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Error message login credentials incorrect

Every day for the past three months I have been greeted with an error message telling me my credentials are incorrect even though I am signed into my account and everyday I have to sign in and generate a code to ensure the system works, yesterday my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-08T04:51:59.1266667+00:00
None Ofyourbusiness 0 Reputation points
answered 2026-11-08T09:37:54.7933333+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
3 answers

word wrap issues in Word outline mode

I am printing a document that is in Outline format. On some lines the letters are all squished together, as in no spaces between words in the sentence. Some lines are OK some lines have no spaces between words. Is this some word-wrap issue in…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-05T22:41:05.07+00:00
Jim White 0 Reputation points
answered 2026-11-08T09:25:55.2666667+00:00
Sophie Turner 0 Reputation points
3 answers

copilot is not working in word

cannot display copilot within my word documents i am sure my microsoft 365 is up to date

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-05T03:01:48.18+00:00
Paul Harvey 0 Reputation points
commented 2026-11-08T09:24:18.38+00:00
Sophie Turner 0 Reputation points
1 answer

Excel android and onedrive fail constantly

I have OneDrive logged in and it works, i can save and edit files on my desktop and on my Z Fold 7. I have MS Office logged in on the same credentials as one drive, and i have a paid version of Office. All logged into the same account...... the problem…

Microsoft 365 and Office | Excel | For home | Android
asked 2026-11-08T03:52:26.4933333+00:00
Born Confused 0 Reputation points
answered 2026-11-08T09:10:31.8033333+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
2 answers

Skype credit reactivate

I trying to reactivate my Skype credit but not able to do so, attached screenshot tech error from ms side. Pls help how to fix asap.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T13:14:38.54+00:00
Sung 0 Reputation points
answered 2026-11-08T09:00:41.0166667+00:00
Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
2 answers

Transfer office 2019 from one account to another

I have office home and business 2019 license tied to an account that no longer exist. That particular user and position within the company have been terminated. I would like to transfer that license to a new computer with a new user. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T13:01:00.2466667+00:00
Kristie Currie 0 Reputation points
answered 2026-11-08T08:54:19.2433333+00:00
Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
2 answers

microsoft authenticator on phone not connecting with with Freelance portal website when prompted to add 6 digit number. Also not connecting on pc.

Trying to sign in on TPH freelance portal and then it prompts for authenticator 6 digit. I intially downloaded microsoft authenticator 2fa on pc which I have since uninstalled as I intially thought this was the problem when accessing TPH freelance via my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-08T06:19:04.8633333+00:00
Deb 0 Reputation points
commented 2026-11-08T08:45:34.2466667+00:00
Jayden-P 4,305 Reputation points Independent Advisor
2 answers

Wrong details in invoice received

I have received a Microsoft 365 order that is incorrect. How do I contact a Microsoft agent to follow up

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T22:04:18.89+00:00
Nick Dimitracopoulos 0 Reputation points
answered 2026-11-08T08:38:20.3366667+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
3 answers

OneDrive: I can view shared users, but I cannot remove access from any folder

I am the owner of the folders in OneDrive Personal. I can view shared users, but I cannot remove access from any folder. Every attempt to change sharing permissions fails with the message 'Die Freigabe ist im Moment nicht möglich' and Correlation ID…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-06T17:16:13.7266667+00:00
MMM 0 Reputation points
answered 2026-11-08T08:30:42.0166667+00:00
Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Verify Identity for Microsoft 365 Login – Error 399287

Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-08T07:38:46.1966667+00:00
Louis Udeani 0 Reputation points
edited an answer 2026-11-08T08:24:10.8266667+00:00
Roebe Ta 1,825 Reputation points Independent Advisor
1 answer

Date Picker Content Control in Word document table cell

Want to force date entries to be consistent by adding a control content 'field' in a Word doc table cell. Click cell to select Developer tab > Date picker content control icon Select Developer > Properties > Set up properties as such All…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-08T06:13:45.2366667+00:00
Dale Webb 15 Reputation points
edited the question 2026-11-08T08:22:03.59+00:00
Charles Kenyon 171.9K Reputation points Volunteer Moderator
1 answer

why does microsoft force me to sign into a family account

i am unable to go into minecraft, or xbox or even link my one drive because it forces me to have a guardian or parent give consent

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-11-08T03:21:08.5333333+00:00
Antonio Kalisperis 0 Reputation points
answered 2026-11-08T08:13:17.6166667+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
2 answers

MS-XLSB clarification: record type 3072 (0x0C00) and PtgAttrIfError byte-offset calculation

Hello, I am implementing a read-only comparator for Excel binary (.xlsb) files and would appreciate clarification on two points in the MS-XLSB specification. Record type 3072 (0x0C00) Does decoded record type value 3072 (0x0C00) identify BrtUid? If…

Microsoft 365 and Office | Excel | For home | Other
asked 2026-11-03T12:52:28.4033333+00:00
Jasuja, Om 0 Reputation points
commented 2026-11-08T08:08:05.25+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
1 answer

MFA lockout issue for M365 Global Admin account

I had to resinstall the Microsoft Authenticator app in my mobile and after that I'm unable to access the Azure portal as it's keep redirecting for the approval in microsoft authenticator app. I'm the only Global admin for the tenant and need to recover…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-23T11:06:36.9466667+00:00
Saaiiram V 0 Reputation points
edited an answer 2026-11-08T08:07:13.25+00:00
Roebe Ta 1,825 Reputation points Independent Advisor
1 answer

Family premium joined, not seen in my account

Actually I am in month free trial for Microsoft 365 personal, ending 23 November 2026. Just 2 day ago, I was invited to a family premium for Microsoft 365 by my pertner Bob Tribe, accepted and joined. I see myself in the Family. ButI do not see this…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

332 questions
asked 2026-11-02T03:28:26.8033333+00:00
Vee Revithi 0 Reputation points
commented 2026-11-08T08:07:03.75+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Family Account] Cannot sign in due to AADSTS50020 error and account redirect loop

บัญชีส่วนตัวของฉัน (PII ******@outlook.co.th) ได้ทำการสมัครและชำระเงินใช้งาน Microsoft 365 Family ไว้ แต่ปัจจุบันไม่สามารถลงชื่อเข้าใช้งานบริการใดๆ ของ Microsoft ได้ โดยพบปัญหาดังนี้: เมื่อลงชื่อเข้าใช้ ระบบแจ้งข้อผิดพลาด: AADSTS50020: User account…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

332 questions
commented 2026-11-08T08:05:43.5033333+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator
3 answers

after reset my mobile authenticator is not working

After reset my mobile my authenticator app can not work . this application require code but how va i get code for my account

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-05T16:36:31.8133333+00:00
piyushpatel135 0 Reputation points
commented 2026-11-08T08:03:50.0966667+00:00
Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
2 answers

Message "We couldn't find your 'OneDrive on SPO' folder in D:\OneDrive"

I have used OneDrive for years. Recently I got this message: "We couldn't find your 'OneDrive on SPO' folder in D:\OneDrive." I need to fix this. Also, I seem to have multiple Microsoft accounts; I only want to use one. The account is <PII…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-11-04T14:23:24.81+00:00
Kenneth Landgren 0 Reputation points
commented 2026-11-08T08:03:27.3933333+00:00
Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
2 answers

Reinstall Office

I am trying to reinstall my 2021 Office Home and Business account to my app and it keeps including 365 which I do not want. How can I just install 2021?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-05T00:06:31.48+00:00
John Closen 0 Reputation points
commented 2026-11-08T08:03:07.75+00:00
Norah-L 13,385 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive embedded PowerPoint shows blank frame - odsp.react.lib-8e01e1f0.js returns 404 on res-1.cdn.office.net

I'm seeing the same issue, and it is still happening as of November 2, 2026. OneDrive embedded PowerPoint (generated via PowerPoint for the web > File > Share > Embed) loads a blank frame. The browser console shows: GET…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-02T12:59:27.1233333+00:00
Magenthiran S 0 Reputation points
commented 2026-11-08T08:03:06.2533333+00:00
Kai-H 30,565 Reputation points Microsoft External Staff Moderator