Opus 5.5 on Azure Won't Deploy

Question

Opus 5.5 on Azure Won't Deploy

Christian Andrade 20

We can’t create a Claude Opus 5.5 (Hosted on Azure) deployment on our Foundry resource. Every attempt ends in a Failed provisioning state with the code MarketplaceSubscriptionCannotBeCompleted, and the message asks us to request that the subscription be allowlisted. Claude Opus 4.8 and Claude Opus 5 deployments on the same resource work normally.

Any recommnedations? Thank you

Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-21T09:21:29.42+00:00

Hi @Christian Andrade Welcome to the Microsoft Q&A.

We are currently investigating the issue you reported. We will provide you with an update as soon as we have further information.

Thank you for your continued patience and understanding.
Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-21T10:38:00.7833333+00:00
Hello Christian Andrade,

Please follow the steps in the AI-recommended answer on this thread. They cover the eligibility checks and how to raise the allowlisting request.

In addition, please check these two points, which often resolve this issue:

Private Marketplace approval: If your organization uses Private Marketplace, ask your administrator to approve the Claude Opus 5.5 plan separately. Approval of Opus 4.8 or Opus 5 doesn't automatically cover the new model.

Avoid repeated retries: Please don't recreate the deployment repeatedly while this is being checked, because multiple attempts can lead to further Marketplace rejections.

If the issue persists after these checks, please raise an Azure support request (Service: Microsoft Foundry → Problem type: Model deployments) for a subscription allowlisting review. Include your subscription ID, region, and the correlation ID of a failed attempt.

Let us know if you need any further help.

If this helps, please click "Accept Answer" and "Upvote" so others with the same issue can find it.

Thank you!
Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-22T08:51:17.6766667+00:00

Hi @Christian Andrade Did you get any chance to review the above response. Do let me know if you have any further queries. If this helps, please click "Accept Answer" and "Upvote" so others with the same issue can find it.

Answer accepted by question author

0 additional answers

Your answer

Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-21T09:21:29.42+00:00

Hi @Christian Andrade Welcome to the Microsoft Q&A.

We are currently investigating the issue you reported. We will provide you with an update as soon as we have further information.

Thank you for your continued patience and understanding.
Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-21T10:38:00.7833333+00:00

Hello Christian Andrade,

Please follow the steps in the AI-recommended answer on this thread. They cover the eligibility checks and how to raise the allowlisting request.

In addition, please check these two points, which often resolve this issue:

Private Marketplace approval: If your organization uses Private Marketplace, ask your administrator to approve the Claude Opus 5.5 plan separately. Approval of Opus 4.8 or Opus 5 doesn't automatically cover the new model.

Avoid repeated retries: Please don't recreate the deployment repeatedly while this is being checked, because multiple attempts can lead to further Marketplace rejections.

If the issue persists after these checks, please raise an Azure support request (Service: Microsoft Foundry → Problem type: Model deployments) for a subscription allowlisting review. Include your subscription ID, region, and the correlation ID of a failed attempt.

Let us know if you need any further help.

If this helps, please click "Accept Answer" and "Upvote" so others with the same issue can find it.

Thank you!
Shaik Haaris 5 Reputation points Microsoft External Staff

2026-10-22T08:51:17.6766667+00:00

Hi @Christian Andrade Did you get any chance to review the above response. Do let me know if you have any further queries. If this helps, please click "Accept Answer" and "Upvote" so others with the same issue can find it.

Answer 1

Open an Azure support request for a subscription-specific Marketplace/HIT allowlisting review, because MarketplaceSubscriptionCannotBeCompleted with an explicit allowlisting message has no documented self-service allowlist operation. The matching Opus 5.5 case identifies Microsoft support review as the required escalation path.^1^

Submit the support request

In Azure portal → Help + support → Create a support request, select the affected subscription and use:

Service: Microsoft Foundry or Cognitive Services
Problem type: Deployment and setup / Model deployments
Summary: Claude Opus 5.5 MarketplaceSubscriptionCannotBeCompleted — subscription allowlisting requested
Ask support to:
- Review the subscription’s Marketplace purchase eligibility for the specific claude-opus-5-5 offer/SKU.
- Perform the requested HIT/allowlisting review.
- Confirm whether the offer is enabled for the subscription’s billing market.

Attach:

Full error text and MarketplaceSubscriptionCannotBeCompleted.
Subscription ID, tenant ID, Foundry resource name, resource group, and deployment region/scope.
Deployment name and model/version: Claude Opus 5.5, Hosted on Azure.
Failure timestamp in UTC.
The failed deployment’s operation/correlation ID from Azure portal → Monitor → Activity log.
Screenshot or exported JSON of the failed operation.
Note that Claude Opus 4.8 and Opus 5 deploy successfully on the same resource.

Do not repeatedly recreate the deployment while the review is pending. Azure Marketplace can reject model-subscription creation after repeated or simultaneous subscription attempts; Microsoft’s guidance for that condition is to contact support and include the subscription ID.^2^

Check eligibility before submitting

Opus 5.5 Hosted on Azure is documented as GA and supports Global Standard; Data Zone Standard (US) is also supported for this model.^3^ However, visibility and successful deployment of older Claude SKUs do not establish Marketplace eligibility for every newer SKU.

Record the results of these checks in the ticket:

The subscription has an active pay-as-you-go payment method.
Its billing country/region is supported by Anthropic.
It is not:
- A CSP subscription
- A credit-only sponsored subscription
- A student, free-trial, or startup credit-based subscription
- An Enterprise Account located in South Korea
Azure Marketplace purchases are permitted by the billing account and tenant.
If Private Marketplace is enabled, the Opus 5.5 offer/plan is approved.

These are documented Claude prerequisites.^4^ Marketplace validation can also fail when the offer is unavailable in the billing market, there is no valid payment instrument, EA Marketplace purchasing is disabled, Private Marketplace blocks the offer, or a private/preview offer has not allowlisted the subscription.^5^

If one of those checks fails, correct that condition instead of requesting allowlisting—for example, have the Marketplace administrator approve the plan or use an eligible subscription associated with a supported billing market. Marketplace purchase requirements and corresponding remedies are listed in the SaaS purchase troubleshooting table.^6^

If all checks pass, the explicit allowlisting message plus the fact that only Opus 5.5 fails makes the support review the appropriate next action; changing SDK parameters, permissions, or repeatedly retrying the same deployment is unlikely to resolve a subscription-level Marketplace entitlement decision.

References