how to recover account if emial is changed by a hacker

arecovery 0 Reputation points
2026-11-09T07:51:14.8+00:00

hacker changed email and password and i cant seem to do something what do i do

Microsoft Security | Microsoft Identity Manager
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  1. AI answer

    2026-11-09T07:51:31.5133333+00:00
    1. Start with the Microsoft sign-in helper tool. It checks the account state and either gives self-help steps or offers the chance to talk to an agent.
    2. Before changing anything, run a full malware scan on the PC or device that was used with the account:
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. Try to reset the password:
      • If the sign-in page still recognizes the account, select Forgot my password.
      • If prompted, choose I think someone else is using my Microsoft account and follow the recovery steps.
    4. If the original email is no longer recognized, try any other sign-in identifier that may still be on the account:
      • another email alias
      • phone number
      • Skype name Also verify the email domain is correct, such as .com vs a country-specific domain like .co.uk.
    5. If access still cannot be restored, complete the Microsoft account recovery form. Use a working email account that can receive messages about the recovery request, and provide as much detail as possible, such as:
      • older passwords
      • contacts
      • exact email subject lines
      • account details used when the account was created
    6. If unusual sign-in alerts were received and access is still possible anywhere, go to Security basics and review recent activity. For activity that was not recognized, select This wasn't me or Secure your account, then change the password.
    7. If the username now shows as not found after these steps, use the support option offered by the recovery flow and report that the username has stopped working.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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