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Unable to Install and Activate Office Home & Student 2019 for Mac

I purchased Microsoft Office Home & Student 2019 for Mac, and the purchase is visible in my Microsoft account order history. The order was completed on December 23, 2020. I am using macOS Sequoia. When I try to download and activate Office Home &…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-24T08:40:46.7533333+00:00
adriansah 0 Reputation points
recommended 2026-10-24T15:06:22.42+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

how to fix error 0x800f0922 when installing KB5127694 and KB5127648 on 26H2,

I have tried multiple times to fix error 0x800f0922 for updates KB5127694 and KN5127648 on windows 11 I have performed all the tips that i have found online. None of them help. Updating the manual way also fails. I have executed the dsm and sfc…

Windows for home | Windows 11 | Windows update
asked 2026-10-24T13:01:12.9633333+00:00
bob kirka 20 Reputation points
commented 2026-10-24T14:40:36.6633333+00:00
bob kirka 20 Reputation points
2 answers

One specific document on WORD is functioning slowly and/or freezing.

It takes 5 second for one key stoke to register on the WORD document.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-06T17:25:07.66+00:00
Nancy L Glass LCSW 0 Reputation points
recommended 2026-10-24T14:38:07.1733333+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
2 answers

Reduction of Storage from 6TB to 2TB.

Dear Microsoft 365 Customer Support, I am writing to register a formal complaint concerning the announced changes to Microsoft 365 Family cloud storage, due to take effect for existing customers following renewals from May 2027. My family has subscribed…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-13T17:06:29.0533333+00:00
Guy Morgan-Harris 0 Reputation points
answered 2026-10-24T14:34:16.8266667+00:00
Evert 0 Reputation points
2 answers One of the answers was accepted by the question author.

my mouse isn't coming.

my mouse isn't coming.......................................................................................................

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-24T14:30:03.9666667+00:00
rashmi singh 20 Reputation points
accepted 2026-10-24T14:31:52.0066667+00:00
rashmi singh 20 Reputation points
1 answer One of the answers was accepted by the question author.

URGENT: Sole Global Administrator locked out by MFA + unable to update blocked payment card

Hello, We are a Microsoft 365 Business customer and our only Global Administrator is locked out because we no longer have access to the Microsoft Authenticator registration. The password is correct. There is no other Global Administrator, and no SMS or…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T14:51:04.1733333+00:00
Grupo Unico Support 20 Reputation points
edited an answer 2026-10-24T14:01:01.81+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
1 answer

Why do some messages diplay in preview and others do not in New Outlook

Recently I started using the New O\utlook Programme which appeared to work well, but of late I vae this issue where some messages display in preview and others do not only header and footer info. I have researched this issue the throughout Web but have…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-21T04:54:18.87+00:00
Vintage55 5 Reputation points
commented 2026-10-24T13:52:59.87+00:00
Carl-L 25,175 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

OneDrive grayed out folders

Under the folders being synced on OneDrive, the Desktop folder and its subfolders are grayed out. I want to uncheck one of the subfolders but it won't let me. How do I resolve this?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-12-10T15:57:44.4833333+00:00
Wynn Salisch 20 Reputation points
answered 2026-10-24T13:40:41.26+00:00
BB-PT2026 0 Reputation points
1 answer One of the answers was accepted by the question author.

Outlook log in

Ive recently got a new phone and can longer access my daughters refereeing email address as i cant remember the password and the questions that i get asked to recover it aren't relevant as she's never sent an email from it so doesn't have any email…

Outlook | Windows | New Outlook for Windows | For home
asked 2025-11-25T12:33:34.4633333+00:00
mark benson 20 Reputation points
answered 2026-10-24T13:38:56.7433333+00:00
Keith Anthony Vaughan 0 Reputation points
1 answer One of the answers was accepted by the question author.

Can't upgrade Free Trial to Pay-As-You-Go – subscription "Warned", support request loops

My Azure Free Trial has ended and the subscription is now in "Warned" state. When I try to upgrade it to Pay-As-You-Go (Basic support plan selected), I get: "Upgrade failed – unable to upgrade the subscription at this time. Please contact…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-10-24T12:23:23.2166667+00:00
Koraboev Bobur 20 Reputation points
accepted 2026-10-24T13:15:45.3733333+00:00
Koraboev Bobur 20 Reputation points
6 answers One of the answers was accepted by the question author.

How to change timezones when you only have 3 options?

I've been trying to figure out how to fix this since my Google Sheets and YouTube Studio are showing different times and dates compared to the ones I originally entered. I manually adjusted the time and date to match my time zone because the options I…

Windows for home | Windows 11 | Settings
asked 2026-10-22T05:04:58.8766667+00:00
ashiel guiao 20 Reputation points
commented 2026-10-24T12:21:47.04+00:00
Paulo GM 74,140 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

KB5127648 - patch creating domain authentication issues in wireless connectivity

Dear Microsoft Team, After installing KB5127648 patch employee restarted laptop as per patch requirement. domain authentication was happening and wifi working without any issue. when employee restarts the system as per patch requirements and re logged…

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing
asked 2026-10-24T10:40:58.4433333+00:00
Ramamoorthi N 25 Reputation points
accepted 2026-10-24T10:44:27.57+00:00
Ramamoorthi N 25 Reputation points
2 answers One of the answers was accepted by the question author.

How do I disable or turn off Bitlocker?

I cannot gain access to my laptop even after entering the Bitlocker Recovery key and restarting. How can I disable or turn off Bitlocker?

Windows for home | Windows 11 | Windows update
asked 2025-12-02T23:08:08.1366667+00:00
Rosa M 20 Reputation points
commented 2026-10-24T09:28:25.4533333+00:00
Neil D 34,920 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Signing In

I've just subscribed to Microsoft 365 Personal. I've tried to access Microsoft 365 and get this prompt So I'm paying monthly for something I can't access. Help!!!!

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-23T15:38:33.7966667+00:00
David Laing 20 Reputation points
accepted 2026-10-24T09:12:50.85+00:00
David Laing 20 Reputation points
1 answer One of the answers was accepted by the question author.

Generative AI Training Certification or any Proof of Completion to showcase on resume or LinkedIn profile?

Hi, I wanted to clarify one thing regarding the Generative AI training. Once we complete the learning modules and videos, will we receive any certificate of completion, a digital badge, or other official proof of learning that we can showcase on…

Community Center | Not monitored
asked 2026-10-24T08:40:09.55+00:00
Kajol Gupta 20 Reputation points
edited the question 2026-10-24T08:51:19.1833333+00:00
JuliaMarvin 24,195 Reputation points Volunteer Moderator
1 answer

How to get rid off this Accessibility/Beep Guide popup at log in?

The Q&A regarding "How to get rid of this Accessibility/Beep Guide popup at log in?" has been retired and removed from the MS Community. However, with many people transitioning from Windows 10 to Windows 11, it is still an issue. I have…

Windows for home | Windows 11 | Accessibility
asked 2025-07-11T22:10:28.17+00:00
Stephen Gause 15 Reputation points
recommended 2026-10-24T07:30:00.2733333+00:00
JuliaMarvin 24,195 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Desperate for help: Account hacked, primary alias changed, and escalation tickets automatically closed.

Hello everyone, I am writing here out of desperation as I am stuck in an endless automated loop with Microsoft Support. Around October 18, my 15-year-old account was hacked. The hacker changed the primary alias to their own address…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-22T17:39:13.9133333+00:00
Antonio Guglielmino 20 Reputation points
accepted 2026-10-24T07:28:38.38+00:00
Antonio Guglielmino 20 Reputation points
1 answer One of the answers was accepted by the question author.

Saving progress

How do I save my progress and return to the training later? This question is related to the following Learning Module

Community Center | Not monitored
asked 2026-10-23T19:45:25.1966667+00:00
Tina Jones 20 Reputation points
edited the question 2026-10-24T07:03:08.6733333+00:00
JuliaMarvin 24,195 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Can’t Access Outlook After Getting a New Phone

Hi everyone, I’m a student at Monash University in Australia. I recently got a new phone yesterday, and now I can’t log in to my university Outlook account because Microsoft Authenticator is still set up on my old phone. Every time I try to sign in, it…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-24T04:32:50.0766667+00:00
Tom Serran 20 Reputation points
commented 2026-10-24T06:36:58.5666667+00:00
Darren Bruce 2,610 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Complaint: Office 2021 License Not Recognized on Mac – Activation Issue

Dear Microsoft Support Team, I am writing to report an issue with activating Microsoft Office on my Mac (my account: ******@rocketmail.com), despite having a valid Office 2021 license registered to my Microsoft account. My Microsoft Word application…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-23T19:00:40.0966667+00:00
Yusuf Abror 20 Reputation points
commented 2026-10-24T05:58:39.02+00:00
Yusuf Abror 20 Reputation points