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Why does my cursor freeze and my laptop require restarting?

I have a brand new ASUS Zenbook. Almost every day, I encounter a "screen freeze" which my cursor stops moving, I can't change/open and other windows, and I have no solutions other than hitting the power button on/off. Please help!

Microsoft 365 and Office | Other
asked 2026-11-11T14:11:03.1166667+00:00
Julie Marquis 0 Reputation points
answered 2026-11-11T14:43:38.4266667+00:00
DaveM121 947.5K Reputation points Independent Advisor
1 answer

Microsoft Learn Profile Merge Issue – Certifications and Transcript Not Accessible

My Microsoft Learn profile appears to be stuck during a profile merge. My Learn username is nilofarsabir-2812 and my primary Microsoft account is ******@gmail.com. After initiating a profile merge, my profile became locked and now displays: "This…

Community Center | Not monitored
asked 2026-11-11T14:10:54.6633333+00:00
nilofar sabir 0 Reputation points
answered 2026-11-11T15:18:07.98+00:00
Julian Sharp 47,981 Reputation points
2 answers

Billing Issue - Being Billed for both Family and Personal Office 365

My credit card shows being billed in September for Office 365 family and October for Office 365 Personal ($99). In Manage accounts I only see the family. I can not find any other user with a Microsoft account (re: Manage Account) that has this…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T14:06:49.4666667+00:00
Cris Vitsorek 0 Reputation points
answered 2026-11-11T14:41:20.7833333+00:00
DaveM121 947.5K Reputation points Independent Advisor
1 answer

PERDI MI NUMERO DE TELEFONO Y NO PUEDO ACCEDER A MI CUENTA

Perdi mi numero de telefono y no puedo accerder a mi cuenta de outlook ni iniciar sesion ya que en la verificacion de dos pasos me pide que ingrese el codigo que se envió a ese numero pero ya no lo tengo

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T14:06:33.59+00:00
KAMILO ANDRES VACA PEREZ 0 Reputation points
answered 2026-11-11T21:09:32.4066667+00:00
Alfredo Mendoza 28,295 Reputation points Independent Advisor
2 answers

Daughter cannot access Microsoft office 365

Hi I subscribe to Microsoft 365 (Family). My daughter took advantage of one of the 5 extra licences which come with the package. It has worked fine for a number of years with no issues. However she cannot now log into Microsoft office, telling her…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-11T14:06:21.1333333+00:00
James McNally 0 Reputation points
answered 2026-11-11T16:00:53.5866667+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
2 answers

Microsoft PowerPoint themes are missing in design tab but present in my Office install folder

I just installed Microsoft 365 with the student license, and I was trying to find a couple of themes but they were missing from the design tab. Looking through my program files folder, I was able to find all of them, they just aren't showing up in the…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-11-11T14:06:16.99+00:00
Jack Beige 0 Reputation points
answered 2026-11-11T14:47:51.47+00:00
TaoLi 120.5K Reputation points Independent Advisor
1 answer

OneDrive error 0x8004de40

I suddenly can't sign in to OneDrive on my work PC. It keeps showing error code 0x8004de40, although my internet connection is working fine and I can access OneDrive through the browser.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-11T14:05:17.66+00:00
Lewis C 0 Reputation points
commented 2026-11-11T16:54:33.4466667+00:00
Aetherin 3,845 Reputation points Independent Advisor
2 answers

I open computer and message "Your Windows license will expire soon" - license renewed

Tag I open computer and message "Your Windows license will expire soon" - license renewed I renewed Microsoft 365 on Nov. 3 2926. Got email from Microsoft with "Your subscription to Microsoft ... has been renewed" "Renewal…

Windows for home | Windows 10 | Licensing and activation
asked 2026-11-11T14:04:39.8633333+00:00
Kurt Schlichting 0 Reputation points
answered 2026-11-11T14:39:48.8633333+00:00
DaveM121 947.5K Reputation points Independent Advisor
0 answers

SCOM 2025 installation fails importing System.NetworkManagement.Library.mp – ServerDisconnectedException

I'm attempting a fresh installation of System Center Operations Manager (SCOM) 2025 on Windows Server 2025, using a separate remote SQL Server 2022 instance. The installation consistently fails during the initial Management Pack…

System Center Operations Manager
System Center Operations Manager

A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.

1,647 questions
asked 2026-11-11T14:03:59.83+00:00
javad 1 Reputation point
1 answer

Deleted Email Notification popup and sound

When I delete an email from my main folder, a notification pop up and sound activates as if I received a new email.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T14:03:32.3766667+00:00
Lamboy-Caraballo, Rocio 0 Reputation points
edited an answer 2026-11-11T14:29:23.0133333+00:00
Darren Bruce 2,530 Reputation points Independent Advisor
2 answers

Keeps disconnecting from the exchange mailbox

I'm running into an annoying problem with Classic Outlook on my work PC. I'm using Windows 11 Pro with a Microsoft 365 Business Standard license. Outlook randomly switches to "Disconnected" or "Trying to connect..." even though my…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T14:02:03.42+00:00
Lewis C 0 Reputation points
commented 2026-11-11T14:55:10.22+00:00
Lewis C 0 Reputation points
1 answer

ADO Backlog Hierarchy Displays Only Two Levels of the Tree

Description In the PME ADO Backlog view, only two levels of the hierarchy can be displayed at a time. The following message is shown: “There are too many items on the backlog. Only two levels of the tree can be shown. Delete items or reduce the area of…

Azure DevOps
asked 2026-11-11T14:02:03.3466667+00:00
ARCHANA PILLAI 1 Reputation point
commented 2026-11-11T15:11:28.7566667+00:00
Rukmini 44,000 Reputation points Microsoft External Staff Moderator
0 answers

Login issue due to authenticator app not intalled

Team I am unable to log in to my email account. I have the correct password; however, the authentication process cannot be completed because I do not have access to the Microsoft Authenticator app associated with this account. Kindly assist in resetting…

Microsoft Security | Microsoft Authenticator
asked 2026-11-11T14:00:19.0033333+00:00
Sudhakar Pokharkar 0 Reputation points
2 answers

Microsoft 365 activation

I have an active Microsoft 365 subscription. I am using a MacBook Air 2017 running macOS Monterey 12.7.6. The latest Microsoft 365 installer requires a newer version of macOS, so I installed Office 16.89.1, which installs successfully. When I sign into…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-11T14:00:10.9133333+00:00
tim gunn 0 Reputation points
answered 2026-11-11T14:36:37.4133333+00:00
DaveM121 947.5K Reputation points Independent Advisor
0 answers

hoa i fix this

Contact Azure Support to reactivate your subscription We’ve identified suspicious activity in your subscription. To protect your account, we’ve disabled the subscription. Please contact Azure support to reactivate your subscription. i cant contact the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-11-11T13:58:32.37+00:00
MOHAMMED 0 Reputation points
2 answers

Title: URGENT – Sole Global Administrator locked out after fire – Lost Microsoft Authenticator – Tenant Recovery required

Hello Microsoft Support Team, We urgently need assistance recovering access to our existing Microsoft 365 Business tenant. Our company suffered a serious building fire that destroyed all our laptops and mobile phones, including the device containing our…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T13:57:29.8133333+00:00
Mario Wolfram 0 Reputation points
commented 2026-11-11T15:16:22.9733333+00:00
Kristen Tran 2,785 Reputation points Independent Advisor
0 answers

Azure Kubernetes Service: Stale vulnerability assessment — Recommendation not updated since 11/2025

TITLE: Azure Kubernetes Service: Stale Vulnerability Assessment — Not Updated Since November 2025 DETAILS: Title: Defender for Cloud: preview assessment 5409cb02 ("Vulnerable Azure Kubernetes Service should be updated…") frozen since Nov 2025…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-11-11T13:57:15.9166667+00:00
MarcoBlasco-8017 0 Reputation points
1 answer

When is my bill due?

I have applied for nonprofit status which takes up to 7 days. I recently got my yearly invoice showing my payment did not go through. That is because the credit card had been compromised and was cancelled. I'd like to learn if my nonprofit has been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T13:56:59.2633333+00:00
roz tandy 0 Reputation points
answered 2026-11-11T13:57:52.1133333+00:00

AI answer

1 answer

Voice command in Excel would not turn off

I wanted to dictate in Excel and Word. I started with Excel and suddenly if I typed something and hit tab, I had an electronic voice repeating back to me what I just typed. The problem? I couldn't turn it off! I went to Geek Squad and their top local…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-11T13:55:08.3633333+00:00
Sylvia 0 Reputation points
answered 2026-11-11T13:55:47.5066667+00:00

AI answer

1 answer

Using Copilot

I have not used Copilot. I am interested in using it in the future. Where can I find instructions on using Copilot

Microsoft Copilot | Other
asked 2026-11-11T13:51:09.84+00:00
LH Lonon 0 Reputation points
answered 2026-11-11T13:52:30.3733333+00:00
Meet Patil 0 Reputation points