265 questions with Microsoft 365 and Office | OneDrive | Other | MacOS tags

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OneDrive on Mac: files visible but won’t open, folder backup/copy fails after years without syncing

I’m trying to understand an issue with my local OneDrive folder on a Mac. Background: I have not synced my local OneDrive folder with OneDrive for approximately three years. During that time, I continued adding and working with files locally. What I’m…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-10-04T13:42:26.9666667+00:00
El Corno 0 Reputation points
answered 2026-10-04T13:42:46.2766667+00:00

AI answer

2 answers One of the answers was accepted by the question author.

I cannot open OneDrive on my Mac and your help files don't apply to my situation.

I cannot open OneDrive on my Mac and your help files don't apply to my situation.

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-10-04T00:33:22.3266667+00:00
E. M. Insall 20 Reputation points
accepted 2026-10-04T13:20:52.0266667+00:00
E. M. Insall 20 Reputation points
2 answers

One Drive - Mac

Hello, I'm trying to use my files with onedrive, but I'm not able to synchronize them. I deleted the app several times, and it's still not working. #onedrive

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-10-01T04:11:01.45+00:00
Yerania Reynoso 0 Reputation points
commented 2026-10-01T12:21:37.8233333+00:00
EmilyS726 270.5K Reputation points Independent Advisor
3 answers

Problem with synchronization between macOS and OneDrive

My Office files are stored in OneDrive and synchronized to my Mac via the standard macOS File Provider. When I open an Excel or Word or PowerPoint file by double-clicking it in Finder, the Office application opens the file, but it apparently does not…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-09-22T16:57:16.1466667+00:00
marios kalyviotis 0 Reputation points
answered 2026-10-01T04:20:21.87+00:00
Eddy 30 Reputation points
2 answers

OneDrive deleted all files, except folders. Folders remain empty. Using Mac Ventura 2017 and legacy OneDrive app.

I run a MacOS (2017 Ventura) and have a legacy OneDrive app. I use an iMac at my work place and a MacBook Air at home and an iPhone. I recently updated my MacOS on my iMac and MacBook Air. I noticed later that a large number of my files went missing in…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-09-21T07:48:56.3+00:00
JTE 0 Reputation points
answered 2026-09-24T07:20:08.2333333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

OneDrive Vault access works from iPhone OneDrive app, but not from any MacOS Web Browser

OneDrive Vault access works from iPhone OneDrive app, but not from any MacOS Web Browser. Is this a server side issue and is so how to resolve? Alternatively, how to resolve/troubleshoot on the MacOS side? Here is the error message:

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-09-06T23:31:32.9133333+00:00
Richard P 20 Reputation points
commented 2026-09-08T15:20:35.7166667+00:00
Lucus-V 13,480 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Moving files to OneDrive turns aliases into exe files

I got a new work computer and so I had to move all my necessary files to OneDrive. On my old computer, all the aliases still look like regular aliases, and they take me to the correct document. On my new computer, all the aliases show up as exe files (or…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-08-16T15:57:58.2766667+00:00
Chris 20 Reputation points
commented 2026-08-20T00:02:54.9833333+00:00
Chris 20 Reputation points
1 answer

cannot open shared files in onedrive

Recently last 2-3 days the shared files on one drive are not opening. the popn is blank. I tried everything, diffrent browser, log out log in, different network but problem persists. Thev file can be downloaded, but it does not open in pop up window, the…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-08-13T07:58:27.1533333+00:00
Jameel Sayed 0 Reputation points
answered 2026-08-13T07:58:45.5066667+00:00

AI answer

3 answers

Unable to access Personal Vault in One Drive.

Unable to access personal vault in OneDrive. I have a mac machine and tyring to access using the Edge browsear.

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-08-04T14:39:10.1666667+00:00
Kiran Minnasandram 0 Reputation points
edited an answer 2026-08-07T00:10:08.8833333+00:00
Xavier-D 13,665 Reputation points Microsoft External Staff Moderator
3 answers

Buy 1 TB additional storage to my OneDrive for Mac

A concise message: I have Microsoft 365 Family and need 2 TB of OneDrive storage on my account. All storage purchase and upgrade pages lead to an error page. Please check my account's commerce/billing configuration and enable the storage upgrade option.

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-07-24T13:36:25.54+00:00
Marianne Burki 0 Reputation points
answered 2026-07-24T16:38:46.5966667+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

OneDrive Error on a MACBOOK - You're signed into 2 versions

Onedrive NOT working or syncing on my MACBOOK 2025!

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-07-24T04:11:14.35+00:00
John Nashville 0 Reputation points
answered 2026-07-24T05:20:24.46+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

Can't sign into my Onedrive

Good day, After updating my macOS Sequoia, i am not able to access my Microsoft OneDrive

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-07-16T09:22:32.6933333+00:00
Clark Basilwa 0 Reputation points
answered 2026-07-16T09:55:01.2966667+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

Urgent: Microsoft Office Reinstallation Followed by Loss of Word, Excel and PowerPoint Documents

Dear Microsoft Support, I am requesting urgent assistance regarding a serious issue that occurred while resolving a Microsoft 365 installation problem on my MacBook. I was experiencing an "Unknown Error (0x0)" when launching Microsoft Word and…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-07-16T07:42:48.39+00:00
asif mukhtar 5 Reputation points
answered 2026-07-16T08:09:42.7266667+00:00
Harold Picado 160 Reputation points
1 answer

OneDrive web interface displays in Portuguese despite all language settings being set to English.

One drive displays in Portuguese but I am UK based. Tested in Chrome and Edge, same issue. Cleared cache, checked account settings, browser settings, all English, the issue has persisted for months. Image 1. The language is clearly selected/highlighted…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-06-04T21:55:09.7866667+00:00
Fernanda Zgorska 0 Reputation points
edited the question 2026-07-08T10:58:49.84+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

Can't open my files on one drive as wel on my MacBook as online

Since an update in June I can't open my files that I created from september 2025 on one drive as wel on my MacBook as online.

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-07-02T11:12:13.8966667+00:00
Johan Post | Ambitious 0 Reputation points
commented 2026-07-07T13:12:24.71+00:00
Johan Post | Ambitious 0 Reputation points
2 answers

Onedrive access

Hi, As of a few days ago I have been unable to access my OneDrive files. I have tried two different computers, online and through the app. I have received Error Code: 8004deed via the app. Online I can log in but cannot view any files - the "My…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-06-16T03:26:10.8866667+00:00
Lifeway Church 0 Reputation points
edited an answer 2026-06-25T06:20:39.4633333+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
1 answer

How to use external drive as onedrive location on Mac

My mac SSD is too small I want to use an external one to hold my onedrive synced files

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-05-10T06:50:30.2733333+00:00
CH 0 Reputation points
edited a comment 2026-05-28T13:13:29.1866667+00:00
Stuart 0 Reputation points
2 answers

"cerrar one drive" o "borrar y configurar one drive"

Estoy intentando reinstalar one drive en mi Mac pero cuando se abre la App automáticamente me salta una ventanilla que me dice "No pudimos encontrar la ubicación de la carpeta one drive" y las opciones son "CERRAR ONE DRIVE" o…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-05-25T13:20:56.5333333+00:00
Soledad Aguiar 0 Reputation points
answered 2026-05-25T14:35:52.1966667+00:00
Hector FC 34,730 Reputation points Independent Advisor
2 answers

How to install onedrive App on Mac OS 12.7.6

How to install onedrive App on Mac OS 12.7.6 app now appers unavailable

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-04-23T20:00:54.9366667+00:00
Simon James 0 Reputation points
commented 2026-04-25T14:18:00.9566667+00:00
Ivan B 124.7K Reputation points Independent Advisor
2 answers

Upload and download issues with a onedrive account

I have two Macs . One aim able to access my work onedrive and upload and download documents. the new Mac although I can access the one dire files if I open word doc for example it get a message that the credentials have expired and asks a sign in. I sign…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-04-03T12:06:04.5333333+00:00
Nicholas Paul 0 Reputation points
commented 2026-04-05T16:19:56.59+00:00
Katerina-N 9,305 Reputation points Microsoft External Staff Moderator