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Time critical: Please help escalate Azure support case 2611050050000330 to Microsoft for Startups team

Azure support case 2611050050000330 raised 05 November 2026, 07:15 am. No response or updates since. It is time critical for us now. Could you please help escape to Microsoft for Startups team?

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,889 questions
asked 2026-11-09T08:18:39.24+00:00
Sergey 0 Reputation points
1 answer

Microsoft Advertising Shopping: offers Active in Merchant Center but new campaign shows "No products targeted" since Nov 4, 2026

Hello, Since November 4, 2026 at about 01:00 UTC, our two active Shopping campaigns (F****, one Standard Shopping campaign and one S**** remarketing campaign) almost stopped serving at the same time. No change was made on our side: no change to bids,…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-11-06T20:27:43.69+00:00
Stephane F 0 Reputation points
edited an answer 2026-11-09T08:15:16.27+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
2 answers

Request for Assistance with Computer Storage and OneDrive File Management possibly a call back

Hello, I would like to speak with a representative regarding the storage on my computer and my OneDrive account. I am looking for guidance on understanding how my files are currently stored and synchronized between my device and OneDrive. I would also…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-11-08T18:44:25.3433333+00:00
Jessica Judith Velasquez 0 Reputation points
answered 2026-11-09T08:14:37.3066667+00:00
Vikki-T 13,600 Reputation points Microsoft External Staff Moderator
2 answers

We have a charge on our Capital One/Discover card that I do not recognize - [moderator's note: PII removed]

This charge is on my husband's account - [moderator's note: PII removed]. Description is "Microsoft*Microsoft 36 MSBILL.INFO WA" I have no idea what this is and we never use [customer's husband]' account for this type of purchase. Can you…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-08T17:53:47.02+00:00
Mary Holden 0 Reputation points
edited the question 2026-11-09T08:11:00.7133333+00:00
Vikki-T 13,600 Reputation points Microsoft External Staff Moderator
1 answer

My account has been locked

I keep having to prove I'm human. How can I get out of this loop? I am using Samsung Tablet.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-09T08:06:49.0333333+00:00
Nant 0 Reputation points
answered 2026-11-09T08:07:32.9166667+00:00

AI answer

2 answers

Sharepoint files got deleted by "System Account"

I noticed our sharepoint files got deleted by "System Account" itself. How to stop the deletion? However we managed to recover back the files from sharepoint recycle bin. Please advise on this issue... and what cause of the deletion?

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-09T01:20:41.53+00:00
Ahwazy Sapawi 0 Reputation points
edited an answer 2026-11-09T08:07:31.4766667+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
2 answers

Error in opening word

word has run into an error that is preventing it frrom working correctly.word will need to be closed as a result.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-09T07:56:28.0866667+00:00
Superintendent VIMSAR 0 Reputation points
answered 2026-11-09T08:07:20.5733333+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
2 answers

PC stuck in endless reboot before reaching desktop (file replacement loop)

Hi, got a machine here that's stuck in a boot loop. Every time it turns on, it tries to do some file replacement stuff, fails, and reboots without ever getting to the login screen or desktop. Does anyone know how I can find out which files it's trying to…

Windows for business | Windows Server | Performance | Other
asked 2026-11-09T06:20:28.92+00:00
Patel Vihaan 60 Reputation points
answered 2026-11-09T08:06:00.17+00:00
Domic Vo 36,835 Reputation points Independent Advisor
2 answers

Troubleshooting BitLocker network unlock failures during startup on Enterprise Workstations

Enterprise workstations are connected to the corporate network during startup, but they still prompt for the BitLocker recovery key or PIN instead of automatically using BitLocker Network Unlock. How can I investigate the root cause and restore…

Windows for business | Windows 365 Business
asked 2026-11-09T06:04:52.09+00:00
Farid Omar 0 Reputation points
answered 2026-11-09T08:04:11.9166667+00:00
Harry Phan 36,210 Reputation points Independent Advisor
1 answer

I had bought my lifelong Microsoft plan but recently could not use/edit/save Microsoft Word documents

My email is ******@gmail.com I had bought my lifelong Microsoft plan, for lifelong, when I bought my Macbook Pro in 2020. However, I recently found out that, I could not edit all my previous saved Microsoft Word documents on "Word", I could…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-11-09T08:02:09.43+00:00
Clarice Wong 0 Reputation points
answered 2026-11-09T08:02:58.7+00:00

AI answer

2 answers

Incoming emails rejected – Error AS9031519

I am experiencing problems receiving emails on my Hotmail account. Senders are receiving the following error when trying to email me: 550 5.7.1 Message rejected: Message lacks SPF/DKIM/DMARC Auth Records (AS9031519). My mailbox storage is not full, I…

Outlook | Web | Outlook.com | Email
asked 2026-11-08T18:23:47.72+00:00
JW 0 Reputation points
answered 2026-11-09T08:00:05.09+00:00
Peter H 0 Reputation points
2 answers

Profile password

I just recently changed my password in my profile but when I try to sign in it says incorrect password

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T15:10:35.7666667+00:00
Betty Rogers 0 Reputation points
commented 2026-11-09T07:59:16.65+00:00
Norah-L 13,390 Reputation points Microsoft External Staff Moderator
1 answer

How to remove my card details

The subscription in scope is in Warned state, which indicates a billing lifecycle problem such as being past due, canceled, or expired. This points to an account/billing issue rather than a service outage. Managing payment methods also requires the…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

786 questions
asked 2026-11-09T07:55:17.66+00:00
TS 0 Reputation points
answered 2026-11-09T07:56:31.53+00:00

AI answer

1 answer

Microsoft for Startups verification failed – Unable to access support or request manual business verification

Hello Microsoft Support Team, I'm facing an issue with my Microsoft for Startups application and would appreciate some guidance. I applied for additional Azure startup credits under my registered Indian company, TRFYX SOFTWARE PRIVATE LIMITED. However,…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-11-09T07:42:29.45+00:00
Mohit kumar 0 Reputation points
edited an answer 2026-11-09T07:51:43.4+00:00
Mohit kumar 0 Reputation points
1 answer

how to recover account if emial is changed by a hacker

hacker changed email and password and i cant seem to do something what do i do

Microsoft Security | Microsoft Identity Manager
asked 2026-11-09T07:51:14.8+00:00
arecovery 0 Reputation points
answered 2026-11-09T07:51:31.5133333+00:00

AI answer

1 answer

OneDrive refuses every location on my internal D: drive

On 8 November 2026 OneDrive stopped recognising its folder at D:\OneDrive, where it had synced 649 GB for years. Since then setup refuses any location on D: with “Your OneDrive folder can’t be created in the location you selected.” Nothing changed on the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-09T07:14:44.9033333+00:00
David Hecht 0 Reputation points
edited the question 2026-11-09T07:51:24.4266667+00:00
David Hecht 0 Reputation points
2 answers

Can’t add my Microsoft 365 (from GoDaddy) account to the Outlook desktop app. Outlook says it can’t connect to sso.godaddy.com and shows HTTP 403.

Issue: Can’t add my Microsoft 365 (from GoDaddy) account to the Outlook desktop app. Outlook says it can’t connect to sso.godaddy.com and shows HTTP 403. What works: Signing in at outlook.office.com in a browser works fine. Already tried: clearing…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-11-06T14:19:39.4733333+00:00
David Tucker 0 Reputation points
commented 2026-11-09T07:35:29.2766667+00:00
Kristen Tran 2,785 Reputation points Independent Advisor
1 answer

I can't login to my microsoft account.

I am writing this question with a different microsoft account. Today 9/11/2026 I tried to login to my account but failed. It showed that the email is not recognized. I tried contacting support and the sign in helper tool but it had the same problem of my…

Microsoft Security | Microsoft Authenticator
asked 2026-11-09T07:15:45.93+00:00
Arnav 0 Reputation points
edited the question 2026-11-09T07:34:57.83+00:00
Arnav 0 Reputation points
1 answer

Request to Remove Payment Card from Azure Account

Hello Microsoft Azure Support Team, I would like to request your assistance in removing my saved debit/credit card from my Azure account. I initially registered for an Azure Free Account to explore Azure services. However, I no longer wish to use Azure…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,156 questions
asked 2026-11-09T07:31:19.8133333+00:00
TS 0 Reputation points
answered 2026-11-09T07:32:12.1866667+00:00

AI answer

2 answers

Video freezing

When I'm in a video call on teams, and the person I'm calling to opens another site or app, his/her video freezes but audio is okay and sounds just normal. Why is this? Only his/her video freezes, my video remains fine and normal.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-11-06T16:18:21.21+00:00
Maycein Entica 0 Reputation points
commented 2026-11-09T07:32:04.13+00:00
Igihozo Gady 80 Reputation points Independent Advisor