OneNote on iPad keeps crashing - SOLVED

Hello! My name is Joe, and I am an Independent Advisor as well as a long-time Microsoft user. I'm sorry that you are experiencing this issue, and I am hopeful that I will be able to help you find a satisfactory solution.

Just a thought - Could you try going into the iPad settings and remove any account associated with your Microsoft account? I am wondering if the OneNote app is automatically associating itself with whatever signed in account is present in Settings.

Perhaps uninstalling the OneNote app (and perhaps any other Microsoft apps) and removing the account from Settings will help to make things work properly once you re-add the account and reinstall the associated apps.

Please let me know if you need a little more clarifying information on this process.

Warm Regards,

Joe

To better assist you. I'll let other advisors or fellow Teams users share their input regarding this matter. They would be able to respond to this thread. Your patience will be highly appreciated.

Regards

Nik

Yes, those are the two settings I have used (in Swedish of course).

I couldn't find anything about Profiles and Device Mgmg under Settings / Genereal.

But it is my private iPad, no organization or MDM software involved, to my knowledge.

I have removed OneDrive app, changed the settings like your picture again. turned the ipad off and on.

Then I started OneNote, and nothing happens, except that the icon on a white background is there. Microsoft at the bottom of the screen.

Then I double-clicked, and saw that OneNote was there. Clicked on it, and then after a few seconds, it is back (it seems) the the old behaviour.

It just blinks and disappears immediately.

Still hasn't been asked to login.

Double-click, and close: after that it starts and immediately disappears (active). 

Installed Onedrive again: it seems ok (OneDrive, that is)

I clicked on one of the OneNote books in the OneDrive list: OneNote opens and closes immediately, as before.

Is there any more information I can collect to help solve this mystery?

.. / Jan

Hi Jan,

Could you please confirm that you have set the OneNote reset option as shown in below screenshot?

To further isolate the issue, could you please try uninstalling OneDrive app and try again. Before you uninstall OneDrive app, make sure that all files are synced on your OneDrive app to cloud.

Also, May I know if your iPad managed by your organisation? Or do you use any ”Mobile Device Management” (MDM) software?

About MDM: https://support.apple.com/en-sg/guide/mdm/mdmbf...

You could check MDM profile settings using these steps:

Go to Settings > General > Profiles & Device Management.

Disclaimer:

Note: Link shared in this conversation is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards

Nik

Now, I have closed all notebooks in desktop.

I have deleted  I could find all from Recycle bin. 

I have one open Notebook on desktop only.

Still same result when I uninstall/reinstall/delete/close/open OneNote app.

(Also when all notebooks were closed on the pc)

I think a major problem might be that I don't get a chance to login again, even after resetting OneNote in the settings, as you descibed in item 4 at the top,

Maybe that should be investigated and solved first?

I am not too keen yet on resetting my iPad via iTunes.

I am not sure the desktop computer has enough space to do that.

So I'd prefer to investigate further why the app has been so corrupt, so it even can't start without any open Notebooks at all.

Or is there no connection between iPad OneNote app and the OneNote for Windows 10 on the PC?

Which notebooks does the app on iPad try to open now , if any?

Is there no way to reset OneNote app completely, so it will start completely from the beginning, asking fpr login and where to look for notebooks? (Except for the item 4)

.. / Jan