2,918 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Changing Payments Methode Give me a Error

Hi, I recently pre-ordered a Surface Spark laptop using my PayPal account. When I was charged, my bank blocked the transaction. After I approved the payment with my bank, Microsoft asked me to update my payment method so the transaction could go through.…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-11T17:38:18.4633333+00:00
Tommy-James Tremblay 0 Reputation points
answered 2026-10-11T17:38:32.25+00:00

AI answer

1 answer

I have purchased a Microsoft 365 business plan instead of upgrading my personal account how do I get a refund

I have chosen and paid in full for a Microsoft 365 premium plan I don't need - I have a personal account which I was trying to upgrade storage on when I made the mistake - how do I get a refund £260.64 - I have tried every angle, AI chat, telephone,…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-11T14:01:42.48+00:00
christopher Feeney 0 Reputation points
answered 2026-10-11T14:07:20.9933333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
3 answers

cannot use curse forge because ive been marked as a child but im not under and family thing and cant unmark myself as a child

My Microsoft account is incorrectly flagged as a child / Family Safety account. I am over 18, my date of birth is correct, and I am not part of any Microsoft Family. This restriction is blocking third-party sign-ins (CurseForge). I need the Family Safety…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-23T07:51:56.6833333+00:00
raymen Ulinfun 5 Reputation points
commented 2026-10-11T11:46:01.36+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Limited Out Going Emails for a Paid Microsoft Outlook Account

Hello Outlook Team,   I received a notification yesterday from a Microsoft non-monitored email generated to notify me that my outgoing emails have been blocked. As an effort to minimize spam. However, I am not spamming! Please advise of what the exact…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T14:33:30.7933333+00:00
Elwood Blackwell 0 Reputation points
commented 2026-10-11T07:22:16.2733333+00:00
Norah-L 11,530 Reputation points Microsoft External Staff Moderator
2 answers

Access to old account

I have an old account with an email that is no longer active and I have forgotten the password so cant log into it. I want to link the old account to my new account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:44:06.08+00:00
Tony Fannin 0 Reputation points
answered 2026-10-11T01:28:15.26+00:00
Estrella721 46,685 Reputation points Independent Advisor
1 answer

Missing license

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account. I've tried to login with a variety of potential accounts, and none show a license. Can you help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T17:24:55.3033333+00:00
katty douraghy 0 Reputation points
commented 2026-10-11T00:30:24.21+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Tsg: Microsoft phone number for live person customer service, please God

Phone number for live person customer service regarding my account PLEASE

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:52:27.12+00:00
Lori Lewis 0 Reputation points
answered 2026-10-10T23:52:39.72+00:00

AI answer

2 answers

DISPUTE BILL

I DO NOT SEE WHAT THIS BILL IS FOR THAT ARRIVED TO MY EMAIL ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T18:45:10.14+00:00
steve clamp 0 Reputation points
answered 2026-10-10T20:09:39.1533333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Need help on billing

My account was cancelled on September 11th, 2026, but the bill is generated from 01 September to 30 September 2026. I need help on how to request a refund or billing cancellation on my account. I have tried support tickets, but they have not help me in…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T19:02:01.5466667+00:00
Abhilash Rao Gouravelly 0 Reputation points
answered 2026-10-10T19:39:49.9866667+00:00
John Jefferson Doyon 89,550 Reputation points Independent Advisor
1 answer

Account Hacked, changed Email

Hello Microsoft Support, I am contacting you again because my Microsoft account has been hacked. The hacker changed the email address associated with my account, and I no longer have access to it. The biggest problem is that I do not know the new email…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T22:32:06.19+00:00
Marko Stanisic 0 Reputation points
answered 2026-10-10T17:01:49.35+00:00
Lucus-V 13,895 Reputation points Microsoft External Staff Moderator
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
edited the question 2026-10-10T06:59:52.8466667+00:00
Xavier-D 13,865 Reputation points Microsoft External Staff Moderator
2 answers

Credits, commitments and promotions

Missing $200 free credit on new account ? Credits, commitments and promotions?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T03:36:19.7166667+00:00
Steven Duog 0 Reputation points
answered 2026-10-10T04:52:59.8966667+00:00
SD - IA 180.9K Reputation points Independent Advisor
1 answer

canceling subscription and stopping resource groups

after canceling a subscription what to do so that you don't get to charged for resource groups or services that you no longer use

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T21:18:36.37+00:00
Happiness Nhlonzi 0 Reputation points
commented 2026-10-09T22:31:27.2133333+00:00
Happiness Nhlonzi 0 Reputation points
2 answers One of the answers was accepted by the question author.

Can't edit or save in MS 365 with active subscription

Can't edit or save in MS 365, but I have an active subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-20T02:34:45.23+00:00
Scott Honiberg 25 Reputation points
commented 2026-10-09T14:21:45.0966667+00:00
Diane Sullivan 0 Reputation points
1 answer

URGENT Receiving Microsoft purchase and subscription emails for another account

Hi, I’m receiving genuine Microsoft/Xbox purchase and subscription emails for purchases that I have not made. I have checked my own Microsoft account and: The purchases do not appear in my Order History. The subscriptions do not appear under Services…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T19:01:34.38+00:00
Claire 0 Reputation points
commented 2026-10-09T07:00:53.64+00:00
Claire 0 Reputation points
2 answers

Subscription account billing

I need to speak to a live billing person, second request to cancel Microsoft 365 personal subscription $9.99 recurring on my credit card, I no longer know which Microsoft account/email or phone number the subscription is attached to, this is an old…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T21:12:06.43+00:00
Emma Tidmore 0 Reputation points
answered 2026-10-08T21:58:26.7133333+00:00
John Jefferson Doyon 89,550 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

không thể tạo tài khoản

Tôi đang gặp vấn khi tạo tài khoản mới. Tôi không thể tạo tài khoản mới.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-08T02:03:25.91+00:00
6 Phúc Xuyên 40 Reputation points
answered 2026-10-08T20:13:35.06+00:00
An Vuong 0 Reputation points
2 answers

How do I check for multiple Microsoft accounts?

I have changed my email accounts 3 times and now I need to check for multiple accounts being charged for my Microsoft 365.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T15:22:21.0233333+00:00
Mirmarent 0 Reputation points
edited an answer 2026-10-08T16:22:57.9533333+00:00
GsN5034 - IA 78,515 Reputation points Independent Advisor
1 answer

Problem adding payment method for Nonprofit

Hello, We are trying to claim the free Microsoft 365 Business Basic (Nonprofit Staff Pricing) license (total: $0.00), but the system requires a payment method. I have tried 3 different cards with correct details and all are rejected with: "Check…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-11T11:45:37.79+00:00
Mo Akbari 0 Reputation points
commented 2026-10-08T15:15:20.6866667+00:00
Ines Nsimba 0 Reputation points
1 answer

Chat with live agent

Chat with live agent on billing issue on getting access to invoice

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-28T00:01:08.32+00:00
Zinovich, Brock 0 Reputation points
commented 2026-10-08T15:06:07.87+00:00
Jordan Chevalier 0 Reputation points