my account got hacked

Question

my account got hacked

danny miller 0

hello Microsoft my account got hacked and the hacker changed my email from
my main email to his hacker email
can you please help me switch it back to my original email so i can get back into all my stuff
because all my devices and data ride on my main Microsoft account

i cant do anything on my pc properly or Microsoft-store or Xbox app
please swap it back and fix it please

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1 answer

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Answer 1

If the sign-in email was changed by the attacker, support cannot manually switch it back or change account details on the account’s behalf. The supported recovery path is:

Use the Microsoft hacked-account recovery process and the sign-in helper tool.
- Start with the hacked account recovery flow.
- Enter the original email address that was previously used on the account.
- Follow the recovery options shown.
- The tool may offer self-help steps or the chance to talk to an agent.
If access is regained, immediately secure the account.
- Change or reset the password.
- Check account settings such as connected accounts, forwarding, and automatic replies.
- Review recent activity at https:⁠//account.live.com/activity.
- Add updated security info such as an alternate email address and mobile phone number.
Before changing the password, run a full malware scan on the PC.
- Open Virus and threat protection.
- Select Scan options > Full scan > Scan now.
- This helps prevent the attacker from stealing the new password again.
If the account is blocked or locked, use the account unblock or sign-in helper flow.
- A temporarily blocked Outlook.com account is unblocked by resetting the password.
- If the Microsoft account is locked, sign in at https://account.microsoft.com and follow the unlock steps.
If the recovery flow does not work, use the support path offered there.
- The hacked-account tool can guide to the right self-help or offer the chance to talk to an agent.
- Support agents still cannot send password reset links or directly change account details for the account.

If two-step verification was enabled and recovery options were changed by the attacker, the recovery form may not be available, and direct restoration by support is not provided.