My personal account is showing under my former employer

BD SOMI 0 Reputation points
2026-10-06T02:44:46.0833333+00:00

My personal account is showing as an account under my former employer

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

2 answers

Sort by: Newest
Most helpful Newest Oldest
  1. SD - IA 180.4K Reputation points Independent Advisor
    2026-10-06T03:37:21.9533333+00:00

    Hi,

    I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

    To ensure we are on the same page, can you please attach a screenshot of the issue?

    To attach a screenshot, see below:

     

    • Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
    • The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

     

    Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

     

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-10-06T02:44:57.21+00:00

    If the former employer account is still connected on the device, remove it from Windows first:

    1. Open Settings > Accounts > Access work or school.
    2. Check whether the former employer account is still listed.
    3. If it is listed, select it and choose Disconnect.
    4. Restart the device.

    If the organization still appears in Microsoft account or sign-in flows, there is also a tenant-level option:

    1. Sign in to https://portal.azure.com.
    2. Open Manage Entra ID.
    3. Select Manage tenants.
    4. If the former organization is listed, select it and choose Leave.

    If access to work-account pages fails because the old work account no longer exists, the documented guidance is to contact the administrator of the former organization. If that organization deletes the old work or school account, the accounts are automatically unlinked.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.