1,089 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Windows tags

Sort by: Updated
Updated Created Answers
1 answer

How to avoid "Request headers must contain only ASCII headers" in Microsoft chat

Hello Is it possible to navigate the web at Microsoft in such a manner that you get human support without having to chat to virtual assistant first? This virtual assistant only gives an error stating "Request headers must contain only ASCII…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-04T16:25:55.25+00:00
Øystein Eriksen 0 Reputation points
commented 2026-10-06T13:27:21.7266667+00:00
Erland Sommarskog 137.9K Reputation points MVP Volunteer Moderator
1 answer

i am charge for something i don't have or using

hi, from last year i am being charge $6.00 for a product i dont have, i may have attemted to buy the product however i am charged for it and i have no access to it. microsoft #G113809666 is what i get every time the payment goes through.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2025-09-17T03:44:53.4466667+00:00
Neal Joseph 0 Reputation points
commented 2026-10-05T20:21:07.27+00:00
Martha Conejo 0 Reputation points
2 answers

How to Change My Birthdate

Hi, I am older but my account is showing child how to change the birthdate

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-05T10:12:33.54+00:00
Raju Bose 0 Reputation points
answered 2026-10-05T10:48:48.1266667+00:00
DaveM121 937.2K Reputation points Independent Advisor
2 answers

i keep getting a pop up from microsoft family safety and i cant deal with it

every time i log onto my computer i get this pop up (its in polish) and even after logging in multiple times (with every method) it wont go away. it even reopens when its closed and minimilized obraz_2026-04-27_220932277.png

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-04-27T20:10:18.98+00:00
Leonard Andrejczuk 0 Reputation points
commented 2026-10-05T06:56:21.2433333+00:00
Norah-L 11,425 Reputation points Microsoft External Staff Moderator
1 answer

How to disable family security

i made this account without knowing it would automatically put on microsoft family, i lost the parent account and cant figure out how to disable it, because now i can barely do anything for work

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-04T17:56:41.1566667+00:00
kobe straj 0 Reputation points
answered 2026-10-04T19:57:12.7666667+00:00
Marcin Policht 109.8K Reputation points MVP Volunteer Moderator
1 answer

Cannot Create Child Account

I am stuck creating a child account for my son. I currently have 5 members in my family group, he would be the 6th. I have tried the following: Logging into Family Safety on my computer, clicking add a family member and then trying to create a new…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-04T14:14:32.2166667+00:00
Chris James 0 Reputation points
answered 2026-10-04T16:46:59.2266667+00:00
Jhun Buala 5,890 Reputation points Independent Advisor
2 answers

Family Safety

I am the organizer of the family group, and I am not seeing the option to remove myself at all. I am still getting parental blocks, but I am the only one listed in the group as the organizer; how can I remove this feature or just delete the family safety…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-03T14:53:18.5933333+00:00
Tameka Hill 0 Reputation points
answered 2026-10-04T14:56:10.3033333+00:00
SD - IA 180.4K Reputation points Independent Advisor
2 answers

Unable to accept invitation for Microsoft Family Safety I recevece an error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id"

Unable to accept invitation for Microsoft Family Safety I receive an error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id:…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-29T15:50:56.4266667+00:00
kevin Martinez 0 Reputation points
commented 2026-10-04T14:42:52.9933333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
0 answers

Account Escalation Request process. How to contact Microsoft Account Safety Team?

Hi, My sons Microsoft account was hacked. He is a member of my Microsoft Family Safety group. I have submitted two Account Escalation Request forms. For both submissions, I received an email with a reference number (SIRxxxxxx) requesting additional…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-03T21:01:05.1433333+00:00
Øystein Eriksen 0 Reputation points
2 answers

my onedrive files are not auto syncing

my onedrive files are not auto syncing i have tried all things to resolve but still not syncing

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-01-13T09:37:56.2333333+00:00
Ian Preston 0 Reputation points
commented 2026-10-03T11:01:19.89+00:00
Refik O 0 Reputation points
1 answer

Unauthorize charge to personal account without any invoices.

I received a payment on 07.APR.2026 from my business account (receipt H [Removed PII]). The same amount was charged to my personal account today (receipt H [Removed PII]) without notice. Can you clarify this charge? I don't see an invoice or any…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-14T03:45:21.5233333+00:00
Mark Yun 0 Reputation points
edited the question 2026-10-01T10:59:42.2766667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

can't add money to son's account

getting error message. this happens way too often.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-28T23:39:20.8266667+00:00
Antonio Rodriguez 5 Reputation points
commented 2026-10-01T09:36:25.52+00:00
TOM MCPHAIL 0 Reputation points
1 answer

Child account hacked

My kids account have been hacked. I can still see the child in my Family safety account. The e-mail have been changed. All attempts to restore have failed. It is just an endless loop of questions. These questions is designed for an adult loosing their…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-29T19:18:28.62+00:00
Øystein Eriksen 0 Reputation points
edited an answer 2026-09-30T01:23:16.9566667+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator
2 answers

My account lists me as a child when I am an adult.

Currently my account lists me as a child. I am an adult but cannot change the settings to the birthdate because it thinks I am a child.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-08-06T01:26:59.9866667+00:00
S Z 5 Reputation points
commented 2026-09-28T18:50:54.2166667+00:00
tariqalfkree gaber 0 Reputation points
1 answer

Can't change location on my account

Hi, Whenever I try to change the location of my account it says "You are managing one or more child accounts. Before you change your profile information, you need to [remove consent](https://account.live.com/mykids.aspx"remove consent")…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-04-21T22:34:43.71+00:00
Ruby Bruce 0 Reputation points
commented 2026-09-28T08:26:03.9533333+00:00
JuliaMarvin 23,010 Reputation points Volunteer Moderator
2 answers

Not able to lock my kids's windows device and his screen time is reported as 0 minutes.

Settings in my and my kid's app looks all fine. I have already attempted to remove and readd device. Window update is upto date

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-26T21:20:59.2466667+00:00
Meenu Mehthaj 0 Reputation points
commented 2026-09-28T08:21:34.02+00:00
Kai-H 28,065 Reputation points Microsoft External Staff Moderator
1 answer

Our son's account in our family group has been compromised

My son's account was compromised around 12 hours ago. 2FA has now been enabled for the account which I gather means we can not recover the account. If this is correct how do we remove the compromised account from the family in Microsoft 365?

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-28T04:26:17.71+00:00
Will Stein 0 Reputation points
answered 2026-09-28T05:35:39.6666667+00:00
GsN5034 - IA 78,085 Reputation points Independent Advisor
2 answers

I can't add funds to my family account.

Why can't I talk to a human? What is this rigmarole? I'm trying to add funds and keep getting a message that I am unable to and to contact support. Well, how do I even contact support? I can't find a chatbot or phone number.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-03-26T13:38:14.23+00:00
Quay Pitts 0 Reputation points
commented 2026-09-27T09:15:00.0366667+00:00
Richard Peacock 0 Reputation points
2 answers

Left a Microsoft Family but still can't acces apps( for example Spotify)

So I left the family but when I wanted to acces Spotify , they send me that request to send to a parent but there aren't any parents to send and I am blocked

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-23T19:20:20.2633333+00:00
Stefan Booveanu 0 Reputation points
commented 2026-09-27T08:14:14.7166667+00:00
Kai-H 28,065 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Verification code not working for child account

I am trying to create Microsoft accounts for my children as part of my M365 Family. I am creating new Microsoft accounts using existing email addresses from gmail. I receive the verification emails in their gmail inboxes, but Microsoft says the codes…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-01-04T02:05:36.0366667+00:00
Phil V 20 Reputation points
commented 2026-09-26T18:37:05.5933333+00:00
Craig V 0 Reputation points