my account was hacked and the hacker instantly deleted my original Email, changed to his own along with the phone number

Anonymous
2025-05-21T14:59:50+00:00

I received a Microsoft authenticator notification on my phone so i went to check, apparently someone logged in and instantly he changed the emails and phone number and deleted my original email account so now i need help recovering it back.

Windows for home | Windows 11 | Security and privacy

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quietman7 MVP Alumni 19,830 Reputation points Volunteer Moderator
2025-05-21T16:55:54+00:00

The only way to recover a compromised (hacked) account is through the official Microsoft website by following the directions provided this support article.

The Microsoft Account Sign-in Helper Tool for hacked accounts is your best option but it can only be used if multifactor authentication was not turned on as explained in the Help with the Microsoft account recovery form support article. You will need to provide enough information to convince them and verify that it is your account. If you have two-step verification turned on, you cannot use the recovery form
 
Your Microsoft account is linked to other devices (computer, mobile phone) and accounts (products or services) such as Xbox, Office apps, Outlook, Minecraft, Zaeem where you used your Microsoft accounte.
 
In most cases, once a hacker changes pertinent information such as the account security verification info (primary email, mobile phone number), the recovery info (alternate email, mobile phone number), security questions, the address that identified the account and password, no one from Microsoft can help recover the account for you if the above method does not work. 
 
Microsoft policy explicitly states in their Contacting support for a Microsoft Account, Account recovery unsuccessful and Help with the Microsoft account recovery form support articles.

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To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.

Microsoft also includes this disclaimer on some other support articles.

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Along with using strong passwords, encryption, security contact information and other technology to keep your content safe and secure, we have strict policies on how our advocates can help you with your account. Only you can reset your password and make security changes to your account.

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  1. John Jefferson Doyon 89,910 Reputation points Independent Advisor
    2025-05-21T15:47:16+00:00

    Hi, I'm John! I will help you with this.

    The Community is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

    Please know that if a Microsoft account is hacked and the email address is changed, the account is essentially lost and cannot be recovered.

    You may need to contact Microsoft Support via live chat and request an escalation. They may be able to help transfer your data, game progress, and purchases to another personal Microsoft account you have access to.

    Use another personal Microsoft account you currently have access to or one you can create:

    Here is the link: https://support.microsoft.com/home/contact

    > Type this keyword and press Enter: Contact Support.

    > At the bottom, click "Sign in to contact support" and sign in with your personal Microsoft account you currently have access, or click "Contact Support" if you're already signed in.

    > In Product and services, select "Windows".

    > In Category, select "Technical support."

    > Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    Feel free to reach out again if you have any further questions or concerns.

    Click "Reply" below to let me know.

    Regards,

    John J.D.

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