documents

Hello, Our organization identity validation for Azure Artifact Signing has stayed "In Progress" for more than 10 days since we uploaded the additional documents requested by Vetting Operations Support (domain registration receipts). We have…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,688 questions
asked 2026-11-04T19:17:04.9433333+00:00
DEISO 0 Reputation points
answered 2026-11-06T19:33:27.8733333+00:00

AI answer