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How to fix M365 excel as it is saying to update the product key

Can you assist as I'm not able to open M365 excel since it is giving error showing your software not able to update due to product key.

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,086 questions
asked 2026-11-07T16:09:43.27+00:00
DEVARAKONDA SUHAAS 0 Reputation points
answered 2026-11-07T16:16:17.0166667+00:00

AI answer

2 answers

extended security updates error

I have a Windows 10 computer successfully enrolled in Microsoft's Extended Security Updates (ESU) program. Windows Update repeatedly fails with error 0x80070643. This problem has persisted for months despite extensive troubleshooting, including Windows…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-11-07T15:54:44.2+00:00
John Hale 0 Reputation points
commented 2026-11-07T19:29:53.1333333+00:00
Virginia M 42,495 Reputation points Independent Advisor
2 answers

warranty details and activation date Device Serial Number: 0F34QR726173K9

i need a warranty card from the microsoft authorization of my surface laptop Device Serial Number:  0F34QR726173K9

Surface | Other
asked 2026-11-07T15:53:51.0833333+00:00
Sanjay Kumar Nath 0 Reputation points
edited the question 2026-11-07T17:03:41.1966667+00:00
Ruwim.B 7,325 Reputation points Volunteer Moderator
2 answers

Try to recovery account that inactive for more than 2 years

My friend tried to login back hotmail account but it show this account does not exist, then tried to register account using same hotmail it show this username already taken. Its there anyway to recover this account?

Outlook | Web | Outlook.com | Email
asked 2026-11-07T15:50:37.7966667+00:00
Jerick Leow 0 Reputation points
commented 2026-11-07T17:07:03.73+00:00
EmilyS726 278.4K Reputation points Independent Advisor
1 answer

Technical Support Request: Random Laptop Restarts (Hypervisor Error 0x20001)

Issue Description: My laptop is experiencing random, sudden restarts under all types of workloads. It shuts down and reboots instantly without warning. This happens during low-intensity tasks like typing in Microsoft Word, watching YouTube videos, or…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-07T15:48:41.4833333+00:00
xnooby 0 Reputation points
answered 2026-11-07T15:49:33.0766667+00:00

AI answer

2 answers

My display

My Windows display settings were changed, and now my taskbar looks enlarged and my screen colors look lighter than before. My display resolution and scaling are back to their recommended settings, but my PC still doesn't look the way it did originally. I…

Windows for home | Windows 10 | Settings
asked 2026-11-07T15:47:24.33+00:00
Mario Gomez 0 Reputation points
answered 2026-11-07T16:19:18.3933333+00:00
Dio Xavier 298.3K Reputation points Volunteer Moderator
1 answer

Legal Name Change Request Redirects to Broken Engage Center No Access Error

Hello Microsoft Support, I need to change my legal name on my Microsoft Learn / Certification profile so it matches my government-issued ID before my exam. However, I am completely blocked by a system error loop. Every time I try to submit a support…

Community Center | Not monitored
asked 2026-11-07T15:42:41.6666667+00:00
karthikeyan S 0 Reputation points
answered 2026-11-07T18:35:38.1633333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
0 answers

Cant redeem gamepass on my pc

I cant redeem my gampass on my laptop thats included with my device, when i try it just says try that again and says something happened on your end.

Windows for home | Windows 11 | Apps
asked 2026-11-07T15:41:56.41+00:00
Myles Ravenscroft 0 Reputation points
2 answers

Defender for Storage: enabling fails with "Failed to disable advanceThreatProtectionSettings" (500), subscription-level plan doesn't apply either

can't enable Microsoft Defender for Storage (with on-upload malware scanning) on any storage account of my subscription. I've tried the resource level, the subscription level, a brand-new storage account, Bicep, the portal and the CLI, and none of them…

Azure Storage
Azure Storage

Globally unique resources that provide access to data management services and serve as the parent namespace for the services.

3,898 questions
asked 2026-11-07T15:41:45.7066667+00:00
Olivier Sagory 0 Reputation points
answered 2026-11-08T00:43:21.07+00:00
kagiyama yutaka 5,740 Reputation points
3 answers

Problem after renew my annual subscription

Hi sir After I renew my annual subscription multiple sender emails are not delivered to me and senders are getting bounce email. exact error: 550 5.7.1 message rejected.mmexport1794065811188.jpgScreenshot_20261107_231719_WeChat.jpg

Outlook | Web | Outlook.com | Email
asked 2026-11-07T15:38:23.44+00:00
Vijay Goneri 0 Reputation points
answered 2026-11-08T02:10:33.37+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Surface Pro key board

How do I turn on my surface pro 6 keyboard? Thank you

Surface | Accessories | Surface mice and keyboards
asked 2026-11-07T15:28:54.6166667+00:00
T D 0 Reputation points
accepted 2026-11-07T15:33:15.0933333+00:00
T D 0 Reputation points
1 answer

Locked out of tenant and cannot contact support via Admin Center.

Hi, I am unable to login with my Super Admin user and therefore cannot initiate a support case inside of 365 Admin Center. I also attempted to call but the IVR just read me out a link and hung up no matter what I tried. Here's the error I'm…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-07T15:28:54.59+00:00
TylerHoban 0 Reputation points
edited the question 2026-11-07T16:51:23.4333333+00:00
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Other laptops using my Microssoft account

Say 6 years ago I logged onto my laptop (LAP 1) with my newly created Microsoft account. It is still logged in even though I have given that laptop to my partner. I dont have access to that laptop anymore. My partner has a different email address. I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-07T15:22:36.7266667+00:00
Me0166 0 Reputation points
answered 2026-11-08T00:36:46.95+00:00
Me0166 0 Reputation points
1 answer

Microsoft Teams: no longer access to previous chats from Skype

I suddenly remembered I had made a groupchat (with only me in it) which I used to "save" pictures, but I am now unable to access that chat as it appears that it doesn't exist anymore. I remember going on Teams and seeing my old chats from…

Microsoft Teams | Microsoft Teams Free | Chats
asked 2026-11-07T15:21:55.32+00:00
LaureMartens-6569 0 Reputation points
answered 2026-11-07T17:15:41.79+00:00
Ruwim.B 7,325 Reputation points Volunteer Moderator
2 answers

Profile password

I just recently changed my password in my profile but when I try to sign in it says incorrect password

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T15:10:35.7666667+00:00
Betty Rogers 0 Reputation points
edited an answer 2026-11-08T01:43:31.5333333+00:00
Norah-L 13,385 Reputation points Microsoft External Staff Moderator
1 answer

Phone Connect

When after installing Microsoft phone connect I went to my phone and found new groups of games and search bar that I did not install. I cannot uninstall. Help please.

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-11-07T15:08:42.3+00:00
Keith H 0 Reputation points
answered 2026-11-07T15:22:19.8166667+00:00
Rayyan Fawad 1,255 Reputation points
2 answers

Locked our of authenticator

When I open the authenticator it asks me to sign in to add my account. When I try, it sends a 2-digit number and asks me to open the app and enter it. But I can't open the app as it is locked. I am going round in circles.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-07T14:59:13.3966667+00:00
Ronald Evans 0 Reputation points
answered 2026-11-07T15:31:33.09+00:00
Daniel-Vo 7,980 Reputation points Microsoft External Staff Moderator
2 answers

Email is being recognized as spam and not allowing to send emails

When trying to send emails I am going this error message. This is a business email Delivery has failed to these recipients or groups: [Moderator note: Personally Identifiable Information removed]@gmail.com This message couldn't be delivered because the…

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-07T14:57:03.5333333+00:00
Jabulani Cooper 0 Reputation points
edited the question 2026-11-07T15:22:15.1466667+00:00
Daniel-Vo 7,980 Reputation points Microsoft External Staff Moderator
2 answers

Please share my Exam GH-300 Report

Hi Team, Please share my Exam GH-300 Report which I had taken exam on October 24th 2026.

Community Center | Not monitored
asked 2026-11-07T14:56:17.91+00:00
Muthu Bharadwaj 0 Reputation points
answered 2026-11-07T18:49:20.09+00:00
Julian Sharp 47,786 Reputation points
1 answer

Unable to complete Azure for Students verification (Dead loop: No subscription to open Azure ticket) - Request Moderator Escalation

Hello Microsoft Support & Community Team, I am experiencing an issue while applying for the Azure for Students offer. The automated verification repeatedly fails with the following generic error message: "Unable to complete Azure for Students…

Azure | Azure Training
asked 2026-11-07T14:54:58.13+00:00
hao miau 0 Reputation points
answered 2026-11-07T14:55:51.07+00:00

AI answer