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Sole Global Admin locked out by MFA (Authenticator lost) – need Data Protection / Tenant Recovery escalation

Hello, I am the only Global Administrator of our Microsoft 365 business tenant, and I am completely locked out because of MFA. Situation: The only MFA method registered on my account was Microsoft Authenticator on my old phone, which has been wiped. …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T20:32:07.7033333+00:00
Lasse 0 Reputation points
answered 2026-11-12T21:39:08.6966667+00:00
Lin V 2,055 Reputation points Independent Advisor
2 answers

Fix bluried camera

My webcam is bluried but driver is up to date, and lens is clean, how can I fix this

Windows for home | Other | Devices and drivers
asked 2026-11-12T20:31:53.6133333+00:00
Marc Weinstock 0 Reputation points
answered 2026-11-12T21:04:37.7233333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
2 answers

Outlook not working - getting Hmmm...can't reach this page error

My Outlook will not open. I keep getting a Hmmm...can't reach this page. I have tried to uninstall and reinstall but it will not work. It was asking for my password prior to this and would not accept it. I tried to remove my account and it would not…

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:31:50.56+00:00
Sonsheehray Robinson 0 Reputation points
answered 2026-11-12T20:34:23.0633333+00:00

AI answer

2 answers

SafeLink is preventing me from opening web pages on my iphone

WHen I open email and try to connect to a web link, I get a black screen labeled protection.outlook.com. I cannot reach the website. Any website.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-11-12T20:31:41.9266667+00:00
Jill Bentley 0 Reputation points
answered 2026-11-12T21:05:52.9266667+00:00
EmilyS726 280.7K Reputation points Independent Advisor
2 answers

Hotmail email issue

Can’t download emails to my Hotmail account. I have tried to disconnect and reconnect the internet but when I try to update my emails the screen keeps saying checking for emails.

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:31:22.89+00:00
Michael Memoli 0 Reputation points
answered 2026-11-12T21:02:32.02+00:00
Estrella721 48,135 Reputation points Independent Advisor
1 answer

Duplicate charge the same person but different account request consolidation of the the accounts

Dear Microsoft Billing Support, I am writing to formally request that you correct a billing problem I have been trying to resolve for several months. I have been charged for Microsoft 365 on three separate Microsoft accounts, all of which are mine. I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-12T20:30:12.8666667+00:00
Tesfaye Aleme 0 Reputation points
edited the question 2026-11-13T06:16:22.51+00:00
Xavier-D 14,545 Reputation points Microsoft External Staff Moderator
1 answer

Email Log in Help

Unable to log in my email accounts. I receive the following error message: UTC Date: 2026-11-12T20:24:55.398Z Client Id: Moderator note: PII removed Session Id: Moderator note: PII removedClient Version: Moderator note: PII removed BootResult:…

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:29:51.58+00:00
Iris Mitchell 0 Reputation points
edited the question 2026-11-13T03:46:06.48+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
2 answers

I had an email that said a remote trojan hacker has taken over my account

The email said they have taken over my account. All my emails have disappeared and I cant get them back. I can login but my emails are not there. I have since set up every security measure possible. Will i be able to get my emails back and if so may i…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:29:50.0333333+00:00
Sadiya Latif 5 Reputation points
answered 2026-11-12T21:02:49.4566667+00:00
EmilyS726 280.7K Reputation points Independent Advisor
2 answers

Microsoft Outage

Is there a way to track the outage or given a possible time frame of when it will be back up?

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:29:17.2766667+00:00
Tela Farmer 10 Reputation points
answered 2026-11-12T21:11:10.5+00:00
Ferdinand Nanalig 34,030 Reputation points Independent Advisor
2 answers

Copilot is not working!!

Why is copilot not working? My screen is blank and there are no sidebar commands nor is chat history available.

Microsoft Copilot | Windows Copilot | App
asked 2026-11-12T20:29:01.5966667+00:00
Mike Johnson 0 Reputation points
answered 2026-11-13T01:58:32.74+00:00
Hendrix-V 20,955 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

status outloook email outages

what is the status of the outlook email outage? I have not receive any messages since yesterday.

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:28:59.4433333+00:00
James Butts 20 Reputation points
commented 2026-11-13T18:18:16.2366667+00:00
James Butts 20 Reputation points
3 answers One of the answers was accepted by the question author.

MS Outlook, MS Form, other MS Apps Is Not Working

Hi MS Support! Looks like there is a sitewide MS Applications issue. Cant Make/Receive messages in Outlook. MS Forms wont open as well. May w know when will this be resolved? Also how do we know or track that the issue has been resolved?

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-11-12T20:28:28.4566667+00:00
TARNATE, JONELLE 20 Reputation points
commented 2026-11-12T21:55:36.6066667+00:00
Ryan-N 16,960 Reputation points Microsoft External Staff Moderator
3 answers

Outlook.com: Personal Email Inaccessible Across Multiple Devices and Networks, HTTPS Connection Timeout

My personal Outlook.com email account is inaccessible across multiple devices, including desktop computers, laptops, and mobile devices, using both local Wi-Fi networks and independent cellular data connections. The Outlook.com website consistently…

Outlook | Web | Outlook.com | Settings
asked 2026-11-12T20:27:58.3+00:00
David Lamb 0 Reputation points
answered 2026-11-12T21:01:03.7533333+00:00
Estrella721 48,135 Reputation points Independent Advisor
1 answer

i cannot sign into my email account. i used sign in helper, it states no issues, but still cANNOT SIGN IN. I CAN SURF THE WEB AND MSN, BUT CANT SIGN ONTO MY OUTLOOK MSN EMAIL

i cannot sign into my email account. i used sign in helper, it states no issues, but still cANNOT SIGN IN. I CAN SURF THE WEB AND MSN, BUT CANT SIGN ONTO MY OUTLOOK MSN EMAIL

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:27:44.5433333+00:00
Robert Buck 0 Reputation points
answered 2026-11-12T20:58:37.74+00:00
Estrella721 48,135 Reputation points Independent Advisor
3 answers

cant access my outlook

hello i can not access my outlook i get this issues when i click on it Hmmm… can't reach this page outlook.com took too long to respond Try: Checking the connection Checking the proxy and the firewall ERR_TIMED_OUTelaine pritchard ******@msn.com

Outlook | Web | Outlook.com | Email
asked 2026-11-12T20:27:43.7433333+00:00
Elaine Pritchard 0 Reputation points
answered 2026-11-12T20:59:02.9533333+00:00
Estrella721 48,135 Reputation points Independent Advisor
2 answers

How to fix outlook that will not open after last night's update

OUtlook is stuck in the Loading Profile screen even after deleting Microsoft Companions and rebooting Dell Laptop, Windows 11 machine

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-12T20:26:55.66+00:00
Mary Cardello 0 Reputation points
answered 2026-11-12T20:59:15.4433333+00:00
Jonathan Deives 84,215 Reputation points Independent Advisor
1 answer

Microsoft account sign in

I am unable to sign into my Microsoft account. The account keeps going to a cancelled email address instead of my Outlook account. Currently unable to access Outlook emails.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:25:46.69+00:00
TonyKuhel-9976 0 Reputation points
answered 2026-11-12T20:57:03.9533333+00:00
Estrella721 48,135 Reputation points Independent Advisor
2 answers

Outlook will not open

When I attempt to open Outlook in my browser (using a personal Microsoft 365 subscription) - as I have been doing for several years - it now fails to open. I get a notification saying that "Something went wrong" plus the details shown below.…

Microsoft 365 and Office | Other
asked 2026-11-12T20:25:33.2533333+00:00
Capt Pete 0 Reputation points
commented 2026-11-13T10:58:10.5966667+00:00
Marta Garau 0 Reputation points
2 answers

Did I get hacked?

I received an e-mail I assumed was from Microsoft saying there was a quicker way to sign in. I think I clicked on something, but I was distracted by another call. Suddenly, I can not gain access to outlook. Not a login problem, I can't get to your site…

Windows for home | Windows 11 | Security and privacy
asked 2026-11-12T20:23:36.1366667+00:00
Bruce Harwood 0 Reputation points
commented 2026-11-12T21:12:05.5633333+00:00
Craig Long 19,020 Reputation points
2 answers

Outlook won't open

When I click on my outlook icon, it finally says it can't open.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-12T20:23:13.3966667+00:00
Jo Locke 0 Reputation points
answered 2026-11-12T20:54:57.5766667+00:00
Jonathan Deives 84,215 Reputation points Independent Advisor