authenticator code

Is this an organization (business) product? If you need to reset the authenticator settings, contact your local Office admin or IT support for further assistance.

Hi,

Please start by restarting all your mobile devices and then try to sign in again.

If the issue persists, follow the steps below based on your account type:

For Work/School Account:

Check all devices (phones or tablets) where the Microsoft Authenticator app is installed.

Look for your work or school account (usually your company email) inside the app.

If you find it, that’s the device where authentication prompts will appear.

If you cannot locate it or no device shows your account, your organization’s IT admin will need to reset Multi‑Factor Authentication (MFA) from Azure AD.

For Personal Microsoft Account

Review all devices where Microsoft Authenticator may have been installed previously.

Open the app and see whether your personal email (such as Outlook.com, Hotmail.com, or Live.com) appears.

If you identify the device, use it to approve sign‑in requests.

If you can’t find any device with your account, go to https://account.live.com/acsr and fill out the Account Recovery Form to reset your authentication information.