cant access my outlook

Microsoft currently reports a Microsoft 365 service degradation, so first check the service status and wait for it to return to normal before changing your Outlook account or computer settings.^1^

What to do now

1. Open the Microsoft Service Health Status page.
2. If Outlook or Microsoft 365 shows an incident, no account repair is required. Wait for Microsoft to restore the service, then try again.
3. Open Outlook directly at https://outlook.live.com/mail/. A similar Outlook.com access case recommends this direct address.^2^

If the status is normal

Determine whether the timeout is limited to your browser or Internet connection:

1. Try Outlook on a phone with Wi-Fi turned off, using mobile data.
   • If that works, the issue is probably associated with the original network, router, proxy, or firewall.
   • Restart the router and temporarily disconnect any VPN or proxy before trying again.
2. Try a current version of Microsoft Edge, Chrome, Firefox, or Safari. Microsoft notes that older browsers and some extensions can prevent Outlook.com from loading.^3^
3. Temporarily disable AdBlock, uBlock, pop-up blockers, and similar privacy extensions, then refresh Outlook. Microsoft specifically documents slow loading and timeouts when these blockers are enabled.^4^
4. If Outlook works in another browser, clear cookies and cached data for Outlook and Microsoft sites in the original browser, close all browser windows, reopen the browser, and sign in again.

If it still times out everywhere

If the status is normal but Outlook fails in multiple browsers and on both home Internet and mobile data, use Microsoft’s sign-in troubleshooter or the support option for users who cannot sign in.^5^

Do not post your full email address, password, or verification code publicly. The email address included in the question should be edited or removed for privacy.

References

1. Service Health Status - Microsoft
2. outlook.com - Microsoft Q&A
3. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
4. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
5. How to sign in to Hotmail | Microsoft Support