2,287 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

Sort by: Updated
Updated Created Answers
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-10T14:34:42.8166667+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

authenticator code

i dont have the number or i do not know the device where the authenticator code was sent

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T05:13:39.0066667+00:00
MARIEL JOYCE HIPPOG 0 Reputation points
answered 2026-10-10T13:37:11.2366667+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

Can't identify or cancel Microsoft subscription being charged monthly

Hi, I have a recurring charge on my bank statement: MICROSOFT#G**[Moderator note: Personally Identifiable Information removed]** MSBILL.INFO AU The charge is AUD $8.67 per month. I've signed into my Microsoft account and checked: Services &…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-07T12:47:52.51+00:00
John W 0 Reputation points
answered 2026-10-10T13:30:23.47+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

Microsoft Authenticator log in loop

I just changed phones. I am attempting to log into MSTeams. I am being asked to Authenticate in Microsoft Authenticator. Microsoft Authenticator opens with a number telling me to then input this number into Microsoft Authenticator..... How does it not…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T14:50:19.14+00:00
Jonathan McConnell 0 Reputation points
edited the question 2026-10-10T05:48:24.1166667+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
2 answers

Can’t login in to my account

The code that was given to put into the authentication doesn’t pop up, basically I sign in with my email and password but when once it asks me to authenticate on my phone I can’t because it’s not popping up on my phone

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T22:49:29.4666667+00:00
Yonelby Almanzar 0 Reputation points
commented 2026-10-10T05:46:13.1066667+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

How to increase our tenant object quota?

Our tenant object quota is currently at 100.80% capacity (504 of 500 objects in use). Could you please increase our tenant object quota?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T09:59:50.07+00:00
zhongzhun 0 Reputation points
edited the question 2026-10-10T04:03:11.02+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

Invitations are blocked for this directory due to suspicious activity. Please contact Microsoft support for help.

I have brand-new tenant and am trying to invite users to it but getting "Invitations are blocked for this directory due to suspicious activity. Please contact Microsoft support for help." I am trying to open a case with Azure but not sure I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T17:59:08.92+00:00
Kevin McGillicuddy 0 Reputation points
edited an answer 2026-10-10T03:47:09.57+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

one-time verification code (MFA) was sent to all staff frequently

We have noticed that a one-time verification code (MFA) was sent to all staff users unexpectedly without user requested it. if this is related to a Microsoft-side change or service issue? Also, could this behavior be associated with the rollout,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T11:21:20.1066667+00:00
Michael 0 Reputation points
edited the question 2026-10-10T03:04:36.3866667+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
2 answers

I need escalation to the Microsoft Account Recovery Team for a full cleanup of work/school associations on my personal Microsoft account.”

I need escalation to the Microsoft Account Recovery Team for a full cleanup of work/school associations on my personal Microsoft account.”

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T23:42:50.1466667+00:00
Jeff Moyer 0 Reputation points
edited the question 2026-10-10T00:17:48.23+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
2 answers

I have an administrator account access problem

I am the only administrator on our church's account. We are being charged for both a Business Standard and an Enterprise subscription each month. When I attempted to go into our account to fix it I am locked out by MFA. I do not recognize the MFA phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T18:49:06.6766667+00:00
Office 0 Reputation points
answered 2026-10-09T19:35:06.1966667+00:00
Kai-L 20,020 Reputation points Microsoft External Staff Moderator
2 answers

New Azure/Entra tenant is inaccessible to the sole administrator. Sign-in fails with AADSTS90123 / IdentityProviderAccessDenied, while the Microsoft account works normally elsewhere. I need Tenant Recovery assistance and can provide tenant details private

Title: Azure/Entra tenant lockout — sole admin — AADSTS90123 I need Tenant Recovery assistance for a new Microsoft Entra/Azure tenant. I am the sole administrator and cannot obtain a token for the tenant. Sign-in fails with AADSTS90123 /…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:53:28.5066667+00:00
Alejandro Ostergaard 0 Reputation points
commented 2026-10-09T19:04:10.5166667+00:00
Alejandro Ostergaard 0 Reputation points
1 answer

New Tenant Creation Blocked - Error Code 715-123280

Hi Microsoft Support / Community, We are trying to set up a new Microsoft 365 Work Account for our company to enroll in the Microsoft AI Cloud Partner Program and CSP Indirect Reseller program. However, the registration repeatedly gets blocked at the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T07:07:46.99+00:00
ardian nugroho 0 Reputation points
edited the question 2026-10-09T08:19:31.19+00:00
Doris V 1,945 Reputation points Microsoft External Staff Moderator
2 answers

Sole Global Admin locked out by MFA – Existing support case stalled for 2 weeks – Need Data Protection escalation

I am the sole Global Administrator of our Microsoft 365 tenant and I am currently locked out due to an MFA / Microsoft Authenticator issue. I already have an active Microsoft Support case, and the assigned support engineer has been trying to assist me. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T00:51:13.0433333+00:00
Jinxi Cao 0 Reputation points
edited an answer 2026-10-09T07:32:10.88+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
2 answers

Due to passkey entry, login is going to old Personal Microsoft account not new Business Account

We need to remove the passkeys to ensure that the devices registered on the new Business Account are logging in not to the old Personal account. How do we get behind passkey to do this and where or what is the Authenticator App?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-07T07:41:41.3+00:00
Nicky Stancombe 0 Reputation points
edited the question 2026-10-09T03:38:58.4733333+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator

Hi, recently I purchased iPhone 18 Pro Max and via setup I uploaded my iCloud backup which included Microsoft Authenticator. Once everything was downloaded I went into the authenticator and started to login to my email accounts. But then noticed that my…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T07:41:38.0166667+00:00
ASH 0 Reputation points
edited the question 2026-10-09T03:31:13.1466667+00:00
Kai-Ex 1,585 Reputation points Microsoft External Staff Moderator
1 answer

Billing Dispute

A credit card was used that was not authorized when someone was using my computer. How do I get this charge removed? It was for $9.99 and is a card used for a non-profit organization. I need to get this removed as quickly as possible. Thanks, Kelly

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T23:58:26.9533333+00:00
Kelly Rainwater 0 Reputation points
edited an answer 2026-10-09T00:52:02.23+00:00
Jade Ng 15,945 Reputation points Microsoft External Staff Moderator
1 answer

help recovering access to my company's Microsoft 365

Hello Microsoft Support, I urgently need help recovering access to my company's Microsoft 365 tenant I am the sole Global Administrator. I know my password, but Microsoft Authenticator does not receive any authentication notifications. My business…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T15:05:45.9966667+00:00
Marcin Burza 0 Reputation points
commented 2026-10-08T19:01:43.51+00:00
Emily T 740 Reputation points Microsoft External Staff Moderator
1 answer

Error Code: 500121

I have recently broken my old phone and have lost access to my Microsoft Authenticator app. I have two seperate work emails that i am the sole admin of, and due to the loss of access to the MS Auth app. What am i meant to do? I have tried to call…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-07T01:26:29.1433333+00:00
Claus Bievers 0 Reputation points
commented 2026-10-08T16:18:18.89+00:00
Michelle Nguyen 2,025 Reputation points Independent Advisor
2 answers

Logging into my account in Lebanon

I am a student taking online classes at an upper level educational institution that uses Canvas as their platform. Previously, while taking online classes I traveled to the country of Lebanon. I had issues such as not being able to login to my canvas…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-29T17:21:34.96+00:00
Khazaal, Wesam 0 Reputation points
commented 2026-10-08T15:54:24.95+00:00
Khazaal, Wesam 0 Reputation points
1 answer One of the answers was accepted by the question author.

Urgent: Account restriction layout / Unable to revert Primary Alias back to corporate domain

Dear Microsoft Support Team, I am writing to urgently request technical assistance regarding a rolling security restriction on my Microsoft Account primary alias management. Yesterday, I added my alternative address (see.***********@gmail.com) as a…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T07:43:19.84+00:00
Shukhrat Khusainov 20 Reputation points
accepted 2026-10-08T09:00:29.6933333+00:00
Shukhrat Khusainov 20 Reputation points