I understand Outlook is still down, could someone update with a time frame for rectification?

Mark Austin 0 Reputation points
2026-11-13T03:42:34.5733333+00:00

Outlook still appears to be down, no Emails for many hours now?

Outlook | Windows | Classic Outlook for Windows | For business
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  1. AI answer

    2026-11-13T03:43:15.7533333+00:00

    As of November 13, 2026, Microsoft has not published a firm completion time for the current Outlook/Microsoft 365 email outage; business administrators should monitor Microsoft 365 admin center → Health → Service health for the latest restoration estimate and progress updates.^1^

    Check the current status

    1. Sign in to the Microsoft 365 admin center with an administrator account.
    2. Select Health → Service health.
    3. Under Active issues Microsoft is working on, open the Outlook, Exchange Online, or Microsoft 365 incident affecting your tenant.
    4. Review Status, User impact, Last updated, and All updates. If incident EX1550543 appears for your tenant, monitor that entry.

    Service Support and Helpdesk administrators can also view Service health. Microsoft posts investigation, mitigation, recovery, and confirmation-of-restoration messages in the incident details.^2^

    The November 12 outage was reported as affecting Outlook and Exchange Online mailbox access, with restoration occurring gradually.^3^

    If you cannot access the admin center, use Microsoft’s public Service status page referenced in the service-health documentation. Avoid reinstalling Outlook or rebuilding profiles while the relevant incident remains active; wait until Microsoft marks the service Service restored. If your tenant shows no active incident, an administrator can select Report an issue from the Service health page.

    References

    1. Outlook outage - Microsoft Q&A
    2. How to check Microsoft 365 service health
    3. Microsoft's Outlook email hit by new outage | TechCrunch
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Mark Austin 0 Reputation points
    2026-11-13T03:45:26.2633333+00:00

    Thank You, I shall patiently await rectification.

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  3. JeseminQH 1,210 Reputation points Independent Advisor
    2026-11-13T03:56:10.9066667+00:00

    Hi @Mark Austin

    I would like to share an update regarding the connectivity issue affecting multiple Microsoft 365 services.

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

    The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

    User's image

    If you have access to the Microsoft 365 Admin Center, you can review Microsoft's service health advisory and follow the latest updates directly through this incident link.

    If you're an end user without admin permissions, kindly reach out to your Microsoft 365 administrator and ask them to monitor this incident and keep you informed of any relevant updates.

    Please kindly note that this is a user-to-user support forum and as a fellow forum user, I’m unable to directly influence or expedite the resolution, nor can I provide a confirmed timeline for when everything will return to normal. However, please rest assured that the relevant teams are working to get this resolved as quickly as possible.

    I really appreciate your patience and understanding here. Hopefully, the issue will be fully resolved soon so that everything is back up and running smoothly for all of us.

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