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Authenticator app support

I am unable to add my account to the authenticator app because I no longer have access to the email address on file. I am also not able to add or update my email address because I can not confirm via the authenticator app so I am stuck. I am logged into…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T03:01:10.39+00:00
Melissa Casatelli 0 Reputation points
edited the question 2026-11-13T06:28:34.56+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

How to stop Windows 11 attempted updates when running Windows 10

I have returned to Windows 10 after a few days using Windows 11 using the recovery process. However, I'm still getting notices from Microsoft telling me they've scheduled Windows 11 updates. How do I stop Windows 11 from trying to update my system?

Windows for home | Windows 10 | Windows update
asked 2026-11-13T03:00:05.3033333+00:00
Brent Jernigan 0 Reputation points
answered 2026-11-13T03:41:39.6466667+00:00
Ivan B 127.3K Reputation points Independent Advisor
2 answers

copilot not working

I use copilot on a paid subscription. I uninstalled and installed, but it opens to a blank screen now. I am not sure what to do. HELP TY

Microsoft Copilot | Other
asked 2026-11-13T02:59:59.78+00:00
Jim Mikel 0 Reputation points
answered 2026-11-13T07:45:33.63+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
2 answers

outlook email

Can't open my email. Have cleared browsing history, passwords cookies. The cache has been deleted. I try to open and it says this page can't be reached.

Outlook | Web | Outlook.com | Email
asked 2026-11-13T02:59:35.5466667+00:00
Valerie Greenwood 0 Reputation points
commented 2026-11-13T03:06:53.23+00:00
Sandra Storm-Conway 0 Reputation points
2 answers

hacked account

another Microsoft account of mine was hacked and they switched the emails and changed the password i need help recovering it

Windows for home | Other | Security and privacy
asked 2026-11-13T02:59:11.0866667+00:00
Jordin DaSilva 0 Reputation points
edited an answer 2026-11-13T04:00:16.7633333+00:00
Lester Bernard Reyes 86,755 Reputation points Independent Advisor
2 answers

Word is not opening

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-13T02:57:38.4366667+00:00
Athul Krishnan 0 Reputation points
edited an answer 2026-11-13T15:51:49.3566667+00:00
Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
2 answers

outlook not working

I am right now in Hanoi, my outlook have stoped working, when it will be fixed

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T02:56:54.0066667+00:00
Thomas Jinbäck 0 Reputation points
answered 2026-11-13T03:03:18.5333333+00:00
Sumit 45,076 Reputation points Volunteer Moderator
3 answers

outage affecting Outlook and several other Microsoft 365 services

Hi, we are affected by the current global Outlook outage (Incident EX1550543). Is there an updated ETA on when Outlook services will be back online?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-13T02:56:15.9333333+00:00
Biji Parida 0 Reputation points
answered 2026-11-14T06:21:43.3333333+00:00
JeseminQH 1,210 Reputation points Independent Advisor
2 answers

server is too busy to save uploads of Word documents

Today from Noon until now at almost 10pm, the Microsoft server is saying the server is busy and cannot accept uploads for my Word documents. I checked with my internet provider, and they say there is no issue on their end that it is a Microsoft server.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-13T02:54:15.8166667+00:00
Roberta Vries 0 Reputation points
answered 2026-11-13T03:27:48.83+00:00
EmilyS726 280.2K Reputation points Independent Advisor
1 answer

I am having trouble logging into Outlook.

Yesterday I was able to log in on my phone, but this morning I can't.

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-11-13T02:54:06.21+00:00
Williams Phoebe 20 Reputation points
commented 2026-11-14T06:28:47.5133333+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
2 answers

Outlook/Email/Team connectivity issue

Is there any update on restoration time? We are unable to send and receive emails from almost midnight.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,447 questions
asked 2026-11-13T02:53:53.1766667+00:00
Prathmesh Munoth 0 Reputation points
commented 2026-11-13T14:23:24.5566667+00:00
Helen Luu 3,735 Reputation points Independent Advisor
1 answer

I am getting an access denied message when trying to open my gmail accounts which are connected to my ms acct.

I am getting a cannot access message on my gmail accounts connected through my microsoft account. what can I do to repair

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T02:52:13.77+00:00
Anthony Briskie 0 Reputation points
answered 2026-11-13T03:37:50.0033333+00:00
John DeV 171.6K Reputation points Independent Advisor
1 answer

Email Issue

How much longer will it take for the email to be restored? We are facing some issues.

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-13T02:51:16.5666667+00:00
Vivek Mishra 0 Reputation points
edited the question 2026-11-13T02:59:04.5666667+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
2 answers

unable to access Outlook or MS365 apps

Early this morning, I was unable to access Copilot or Outlook. Four hours ago, reports began appearing on social media indicating that users were being blocked from accessing these services. Why hasn’t Microsoft notified its customers?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T02:50:46.0833333+00:00
Parker Ellie 20 Reputation points
answered 2026-11-13T16:49:53.59+00:00
Elena-VH 2,615 Reputation points Independent Advisor
2 answers

Outlook is down here in NZ also

When will it be back up and running. I have access through my I-phone, but need it back on my lap top. Come on Micro soft, this is not good enough.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T02:50:13.89+00:00
Robert Jacobus van Driel 0 Reputation points
answered 2026-11-13T03:27:45.6966667+00:00
Diana Mariz 11,565 Reputation points Independent Advisor
2 answers

Cannot access Outlook "access denied" since Microsoft update of Nov 12/26

Followed Microsoft update request, chose "update and shut down approx. 7 mins" went to bed. Today being the following, I cannot access "Outlook" or e-mails "access denied," even after entering correct password etc. Could…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T02:48:48.4333333+00:00
Jon Morton 0 Reputation points
answered 2026-11-13T03:24:24.1766667+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

The bad choice of Use of AI

I have had the bad luck of having to deal with AI! I do not believe that AI is safe by any measure. The fact that Microsoft is now using AI, makes it basically impossible for me to trust Microsoft. It has been proven that AI can make it's on decision on…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-13T02:47:52.89+00:00
Robert Weygandt 0 Reputation points
answered 2026-11-13T17:07:24.59+00:00
Robert Weygandt 0 Reputation points
3 answers

no support

Why is Microsoft HIDING any number that I call is a disconnect fax machine or trying to give me a MEd alert. But no Microsoft. I can not support from them

Microsoft 365 and Office | Other
asked 2026-11-13T02:47:52.0933333+00:00
Robert Saunders 0 Reputation points
answered 2026-11-13T03:35:59.81+00:00
Lester Bernard Reyes 86,755 Reputation points Independent Advisor
2 answers

I can't access my email since 1 pm today

It is now almost 10 pm. Can't log in on desktop, phone or app. Anyone else still down?

Outlook | Web | Outlook.com | Email
asked 2026-11-13T02:46:32.0966667+00:00
Emese Latkoczy 0 Reputation points
answered 2026-11-13T03:18:41.37+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

MS Classis Outlook Frozen

MS Classic Outlook opens with popup window that says: Outlook closed while you had items open. Reopen thouse items from your last session. If I click Yes, Outlook freezes and stays frozen, If I click No same thing. My Classis MS Outlook is frozen, not…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T02:45:32.95+00:00
Bill Wright 0 Reputation points
answered 2026-11-13T03:17:45.39+00:00
EmilyS726 280.2K Reputation points Independent Advisor