317 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Other tags

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Microsoft Office 365 Subscription

My Microsoft 365 Subscription expires on October 17, 2026. My brother added me to his Family Plan. When I click on "Join the Family Group" I get a message saying "Looks Like This Invitation is Invalid." My brother's subscription…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-13T00:24:31.5033333+00:00
Thomas Demmery 0 Reputation points
answered 2026-10-13T01:05:51.8766667+00:00
Jeronimo Fuerte 46,765 Reputation points Independent Advisor
1 answer

problem z microsoft family safety

Moje konto ma błędną datę urodzenia, przypisano je jako dziecko do grupy rodzinnej, a konto organizatora zostało trwale utracone i nie ma do niego dostępu. Chcę zweryfikować swój wiek i opuścić grupę. Jestem pełnoletni.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-11T08:54:31.5166667+00:00
lovsiax 0 Reputation points
answered 2026-10-11T11:03:50.0666667+00:00
Marcin Policht 110.5K Reputation points MVP Volunteer Moderator
1 answer

Unable to accept Family Safety invite and get error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id: [Removed PII] with support."

Unable to accept Family Safety invite and get error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id: [Removed PII] with…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-10T18:42:51.39+00:00
kevin Martinez 0 Reputation points
edited an answer 2026-10-11T02:57:48.3166667+00:00
Norah-L 11,870 Reputation points Microsoft External Staff Moderator
2 answers

Sharing Premium Membership

I have an active Microsoft 365 Premium subscription. My husband is already an active member of my Microsoft Family group, but he doesn't appear in my subscription-sharing list. Both email invitations and sharing links fail when he tries to accept them.…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-10T18:07:11.72+00:00
Lee Lacy 0 Reputation points
answered 2026-10-10T18:50:42.76+00:00
John Jefferson Doyon 89,735 Reputation points Independent Advisor
6 answers

Stuck in Parental Consent Loop – Can’t access any Microsoft account pages to fix it

Hello, I’m having a serious issue with my Microsoft account and Minecraft. Every time I try to sign in anywhere — whether it’s Minecraft, account settings, or family settings — the system says: “Parent or guardian consent is required for this…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2025-11-09T17:49:48.3666667+00:00
wasin janprong 15 Reputation points
answered 2026-10-09T11:57:51.97+00:00
Tina 0 Reputation points
1 answer

I try to log in, it goes to the privacy page which is blank, try again, repeat 1000 times

I received an invite to join a Family Subscription. I accepted. It says I already have an account. I sign in to that and it goes to the privacy page which is blank. I click back, it says to sign in again; I repeated this toooo many times to count. I…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-08T19:00:45.23+00:00
Ross Overson 0 Reputation points
edited an answer 2026-10-09T03:57:40.85+00:00
Chloe-V 14,125 Reputation points Microsoft External Staff Moderator
1 answer

Birthdate incorrect on pofile

Can I please get assistance with updating my birth date. I have tried all the remedies available, but it seems that when I initially signed up my daughters birth date was used and not mine, now I am unable to buy a subscription. Have tried all self help…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-08T17:52:35.8566667+00:00
MARIANNE du plessis 0 Reputation points
answered 2026-10-08T18:27:10.6033333+00:00
EmilyS726 273K Reputation points Independent Advisor
2 answers

Unable to Provide Parental Consent for Child Microsoft Account Despite Being Family Group Organizer

I created a child account for my child to use for school and to add them to my Microsoft Family group. However, when I try to sign in to the child account, Microsoft asks for parental consent. When I attempt to provide consent, either by signing in with…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-01T06:41:42.3166667+00:00
Omer Yasin 0 Reputation points
commented 2026-10-08T08:46:43.8533333+00:00
Thomas4-N 22,560 Reputation points Microsoft External Staff Moderator
1 answer

Stuck in "Try again later" loop when trying to add a family member to M365 Family Sharing

We have removed all family members from our previous M365 Family I have invited the same members to share my new subscription I am sharing with 1 accounts, have invited 3 more (pending right now`), and I have been unable to create a further…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-02T14:48:35.2666667+00:00
Jill Worship 0 Reputation points
answered 2026-10-05T10:17:48.2+00:00
Alex-L 13,165 Reputation points Microsoft External Staff Moderator
3 answers

Unable to change birthdate on under 13 account (Family organizer email unknown)

I'm currently 16 years old. I have a microsoft account that I made a few years back which I recently used to buy Minecraft, but I can't enable multiplayer play on that account since it's below 13 (I put its birthdate as 14 Oct 2013 for some reason that…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-03T09:54:52.64+00:00
Savio Moras 0 Reputation points
answered 2026-10-03T17:43:31.4266667+00:00
Onyx Is here 5,195 Reputation points Independent Advisor
3 answers

How can I take back the Administrative Control over MS Family Group?

The account only now has my child's name and Date of Birth so I no longer have control of it. They might have accidently changed something, but it was all good until today when I found out about it. The Admin is still under my name but whenever I log in,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-03T07:11:50.92+00:00
An 0 Reputation points
answered 2026-10-03T08:03:19.19+00:00
DYARI BARHAM 37,926 Reputation points Independent Advisor
2 answers

Trouble signing into Family Safety App

When I try to log in to the family safety app, it attempts to send a code to my email to log in. Then instead of sending the code, I get an error message that says I hit my limit on codes to send to my email. How do get logged into the family safety app?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-02T01:19:41.18+00:00
Bo Waldrop 0 Reputation points
edited an answer 2026-10-02T02:21:58.1433333+00:00
GsN5034 - IA 78,700 Reputation points Independent Advisor
2 answers

A family member can't login to their Microsoft 365

Tried to login to her account and can't get in, what my family member do?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-10-01T18:09:02.2133333+00:00
Thomas Kennedy 0 Reputation points
answered 2026-10-01T18:45:51.97+00:00
John Jefferson Doyon 89,735 Reputation points Independent Advisor
2 answers

Non-confidentiality of Friends and Family group

I have shared my account with a friend as part of the Microsoft 365 Family and Friends process, but both our accounts are viewable to each other and not private. How do I rectify this? Debbie B

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-29T15:39:17.9033333+00:00
Debbie Breakspear 0 Reputation points
answered 2026-09-29T16:14:46.9266667+00:00
DaveM121 939.2K Reputation points Independent Advisor
0 answers

I can't remember the email address used as Family Organizer

I can't remember or find any emails for the email address I used as the Family Organizer. I am also listed as the organizer and a child and it is prohibiting me from submitting work forms online.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-28T20:54:40.72+00:00
Stephanee Wade 0 Reputation points
commented 2026-09-28T21:37:56.1166667+00:00
John Jefferson Doyon 89,735 Reputation points Independent Advisor
1 answer

không thể rời khỏi nhóm gia đình

tôi là người lập ra nhóm gia đình, nhưng tôi không thể xoá nhóm gia đình. không có tuỳ chọn để xoá nhóm gia đình

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-23T07:25:21+00:00
Son Duy 0 Reputation points
commented 2026-09-25T00:38:51.73+00:00
Xavier-D 13,885 Reputation points Microsoft External Staff Moderator
1 answer

Cancel a pending amount

My son has bought a game and I didn’t authorise I did not know he had bought it as I usually spend £15

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-24T06:19:25.8466667+00:00
Wendy Van Der Merwe 0 Reputation points
answered 2026-09-24T07:13:14.9333333+00:00
paulr0511 49,385 Reputation points Independent Advisor
1 answer

Parent email on family account

Under the family account I only know the child's email. When I log in tonhis account I can see myself listed as parent but have no idea what email it associated with thee parent account. How can I find out the email so I can give my child permission for…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2025-11-01T23:50:30.0133333+00:00
Joe Mendolera 10 Reputation points
commented 2026-09-24T03:15:43.6766667+00:00
hadi riziq 0 Reputation points
1 answer

Problem when processing payment

Im trying to add money to my daughters account but it says there is a problem when processing. The card is in date and enough funds in account. Please can you advise how to fix this?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-21T20:07:58.9933333+00:00
Natalia Vanbeck 0 Reputation points
answered 2026-09-21T20:45:41.26+00:00
Lester Bernard Reyes 86,190 Reputation points Independent Advisor
1 answer

How to fix age restriction

Hello, I have been trying to purchase Microsoft 365 on multiple occasions yet despite being registered as adult and parent/guardian on my Microsoft family, the message “you need to be older” still comes up each time I attempt to purchase Microsoft 365,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

317 questions
asked 2026-09-20T18:48:27.0433333+00:00
Sophie Johnston 0 Reputation points
answered 2026-09-21T01:16:48.3666667+00:00
Norah-L 11,870 Reputation points Microsoft External Staff Moderator