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OneDrive Sync Issue Between Android Mobile and Laptop – Need Clarification

Hi Microsoft Support Team, I am facing an issue with OneDrive synchronization and would appreciate your help in understanding where I might be missing something. Here is what happened: I saved a file in a particular OneDrive folder using my laptop. I…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-29T07:32:44.19+00:00
Kunjan Vasavda 0 Reputation points
commented 2026-11-05T07:50:55.58+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
0 answers

OneDrive on Android won't sync

OneDrive on Android won't sync YES I have tried ALL things recommended.

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-11-04T20:06:40.1566667+00:00
John Doke 0 Reputation points
commented 2026-11-04T21:05:18.68+00:00
John Doke 0 Reputation points
1 answer

How to reset OneDrive PIN on Android device that no longer recognizes my thumpring?

OneDrive on my Android no longer recognizes my thumb print and I can't remember the PIN. What do I do?

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-22T18:43:25.7833333+00:00
David Bernath 0 Reputation points
answered 2026-10-22T18:44:25.94+00:00

AI answer

1 answer

How to transfer OneNote notes to different Android app.

I don't like having all of my content so tightly tied to OneDrive. I would much rather have it all stored on my Android phone. How can I do this? What android apps would it work with? Thanks.

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-16T16:32:56.4966667+00:00
Paul Busman 0 Reputation points
commented 2026-10-22T01:23:31.7933333+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator
2 answers

One Drive Files do not sync

My one drive files do not sync from my laptop to my android phone. They do sync to my Ipad though. Also my photos do sync to both devices. Tried all the normal fixes and nothing appears to work

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-19T13:07:01.6633333+00:00
Jim McKenzie 0 Reputation points
answered 2026-10-19T13:58:06.2666667+00:00
SD - IA 182.5K Reputation points Independent Advisor
1 answer

Onedrive File access denied

Hello Microsoft Support, My OneDrive files have become inaccessible after reinstalling the OneDrive Android app. The same issue occurs on the OneDrive website, including Incognito mode. My Microsoft account shows 25.2 GB of OneDrive storage usage, but I…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-10T13:47:55.7033333+00:00
Deepak Mahapatre 0 Reputation points
answered 2026-10-12T06:01:14.0466667+00:00
Francisco Montilla 31,820 Reputation points Independent Advisor
1 answer

file eliminati onedrive

salve sul mio onedrive era stato impostato il backup delle foto e dei video. non sapendo che eliminandoli li avrei persi anche dallo smartphone ho eliminato tutto da onedrive e dal cestino e poi ho visto che erano spariti anche dallo smartphone. c'è un…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-09-29T21:22:06.8566667+00:00
salvatore bruno 0 Reputation points
answered 2026-09-29T21:56:00.88+00:00
Brian Tillman 28,135 Reputation points Independent Advisor
7 answers One of the answers was accepted by the question author.

Where has the M365 Scanner gone again? August 2026.

August 2026 the new M365 Andriod app has removed most of the creative functions. Including the Scanner App. I use the scanner app as a core function of my business on site doing surveys, take photo's of the house and save all into one document to…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-08-20T06:46:25.1266667+00:00
Kevin Duncan 80 Reputation points
edited an answer 2026-09-28T11:09:34.5566667+00:00
Dori A Schmetterling 0 Reputation points
1 answer

Select All Photos is Non existent in OneDrive

I'm so frustrated that when I downloaded OneDrive to my mobile, it automatically uploaded and backed up all my photos, and now I want to delete them on the OneDrive web, but there's no Select All option for photos! It's so frustrating and time-consuming…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-09-24T17:17:20.67+00:00
Joyce 0 Reputation points
answered 2026-09-24T17:55:56.0633333+00:00
SD - IA 182.5K Reputation points Independent Advisor
1 answer

Microsoft 365

Microsoft 365 Solo Subscription - Monthly (Microsoft OneDrive)が継続利用となっているが、無料のOneDrive 5Gへ変更したい。

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-09-23T02:32:35.65+00:00
征二 相山 0 Reputation points
commented 2026-09-23T03:08:10.8166667+00:00
Jeronimo Fuerte 48,525 Reputation points Independent Advisor
1 answer

OneDrive on Samsung backing up all my photos for a second time. I have never used Samsung Gallery Sync

Why are the photos on my phone backing up to OneDrive FOR A SECOND TIME? I have used OneDrive Backup successfully for the 14 months I have had my phone. I have never used Samsung Gallery Sync. I noticed that the 14 photos I've added the past 3-days…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-09-10T16:40:59.0933333+00:00
ROBERT DRING 0 Reputation points
commented 2026-09-12T16:42:13.5466667+00:00
ROBERT DRING 0 Reputation points
2 answers

+Unable to access personal vault on android device

Have tried a number of things to remedy. Personal vault works fine on my pc and laptop but on android A54 phone it does not show any vault files. It only says "Tap to add files" and then shows various identity options to scan. I did scan a…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-08-13T14:40:11.6266667+00:00
Uzelmeister 0 Reputation points
commented 2026-08-25T06:32:39.0033333+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
3 answers

How to make a PDF with OneDrive from photos I already taken now that Lens is gone?

I used to use Microsoft Lens to make multiple page PDFs from photos of whiteboards. Lens had a nice "whiteboard" setting that would adjust white balance, remove noise etc. In a meeting, I'd take multiple photos of whiteboards, and then I'd make…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-01-15T02:51:51.94+00:00
Nathan Moore 35 Reputation points
answered 2026-08-17T18:00:04.31+00:00
jai bev 0 Reputation points
1 answer

He pagado para ampliar el almacenamiento y sigo con 5GB en onedrive

El dia 7 de Julio he pagado 69.90 soles para ampliar mi almacenamiento y sigo con 5GB de espacio en onedrive.

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-07-12T21:53:26.7166667+00:00
Carmen Cecilia Uribe Torres 0 Reputation points
answered 2026-07-12T22:41:31.7333333+00:00
Hector FC 35,085 Reputation points Independent Advisor
2 answers

i want to cancel my one drive subscription but i have forgotten the email that is linked because it was purchased through google play store

want to cancel one drive subscription but it was purchased on google play but i forgot the email thats linked

Microsoft 365 and Office | OneDrive | Other | Android
asked 2025-08-19T18:54:29.31+00:00
Siya Ndlovu 0 Reputation points
commented 2026-07-03T08:02:42.12+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

I can't access OneDrive secure vault on android

I can access it no problem from my laptop using google chrome. But on my android phone, using the one drive app I can't access it. App said I had to set it up again. I did that but now get an error saying "This Item can't be displayed Check your…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-04-24T03:21:33.6266667+00:00
Chris Swainson 41 Reputation points
answered 2026-07-01T20:10:21.85+00:00
Lester Izaac 0 Reputation points
1 answer

After syncing Samsung Gallery with Microsoft One Drive, my photos are out of order in several apps.

Today I synced my Samsung Gallery with One Drive. Afterwards, I noticed in certain apps that the photos are no longer sorted by date. I have super old photos mixed in with new ones. I'm having trouble finding photos that I want because they're organized…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-06-20T16:10:50.9+00:00
Tory Bayly 0 Reputation points
commented 2026-06-23T06:23:00.6+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
2 answers

Galaxy S25 Factory Reset - Missing Photos from 2025–2026 After Backup

Hello, I am looking for advice regarding a large number of missing photos after performing a factory reset on my Samsung Galaxy S25. A few days ago, I started experiencing occasional pop-up advertisements that would appear across different apps on my…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-06-03T01:56:10.6666667+00:00
Willie W 0 Reputation points
commented 2026-06-04T06:21:11.2033333+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
1 answer

Some albums missing while restoring/syncing photos from OneDrive to the new phone

Hi experts out there Enquiry: Logging in OneDrive in the new Samsung phone, OneDrive will automatically sync the photos & videos in OneDrive to my phone gallery right? 1st issue: photos & videos from OneDrive doesn't not sync properly to my new…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2025-07-30T06:39:10.8066667+00:00
utopia snow 5 Reputation points
commented 2026-05-29T07:18:34.91+00:00
Mskc51 0 Reputation points
1 answer

Is your Android OneDrive app wasting your data allowance?

I only recently noticed, but in March 2026 my OneDrive Android app started backing up photos and videos from my Pixel 6A that it was explicitly instructed NOT to back up. It started with files from my 0/DCIM/Camera folder being backed up to…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-05-12T00:01:22.3133333+00:00
Mark H 0 Reputation points
answered 2026-05-12T00:08:33.5933333+00:00

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