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4 answers

Compose message field intermittently loses focus and transfers keystrokes to Calendar Event

So over the past few weeks, I've noticed a strange issue in the online version of Teams. If I'm composing a message in Chat, the compose field will occasionally lose focus and whatever I'm typing is no longer appearing in the field. That's not the weird…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-04-30T14:35:42.3633333+00:00
Shaun Woolf 20 Reputation points
edited a comment 2026-11-06T13:09:38.9666667+00:00
Jason Butterworth 0 Reputation points
1 answer

SMS in Teams

I am not sure I'm missing it but the documentation doesn't seem to clearly state if the recipient of an SMS sent FROM Teams has to be in my tenant. Please advise

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-11-05T19:02:05.29+00:00
Sabine Harrison 0 Reputation points
edited an answer 2026-11-05T19:24:21.4266667+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

I can't listen to old voice notes, however old written chats are still available

Nothing happens when I click on the arrow to reload the voice message that is about a month old. I am using teams on the web only. No desktop app. How can I fix this, or keep it from happening in the future?

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-11-02T16:49:32.6+00:00
MM 20 Reputation points
accepted 2026-11-04T14:55:18.27+00:00
MM 20 Reputation points
2 answers

How to communicate via Teams message a person out of organisation

How do I send a message to person outside of my organisation within Teams ?

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-10-30T03:25:44.94+00:00
Katrina McDougall 20 Reputation points
commented 2026-11-02T00:37:31.8033333+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
1 answer

How to Migrate Microsoft Teams Groups/Channels with Complete Historical Chat and Conversation History Between Tenants?

We need to migrate Microsoft Teams data from one Microsoft 365 tenant to another using native Microsoft-supported tools/methods. The requirement includes: Teams/groups and channels Complete historical chat and conversation history Historical messages…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-10-07T10:43:52.27+00:00
Gowtham K 0 Reputation points
commented 2026-10-29T11:52:59.1933333+00:00
Sahil Kennedy 0 Reputation points
1 answer

Teams notifications are delayed

Teams notifications are sometimes delayed by several minutes. Messages appear immediately when I open Teams, but I don’t always receive the notification when the message arrives.

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-28T01:21:00.51+00:00
Zoe Hamilton 5 Reputation points
edited a comment 2026-10-27T04:02:25.0766667+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
1 answer

How to get Microsoft to fix my defect on Teams?

The iOS app is working as expected but the Windows app hides the status icon when you mute a person/group on Teams. I already raised the question here but Jade at Microsoft stopped replying, so how do I get Microsoft to fix this defect?

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-10-21T04:42:10.25+00:00
Stephen B 0 Reputation points
commented 2026-10-27T00:42:06.0166667+00:00
Stephen B 0 Reputation points
1 answer

Mute on Teams chat removes the Status icon

When muting a person in Microsoft Teams chat, the status icon disappears and is replaced by the muted symbol. The picture or initials is also removed. Can this be fixed so that the picture/initials stay and the status plus a mute icon is displayed?

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-02T03:01:22.6366667+00:00
Stephen 10 Reputation points
commented 2026-10-26T00:48:34.1633333+00:00
Stephen B 0 Reputation points
2 answers

I can't type anything on the chatbox using web version via safari

I was able to do a video call but I couldn't type anything on the chatbox. I can receive chat messages but I could not reply. I am using the Web version via Safari

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-10-20T13:51:31.6+00:00
Mayo 0 Reputation points
commented 2026-10-24T06:39:57.34+00:00
Daniel-Vo 7,980 Reputation points Microsoft External Staff Moderator
2 answers

No matter what I do, I cannot speak with external orgs on Teams. They can't even find me

This is really frustrating, I have enabled all settings for external collaboration but I cant even find the external orgs on Teams I keep getting hit with this message: We can't set up the conversation because your organizations are not set up to talk to…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-08-27T16:22:51.2333333+00:00
Basit Mohammad 0 Reputation points
commented 2026-10-22T20:43:47.6333333+00:00
Alexandru Rica 0 Reputation points
3 answers

How to remove mouse-over emoji from teams chat

The mouse-over emojis in Teams chat is an annoying feature that throttles productivity, and would like to know how I can get rid of those floating emojis when my mouse cursor goes over a chat

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-08-05T20:24:46.7366667+00:00
Shr_T3Msg_010 0 Reputation points
answered 2026-10-22T12:10:46.8666667+00:00
Anton Kasenkov 0 Reputation points
2 answers

Teams messages won't go through - desktop or online

A couple days ago, I realised my messages on teams weren't going through - I found logging out and logging back into teams resolved it - for a few minutes. I also found restarting by quitting teams resolved the issue for a while but then it would come…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-25T01:44:41.9933333+00:00
Nathan Alagappan 5 Reputation points
recommended 2026-10-14T06:55:49.9433333+00:00
Ruwim.B 7,325 Reputation points Volunteer Moderator
2 answers

Please add an option to keep Chat/Teams sections collapsed by default

In the new combined Chat + Channels view, I use sections to stay organized. However, every time I navigate away from Chat—or restart Teams—all sections automatically expand again. This results in a very long, difficult-to-navigate list that requires…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-01-13T17:25:08.0666667+00:00
Zubiran, Carlos 20 Reputation points
commented 2026-10-13T23:06:33.5133333+00:00
C Roach 0 Reputation points
1 answer

Chat application in the Teams

My Teams account ([Moderator note: Personally Identifiable Information removed]@hlas.co.th) does not show the Chat application in the Teams desktop client. Could you please verify whether Teams Chat is enabled in my assigned Teams Messaging Policy and…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-10-01T08:42:09.5666667+00:00
Suparada Pilajun 0 Reputation points
edited an answer 2026-10-01T09:08:39.5166667+00:00
Jayden-P 4,305 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I cannot manually sort chats in favorites section in teams

When I start to move \ re-arrange chats from different people under favourite section in Teams, they start to jump places and it is impossible to arrange chats in the order you want. There are two option to sort: "most recent" and…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-08-19T19:45:49.9666667+00:00
Andrii Povkh 20 Reputation points
commented 2026-09-24T20:17:39.94+00:00
Lin V 1,965 Reputation points Independent Advisor
2 answers

Billing G[Moderator note: Personally Identifiable Information removed]

Hi Microsoft, I have being changed to my business account of €179.04 order details below. I would like to cancel this order please. Can you assist with this request please.

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-24T15:18:03.8966667+00:00
Paul Scarff 0 Reputation points
answered 2026-09-24T15:28:01.61+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
1 answer

Restricting private chats and group conversations in Microsoft Teams

I’m looking for advice on managing Microsoft Teams usage within our organization. Some staff members are using Teams extensively for private discussions, including creating group chats and sharing GIFs, memes, and other non-work-related content. This has…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-21T15:04:31.1166667+00:00
Marianne 0 Reputation points
answered 2026-09-21T15:13:24.2566667+00:00
Levi Cornwell 500 Reputation points
1 answer

Teams messages are not showing after signing in on another device

I recently signed in to Microsoft Teams on another laptop, but some of my old chat messages are not showing up. I can see the recent conversations, but when I open some chats, the older messages are missing. I already tried signing out and signing in…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-19T05:06:52.2733333+00:00
Ryan Mowl 0 Reputation points
commented 2026-09-21T01:09:30.46+00:00
Kien 1,790 Reputation points Independent Advisor
3 answers

Contact names fail to add to chats

When I try to start a chat with some contacts, their names will not add to the 'TO' line. When I try to add them, their name appears in the suggested list with 'invite' beside it but I cannot add them to the 'TO' line. Any suggestions?

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-08T12:03:46.0733333+00:00
Ken 0 Reputation points
commented 2026-09-18T19:48:36.5133333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Teams Message Sync Issues

When using both Teams client on Windows and Teams app on iOS when I'm sending messages on Windows and on iOS they don't always sync when I'm sending on both devices. I'll have to back out of the message window on iOS then back into the chat in order to…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-09-12T04:46:48.41+00:00
Mark Bomya 0 Reputation points
edited a comment 2026-09-15T05:12:45.0933333+00:00
JeseminQH 1,130 Reputation points Independent Advisor