Alors peut être une mise à jour du firmware, un changement de mémoire si c'est possible.
Et si cela peut t'aider...
Thank you for posting the question in Microsoft Community. As I understand, you are facing issues with the Mail app. I understand that it must be frustrating, but rest assured, we are here to help fix the issue and guide you in the right direction.
The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer
was not shut down cleanly, a Kernel Power Event 41 message is generated.
Method 1:
First, I would suggest you to follow these steps and run the System maintenance troubleshooter:
a. Press Windows key + W to search Settings.
b. Type “Troubleshoot” without quotes and click on Troubleshootingin the****results
displayed on the left side of the screen.
c. In the new window, click View all which is towards the left side of the screen.
d. In the list of options, click on System maintenance.
e. Click Next and follow the on-screen instructions.
Method 2:
Step A: Boot the computer in Safe modeand check if the issue persists. Follow
these steps to start the computer in safe mode.
a) Press the ‘Windows + C’ key on the keyboard.
b) Click on Settings, More PC settings and then General.
c) Scroll down to Advanced startup, click Restart now.
d) Click on Troubleshoot, Advanced options, Startup Settings.
e) Click Restart, select Enable Safe modeand then press Enter.
Note: Restart the computer to start in normal mode.
Step B:
If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and
click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then
click to clear the optionLoad startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check
box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’.In theTask Manager windowunder**startup tab,**right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
**Step 2: Enable half of the servicesa.**Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check
box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3: Determine whether the problem returnsIf the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list.
Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no
service causes this problem, go to step 4.
Step 4: Enable half of the Startup itemsIf no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returnsIf the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list.
Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the
service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6: Resolve the problemAfter you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem
item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and
click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option,
and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
Method 3:
If the issue is not resolved, I would suggest you to refer to the link and try to Refresh the computer:
How to restore, refresh, or reset your PC
If you are still facing the issue, please reply with more information and we will be glad to help you.
Thanks.
http://answers.microsoft.com/en-us/windows/forum/windows\_8-windows\_install/window-8-pro-crashing-due-to-kernel-power-event-41/2fe1c29a-13d5-4e1f-8ecb-0559ef95eb7e
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