1,123 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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3 answers

Sync one drive with another person

I have sent several links to share files with a friend and they will pull up on his one drive. Then when he backs out and goes back into it, it is gone. What is going wrong?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-13T14:58:06.2333333+00:00
Dustin Finn 0 Reputation points
answered 2026-10-13T16:49:59.3766667+00:00
IGYQ 22,230 Reputation points Independent Advisor
3 answers

How to determine current storage utilization of a family on Family 365 plan?

If I continue with my current Microsoft Family 365 subscription, total included storage utilization will be 2 TB. However, at the present time I have not yet reached my renewal and so my family is still operating under the old rule of 1 TB per member. I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-10T17:49:43.8566667+00:00
Mark Messinger 150 Reputation points
commented 2026-10-13T01:28:11.0966667+00:00
Bulldog 4,870 Reputation points
1 answer

OneDrive Login : AADSTS500200 Error Message

I'm having trouble using OneDrive on my Chromebook. After logging into Microsoft 365 on Google Chrome, I am unable to access OneDrive as I have done previously. Instead, I receive a Request ID, Correlation ID, Timestamp, and a Message…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T18:41:02.0966667+00:00
CB 0 Reputation points
commented 2026-10-13T01:03:42.83+00:00
Xavier-D 13,880 Reputation points Microsoft External Staff Moderator
1 answer

My one drive is saying that it is frozen

I pay 2 subscriptions and have not used all of my space but it says my one drive is frozen when I go in to upgrade my account is open and empty???????

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-12T20:54:22.6066667+00:00
Barbara Hazell 0 Reputation points
answered 2026-10-12T21:34:46.04+00:00
John Jefferson Doyon 89,725 Reputation points Independent Advisor
1 answer

Who gets the 5TB Cloud storage bonus?

I received a Microsoft 365 Family notice of upcoming changes set to take effect in May 2027, and the changes included this nebulous statement, regarding a 5 TB bonus storage bump after they do the downgrade to 2TB shared storage from the 1TB per family…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-12T20:10:23.4833333+00:00
Bob111 5 Reputation points
answered 2026-10-12T20:51:19.21+00:00
EmilyS726 272.9K Reputation points Independent Advisor
5 answers

one drive failing

wrongly stating no storage when i clearly have enough and refusing to allow me add info to usb

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-12T10:33:33.0066667+00:00
Gary Campbell 0 Reputation points
answered 2026-10-12T12:40:51.12+00:00
SD - IA 181.1K Reputation points Independent Advisor
1 answer

OneDrive: "Copy Link" changes files from Private to Shared and creates default "Anyone with the link" access

I’m looking for clarification on OneDrive sharing information behaviour and whether what I am seeing is expected. I originally became aware of this issue when I was trying to print Word documents from the OneDrive iPad app.. While working with the…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-11T16:21:06.0533333+00:00
Willow-3455 0 Reputation points
commented 2026-10-12T07:31:59.84+00:00
Ian-T 14,020 Reputation points Microsoft External Staff Moderator
2 answers

Lost all files and photos in onedrive

3 weeks ago, I noticed years worth of photos had been deleted from my Onedrive. I contacted support immediately but they didn't get back to me until much later. I got a call back and they took access of my computer, but nothing came of it. Even all the…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-10T20:40:40.1166667+00:00
Angelina Kam 0 Reputation points
answered 2026-10-12T05:55:17.4466667+00:00
Francisco Montilla 31,345 Reputation points Independent Advisor
1 answer

OneDrive Web Account Switcher Fails with AADSTS50020 Despite Successful Authentication

Title: OneDrive Web Account Switcher Fails with AADSTS50020 Despite Successful Authentication   Product: OneDrive Personal (Web)   Issue Summary: When switching between multiple personal Microsoft accounts using the "Sign in with a different…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T05:00:05.58+00:00
Dark Psyche 0 Reputation points
commented 2026-10-11T09:16:00.1266667+00:00
Kai-H 28,425 Reputation points Microsoft External Staff Moderator
1 answer

"I created the document myself in Word Online yesterday, it appears in Recent under my own account, but I cannot open it or access sharing permissions."

I have been using word on-line. I am unable to open it, I see in recent but not in files. I have done everything and still get this error. I have used this account and see all my last documents from back in March 2026. This is a huge project which I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T14:01:29.77+00:00
Kathy Kloehn 0 Reputation points
commented 2026-10-09T23:54:18.9066667+00:00
Xavier-D 13,880 Reputation points Microsoft External Staff Moderator
2 answers

storage from microsoft family subscriptin does not sync to onedrive

Dear Microsoft Support Team, I have an active Microsoft 365 Family subscription, valid until May 10, 2027, which I purchased myself. The subscription has been working correctly for several months. However, over the past few days, OneDrive has started…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T09:06:05.1833333+00:00
Ioana Ioana 0 Reputation points
edited an answer 2026-10-09T09:53:52.42+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
1 answer

Microsoft 365 subscriptions plan changes

Hi there, I just got an email that the 365 subscriptions plans change on May 2nd 2027. That means for my Family subscription the 5TB storage changes to 2TB. The greed has finally arrived at Microsoft as well. Will my 99,90 Euros still remain the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T08:03:19.4833333+00:00
Johannes1985 0 Reputation points
commented 2026-10-09T09:06:13.43+00:00
Johannes1985 0 Reputation points
2 answers

Linking a previous M365 to current one

Hi, I had an old 365 that I no longer used with an email address that I was no longer using. Everything expired and now I have purchased a new M365 using the same email address. How do I link the two so I can gain access to my old storage? Any ideas?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T07:14:35.34+00:00
Lee 0 Reputation points
answered 2026-10-09T07:49:00.9033333+00:00
DaveM121 938.6K Reputation points Independent Advisor
2 answers

How to clear my One Drive for more storage.

How can I restore more storage on my AsusZenbook. it telling me that my OneDrive is full.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T22:34:33.7333333+00:00
Linda Tellez 0 Reputation points
answered 2026-10-09T03:31:30.6633333+00:00
Francisco Montilla 31,345 Reputation points Independent Advisor
2 answers

downloading photos to hard drive

How do I download my photos from Microsoft one drive gallery to an external hard drive without losing any file pixels?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-03T17:41:36.1633333+00:00
Michael Stagner 0 Reputation points
commented 2026-10-08T03:08:03.39+00:00
Hendrix-V 20,215 Reputation points Microsoft External Staff Moderator
1 answer

I'm part of a Microsoft 365 Family plan but I only see 5GB in OneDrive

I've been a part of my family plan since the last 1 month, It was working fine, I backed up about 65GB data in Onedrive Yesterday, all of the sudden it says 5GB instead of 1TB. and I'm using 1300% of my storage. When I open my subscriptions, It still…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T12:34:15.8933333+00:00
PR 0 Reputation points
edited an answer 2026-10-06T14:40:58.2966667+00:00
Alex-L 13,165 Reputation points Microsoft External Staff Moderator
2 answers

one drive please help

the phone numbers for microsoft is useless nobody apparently works here..... cant talk to anyone...... need to unlink my one drive and cant really need help

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T15:32:20.1966667+00:00
Felicia Caldwell 0 Reputation points
commented 2026-10-03T03:02:19.7566667+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
2 answers

Remove Recently Viewed Files in OneDrive

When is a solution expected to be forthcoming to remove recently viewed files in OneDrive?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T00:50:53.2333333+00:00
Daniel Melendez 0 Reputation points
answered 2026-10-02T02:08:19.94+00:00
TaoLi 115.9K Reputation points Independent Advisor
2 answers

Data lost on one drive

Hi, All my data on One Drive has been lost. Now i am being asked for a renewal of the services but I only wish to continue if there is support for files retrieval.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T09:37:55.8266667+00:00
Aseem Gupta 0 Reputation points
commented 2026-10-01T11:44:04.3066667+00:00
Casey Simmons 0 Reputation points
2 answers

My Microsoft storage exceeds limits. How can all Microsoft files, photos, documents, etc. be safely moved to my Google account?

I received email stating that my Microsoft storage has exceeded my limit and will be deleted unless I take action. As a retiree, I no longer have a Microsoft device nor do I currently require one. I want to safely move/transfer all Microsoft content…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-02-27T00:22:45.8566667+00:00
Robin Haller 0 Reputation points
commented 2026-10-01T00:47:13.33+00:00
Alicia Sarnowski 0 Reputation points