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Azure for Students suspension: help following up existing cases and secure verification

Hi Microsoft Q&A moderators and Azure support team, My Azure for Students subscription was disabled due to suspicious activity. My original support case has received repeated responses saying that account information could not be verified and the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-11-13T03:07:59.2233333+00:00
cugb heal 0 Reputation points
commented 2026-11-13T03:12:06.31+00:00
cugb heal 0 Reputation points
1 answer

Issue with getting on outlook

can't open email, sometimes I get on it and other times I can't

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T03:07:41.1166667+00:00
betty hendricks 0 Reputation points
answered 2026-11-13T03:38:41.48+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

Teams have error in assingment

im use phone or anotor ininternet and friend for check but it reload only cannot summit file

Microsoft Teams | Microsoft Teams for education | Assignments | Set assignments
asked 2026-11-13T03:06:29.7066667+00:00
Akkharachai JARAKSABHAKDI 0 Reputation points
edited an answer 2026-11-13T03:28:15.6933333+00:00
Dora-T 2,175 Reputation points Independent Advisor
3 answers

Outlook has stopped working

Outlook as stopped all together, a Global collapse I believe, can you give me any form of update on when it will be working again ?

Outlook | Web | Outlook.com | Email
asked 2026-11-13T03:05:44.3533333+00:00
E Doherty 0 Reputation points
answered 2026-11-13T13:22:09.8433333+00:00
SD - IA 183.2K Reputation points Independent Advisor
3 answers

ANY UPDATES! I still cannot access my Outlook and have important emails I need to respond too.

I have been trying to access my email all day and learned hours later there is an outage. Have an updates been given or roundabout ways to access my email until back up?

Outlook | Web | Outlook.com | Email
asked 2026-11-13T03:04:39.72+00:00
Kanarian Kindred 5 Reputation points
edited an answer 2026-11-13T03:59:25.6533333+00:00
private- 20 Reputation points
1 answer

software issue

my all software window are not working. please solved my problem.

Developer technologies
Developer technologies

A broad category of Microsoft tools, languages, and frameworks for software development. Designed to support developers in building, debugging, and deploying applications across various platforms.

8 questions
asked 2026-11-13T03:04:15.7766667+00:00
krishna sahu 0 Reputation points
answered 2026-11-13T03:06:12.1333333+00:00

AI answer

2 answers

Excel not working

Hello Microsoft Support, I'm experiencing a serious issue with accessing Microsoft Excel Online and OneDrive through my personal Microsoft account. Earlier today, Excel Online suddenly stopped working. Whenever I attempt to open Excel or create a new…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-13T03:03:36.46+00:00
Desseray Dames 0 Reputation points
answered 2026-11-13T03:39:43.42+00:00
Diana Mariz 11,405 Reputation points Independent Advisor
1 answer

I’m trying to access my Microsoft an outlook account on my phone, it’s not allowing me access to it because it’s asking for a security And recovery email the recovery email is my mother’s old one. She’s no longer with us and the number is my old number

I’ve already reset the security question tho I have to wait 30th ya for it to be Done, which is stupid. In my opinion second it’s saying there’s no. Network connection there clearly is because I’m using the Internet right now. Why can I not recover or…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-11-13T03:03:20.78+00:00
Michael Apidopoulos 0 Reputation points
answered 2026-11-13T03:03:38.6+00:00

AI answer

4 answers

I am unable to login to my hotmail account

I am unable to login to my hotmail account. It keeps saying error failed to fetch

Outlook | Web | Outlook.com | Email
asked 2026-11-13T03:02:39.53+00:00
steve raymond 0 Reputation points
answered 2026-11-13T03:42:18.7133333+00:00
Lester Bernard Reyes 86,755 Reputation points Independent Advisor
2 answers

logging issues

We are still having problems accessing Outlook, exchange, Azure and sharepoint? how can i reset to make sure our business has access?

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-13T03:02:14.9433333+00:00
Marta Membreno 0 Reputation points
answered 2026-11-13T03:10:13.4466667+00:00
Aetherin 3,930 Reputation points Independent Advisor
2 answers

Authenticator app support

I am unable to add my account to the authenticator app because I no longer have access to the email address on file. I am also not able to add or update my email address because I can not confirm via the authenticator app so I am stuck. I am logged into…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T03:01:10.39+00:00
Melissa Casatelli 0 Reputation points
edited the question 2026-11-13T06:28:34.56+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

How to stop Windows 11 attempted updates when running Windows 10

I have returned to Windows 10 after a few days using Windows 11 using the recovery process. However, I'm still getting notices from Microsoft telling me they've scheduled Windows 11 updates. How do I stop Windows 11 from trying to update my system?

Windows for home | Windows 10 | Windows update
asked 2026-11-13T03:00:05.3033333+00:00
Brent Jernigan 0 Reputation points
answered 2026-11-13T03:41:39.6466667+00:00
Ivan B 127.3K Reputation points Independent Advisor
2 answers

copilot not working

I use copilot on a paid subscription. I uninstalled and installed, but it opens to a blank screen now. I am not sure what to do. HELP TY

Microsoft Copilot | Other
asked 2026-11-13T02:59:59.78+00:00
Jim Mikel 0 Reputation points
answered 2026-11-13T07:45:33.63+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
2 answers

outlook email

Can't open my email. Have cleared browsing history, passwords cookies. The cache has been deleted. I try to open and it says this page can't be reached.

Outlook | Web | Outlook.com | Email
asked 2026-11-13T02:59:35.5466667+00:00
Valerie Greenwood 0 Reputation points
commented 2026-11-13T03:06:53.23+00:00
Sandra Storm-Conway 0 Reputation points
2 answers

hacked account

another Microsoft account of mine was hacked and they switched the emails and changed the password i need help recovering it

Windows for home | Other | Security and privacy
asked 2026-11-13T02:59:11.0866667+00:00
Jordin DaSilva 0 Reputation points
edited an answer 2026-11-13T04:00:16.7633333+00:00
Lester Bernard Reyes 86,755 Reputation points Independent Advisor
2 answers

Word is not opening

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-13T02:57:38.4366667+00:00
Athul Krishnan 0 Reputation points
edited an answer 2026-11-13T15:51:49.3566667+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
2 answers

outlook not working

I am right now in Hanoi, my outlook have stoped working, when it will be fixed

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T02:56:54.0066667+00:00
Thomas Jinbäck 0 Reputation points
answered 2026-11-13T03:03:18.5333333+00:00
Sumit 44,986 Reputation points Volunteer Moderator
2 answers

outage affecting Outlook and several other Microsoft 365 services

Hi, we are affected by the current global Outlook outage (Incident EX1550543). Is there an updated ETA on when Outlook services will be back online?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-13T02:56:15.9333333+00:00
Biji Parida 0 Reputation points
answered 2026-11-13T04:29:30.43+00:00
JeseminQH 1,210 Reputation points Independent Advisor
2 answers

server is too busy to save uploads of Word documents

Today from Noon until now at almost 10pm, the Microsoft server is saying the server is busy and cannot accept uploads for my Word documents. I checked with my internet provider, and they say there is no issue on their end that it is a Microsoft server.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-13T02:54:15.8166667+00:00
Roberta Vries 0 Reputation points
answered 2026-11-13T03:27:48.83+00:00
EmilyS726 280.2K Reputation points Independent Advisor
1 answer

I am having trouble logging into Outlook.

Yesterday I was able to log in on my phone, but this morning I can't.

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-11-13T02:54:06.21+00:00
Williams Phoebe 20 Reputation points
answered 2026-11-13T05:00:47.4566667+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator