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2 answers

Unable to join Microsoft 365 Family

Getting error message when trying to join Microsoft 365 on my Mac with family sharing link supplied by the organiser. Get error message "Sorry something went wrong". and TraceId: uupSDyjvMEaUU/uz.23.148

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-09T01:40:21.42+00:00
Mal Edwards 0 Reputation points
commented 2026-11-05T11:42:33.92+00:00
Janine Greyvenstein 0 Reputation points
1 answer

refund on my Microsoft 2024 purchase

I purchased Office Home 2024 for my new macbook. I redeemed product key to initiate installation but was unable to install it on my Mac. This process has already taken hours of my day. Can I please get a refund for the Office Home 2024 as I am unable to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-26T09:16:40.61+00:00
Sumita Sheoran 0 Reputation points
answered 2026-10-26T09:59:56.43+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
4 answers

Office 2021 for Mac activation failure — purchased licence rejected

I own Office Home & Business 2021 for Mac, listed in my Microsoft account as added on December 22, 2021. Word and Excel version 16.114.1 (26102031) suddenly stopped allowing editing. The error says: “Your Office 2021 license is not supported with…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-23T11:55:33.1133333+00:00
Baines 5 Reputation points
edited a comment 2026-10-23T16:53:34.2933333+00:00
Darshan Kachare 0 Reputation points
2 answers

I cannot open Microsoft Office apps like Word, Excel, or PowerPoint on my mac.

I cannot open the aforementioned apps, it signs in under and old account, and even after uninstalling and reinstalling it will still log on with the old log in. I need to speak to someone, I do not have the brainwidth to look for anymore solutions…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-22T06:12:41.74+00:00
Jennifer Omori 0 Reputation points
answered 2026-10-22T06:46:27.27+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

365 STOPPED WORKING

I have a 365 subscription on my macbook pro and have been unable to use it for months now. the following appears on my screen: An unknown error has occurred. The error code is: 0x0

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-20T11:17:33.23+00:00
Chris Howell 0 Reputation points
answered 2026-10-20T11:51:10.3466667+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

licence renewed now nothing works

on my Mac, trying to save edits on excel document which worked days before 365 automatically renewed licence, now it tells me I have no licence.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-15T14:00:31.3533333+00:00
Roger sam 0 Reputation points
answered 2026-10-15T14:35:36.6933333+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

mein abo wird nicht übernommen

ich probiere meine Microsoft abo 365 was ich aktiv bezahle auf mein MacBook anzumelden aber es funktioniert nicht Fehlercode 1303 wird angezeigt. und wenn ich probiere ein neues zu kaufen steht da es geht nicht da sie schon ein abo haben.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-05T09:06:58.09+00:00
Asli Gözde 0 Reputation points
answered 2026-10-05T09:41:52.0366667+00:00
SD - IA 182.5K Reputation points Independent Advisor
1 answer

How to find a license key for Office 2021 installed back in 2022

I installed Microsoft Office 2021 Home and Business for MAC back in December 2022. I purchased it online and arrived with the box containing the license key details. I successfully installed it without a problem. However, I recently updated my MacOS to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-12-16T14:16:48.5966667+00:00
binesu 0 Reputation points
commented 2026-10-03T03:38:43.99+00:00
melyl 0 Reputation points
1 answer

Office 2021 for Mac Home & Business 2021 - can confirmation of download, recently restored mac, do not see product key in my MSFT acct

hello - today i had to restore my Mac book and prior to restoring, when i asked the guy helping me, he said all i needed to do was login to microsoft and then i could redownload. when i login to microsoft, there are no options for me to redownload. I…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-02T23:06:03.7766667+00:00
melyl 0 Reputation points
answered 2026-10-02T23:44:02.8+00:00
Ivan B 126.9K Reputation points Independent Advisor
1 answer

Account login errors when using Excel on Macbook Pro

Hello, After years of stable operation, Excel has become unreliable. I am using a Macbook Pro Sonoma 14. For unknown reasons I am logged out of my Microsoft365 account and cannot save Excel files. A web search shows that this is fairly common but…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-01T23:06:36.4766667+00:00
JP 0 Reputation points
edited an answer 2026-10-01T23:47:48.6066667+00:00
EmilyS726 277.8K Reputation points Independent Advisor
3 answers

Excel has just stopped allowing me to edit on a mac, has my subscription ended?

Excel has just stopped allowing me to edit on a mac, has my subscription ended? I can see my account, but it just says that the licence doesn't allow editing on a mac.I have been a mac user for 20 years, and the subscription has always been fine on this…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-23T09:39:30.03+00:00
Richard Mathias 0 Reputation points
answered 2026-09-29T01:42:53.7333333+00:00
Pham Tien 0 Reputation points
3 answers One of the answers was accepted by the question author.

Help with my Microsoft 365 (macOS)

My Microsoft 365 stopped working on two of my three desktop computers. One is just fine. How do I re-activate my subscription for the other two. Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-16T18:20:23.4+00:00
Nick Monroe 20 Reputation points
answered 2026-09-16T23:39:47.6733333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
2 answers

How to register my Office 2019 for Mac that I paid the life license

I bought Office Home & Business 2019 for Mac to use it permanently in my Macbook and it was working perfectly until Microsoft suddenly interfered my software version "ending support" which I don't need because Excel, Word and PowerPoint…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-15T17:35:54.5933333+00:00
Renan E. Morera 5 Reputation points
commented 2026-09-12T17:26:48.0833333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
1 answer

MS 365 Family subscription (renewed for the year in April) has disappeared from my account

Our MS Word does not work anymore om a Mac. Aree these related, how can this be resolved. We hve list the lst 3 days working time.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-11T16:29:21.42+00:00
David Baker 0 Reputation points
answered 2026-09-11T17:02:38.5066667+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

Microsoft upgrade through Apple

I am paying for Microsoft word through the Apple company. How can I upgrade my current account?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-07T02:21:08.7633333+00:00
Ted Louis Levy 0 Reputation points
commented 2026-09-10T08:38:05.42+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
1 answer

Have an active subscription but won't let me activate on MAC

Hello, I have entered the 9th circle of hell with your chatbots since 730AM today, or 4 hrs, and all im trying to do is connect my microsoft 365 on my MAC with my subscription. I used a product key that I purchased through Apple and it is saying that…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-24T16:27:14.03+00:00
Megan Gwatney 0 Reputation points
commented 2026-08-28T06:56:48.69+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
1 answer

I was charged full subscription instead of free month trial, please help

I was charged full transcription and paid 110$ !!! It said I will only be chargred after a month trial, I feel cheated and the worst thing is it's IMPOSSIBLE to do any meaningful support contact with either apple and microsoft. It's inconceivable they…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-22T08:49:58.0833333+00:00
Krzysiek Kowalski 0 Reputation points
answered 2026-08-22T09:28:01.1133333+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

On 19th I have subscribed for MS365 office business pro which is not compatible for MAC OS 12.7.6. Request for a compatible version

Yesterday have subscribed for a MS365 office - business pro installer. But installer that is received is not compatible to the existing MAC OS 12.7.6. Request if I can get a installer that is compatible to the given MAC version.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-20T00:21:17.4333333+00:00
Arun Saravanan 20 Reputation points
accepted 2026-08-20T02:04:42.03+00:00
Arun Saravanan 20 Reputation points
2 answers

Do I have two subscriptions to Microsoft 365

I may have two subscriptions to Microsoft 365, family edition. One is under the e-mail ******@gmail.com and the other ******@icloud.com. The first may be on auto renew. The second I just signed for up today. Can you check?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-12T19:08:15.9733333+00:00
Diane Glass 0 Reputation points
answered 2026-08-12T19:44:52.02+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
3 answers

How to change outdated email address on account?

My account is tied to an out of date email to which I have no more access. How may I get into that account? I'm on MacOS

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-08T22:42:29.18+00:00
Marcia MacRae 0 Reputation points
answered 2026-08-10T13:40:26.34+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator