915 questions
1 answer
Adult account incorrectly classified as a child account
I have never used Microsoft Family or the Family Safety app, and I have never been added to a family group as a child. There is no parent or guardian linked to this account, and this account is an admin and organizer. And i tried everything, including…
Windows for home | Windows 11 | Family and online safety
asked
2026-11-06T10:34:02.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rashid Almuhairi
0
Reputation points
answered
2026-11-06T10:34:45.9566667+00:00
AI answer
2 answers
i cant play multiplayer even though i have set the boxes to allow
i cant play multiplayer on minecraft or roblox and they both direct me to the xbox website and tell me to allow multiplayer but it is already set to allow
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-30T23:50:17.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 54%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jesse Coleman
0
Reputation points
commented
2026-11-06T10:07:36.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
2 answers
13 y.o. screen time will not report for Xbox games played on linked PC laptop
I have tried everything to get the screen time reporting and limits to work on my son's computer. Activity reporting is still enabled (he is 13 and could shut it off, but has not done so and is not allowed to do so by his parents). The device (the…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-31T19:24:54.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 0%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jennifer Flynn
0
Reputation points
commented
2026-11-05T10:04:40.0066667+00:00
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
2 answers
I can’t figure out how to find the family app setting so my child can play Minecraft with family and friend
Your software keeps sending me in circles I’ve spent HOurs trying and it is super frustrating. I have the family safety app. It says I need to go to the website but your instructions don’t line up with what is actually on the page. Your software ware is…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-11-03T05:39:43.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 23%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
larissa mchaney
0
Reputation points
commented
2026-11-04T12:33:59.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
parental control
how do i turn off time limits on my account so i doesnt restrict the time i can use the laptop
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-11-02T01:16:43.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 57.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
El Silversmith
0
Reputation points
answered
2026-11-02T02:59:54.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,550
Reputation points
Independent Advisor
2 answers
turn off parental controlls
hi my daughter accidently turned on parental controls so she cant use her laptop past 10pm how can i turn it off please thanks in advance
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-11-02T01:09:06.64+00:00
El Silversmith
0
Reputation points
answered
2026-11-02T02:11:47.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
182.5K
Reputation points
Independent Advisor
2 answers
Can and how do I change an XBOX account under my email address to that of my child who is now 18 years old? I do not want him to have access to my Microsoft information.
I evidently set up an XBOX account for my minor child a long time ago under my own Microsoft account. That was a disaster. He is now a Family Member and is <PII removed>. He would like access to that XBOX account. I do not want him to have access…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-01-31T23:16:57.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 81%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bethany Mock
15
Reputation points
commented
2026-10-31T03:02:35.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 43%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jim Joe
0
Reputation points
2 answers
Cannot change date of birth
I previously entered the wrong birth year (2026). I am unable to change my date of birth because the system classifies me as a child. Even when I log in as a parent using the code sent to my email, the date of birth still cannot be changed. Could…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-30T10:30:54.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Krisna Dwi Nurikhsani
0
Reputation points
commented
2026-10-30T11:14:52.8833333+00:00
monica acheampong
0
Reputation points
3 answers
Daughter bypassing family safety limits
I have just seen that my daughter has been up all night playing games. She was using Her device is only allowed from 4pm to 9pm. How has she done this? She was using the Wave Browser. She was also able to use AVG browser and Opera browser. I've now…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-06-09T06:01:48.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 47%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kayester
0
Reputation points
commented
2026-10-29T19:09:16.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Ekaksha Roy
0
Reputation points
2 answers
how do i remove child restrictions in place because wrong birthdate
i entered the wrong birthday on my account now i have child restrictions and cant change it. i need help immediately Moved from: Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2025-12-26T02:07:14.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 12%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arthur Montero
5
Reputation points
commented
2026-10-28T15:33:36.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 98%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
jacksen goss
0
Reputation points
1 answer
How can I lock a device that's managed under family with parental controls
I can't find anywhere to just lock a device, which is a bit crazy. It means I have to physically go and take the device from the child, and if I am not at home then it's just not possible. This feature seems a critical part of parental controls...
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-26T14:16:13.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Moore
5
Reputation points
commented
2026-10-27T09:53:45.46+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
1 answer
Stuck in family group with unknown organiser Abc-cannot leave and chrome blocked
Hello team, My Microsoft account is PII ******@gmail.com I am stuck in a Family Safety group where organizer shows as "Abc". I do not know this person Abc. I never added him. Because of this: My DOB is set to child and I cannot change it …
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-26T16:07:40.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Pradyun Dasgupta
0
Reputation points
edited the question
2026-10-26T16:24:24.63+00:00
CrazyKats
20,295
Reputation points
Volunteer Moderator
1 answer
How to recover child account after hacker changed the email?
How to recover child account after hacker changed the email?
Windows for home | Windows 11 | Family and online safety
915 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 44%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How to prevent downloading software on an HP Laptop
My teen daughter has a HP Laptop running Windows. I am the administrator of her laptop using my Microsoft account. I would like to prevent her from downloading software/programs onto it (we've talked about not downloading things but she is an impulsive…
Windows for home | Windows 11 | Family and online safety
915 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 73%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
I can’t sign in to my child account
I can’t sign in to my child account , and when it directs me to parental account it show me that “ something’s went wrong it’s not you it’s us “
Windows for home | Windows 11 | Family and online safety
915 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 27%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
1 answer
Xbox privacy settings locked for adult account — Minecraft Java chat disabled
My Microsoft account is registered as 18 or older and is not in a Microsoft family group. All Xbox privacy settings are greyed out, and the page says I don't have permission to edit them. This prevents me from using text chat in Minecraft Java Edition.…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-17T12:26:47.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
Zach_Goulou
0
Reputation points
commented
2026-10-21T10:01:55.0466667+00:00
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
1 answer
I cant change my Xbox account settings...
Hello, I cannot use chat in Minecraft Java Edition because it says “Chat is not allowed by account settings.” My Microsoft account birth date is correct, and I am not currently in a Microsoft Family group. However, all Xbox privacy settings are greyed…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-16T13:05:01.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Nino Linden
0
Reputation points
commented
2026-10-20T10:13:44.1866667+00:00
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
2 answers
how to change admin. I set my sons laptop up and i him administrator. i need to change it back to myself i have tried everything i can. je had another child interfer with his laptop turning security / famiylk safety off. so i think this has a lot t
how to change admin. I set my sons laptop up and i him administrator. i need to change it back to myself i have tried everything i can , he had another child interfere with his laptop turning security / family safety off. so i think this has a lot to…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-16T05:40:12.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 28.999999999999996%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tameka Roukens
0
Reputation points
answered
2026-10-16T06:34:10.04+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
1 answer
Family Safety - Not getting email requests for purchases!
Why doesn't this work? Just another buggy Microsoft thing or is there a known outage? I waited about an hour, got one email but Microsoft portal said the request had expired and to resend. I resent the request and have waited a few hours without getting…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-14T22:49:43.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Cory Trese
0
Reputation points
answered
2026-10-15T07:55:23.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
Can't remove myself from family safety account because my email is the child account and the organiser
The laptop was previously used by a teacher at my school, I was given the laptop second-hand, and it had been factory reset before I received it. When I try to download Google Chrome, I receive a message that says: "You'll need to ask to use this…
Windows for home | Windows 11 | Family and online safety
915 questions
asked
2026-10-13T08:08:01.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 56.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Koby Brown
0
Reputation points
answered
2026-10-13T09:08:44.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here
5,535
Reputation points
Independent Advisor