Word does not save to my desktop

I have restarted 10 times

I have restarted 10 times and the problem persists. How can I speak to a human, I have logged 5 calls and noone has called me

Please confirm which version of macOS you are currently using and whether Excel or another Microsoft 365 application can open an existing file, make a change, and save that change normally.

Version 16.113.2 (26092012).

Excel and now I discover Power Point is not saving either, this is a nightmare

Excel and now I discover Power Point is not saving either, this is a nightmare

Thank you, that is important information. Please confirm your macOS version by clicking the Apple menu > About This Mac. The number you provided, 16.113.2, is the Microsoft Office version, not the macOS version.

Also, please open Word and go to Word > About Microsoft Word and confirm whether it shows that Microsoft 365 is activated, and then sign in at:

https://account.microsoft.com/services

Please confirm whether your Microsoft 365 subscription is shown there as active. Microsoft has documented an issue on Mac where Office applications can enter a reduced-functionality state in which documents can be opened but changes cannot be saved. The macOS version and activation status will help determine whether that is what is happening here.

Excel works and now I discover Power Point is not saving either, this is a nightmare

MacOS Tahoe 26.7.1

Can you please assist me

Please follow the steps in this link to fully uninstall the programs:
https://support.microsoft.com/office/lifecycle/officeinstall/uninstall-office-for-mac

After that, follow the steps in this link to remove the license files:
https://support.microsoft.com/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

And finally, reinstall it as mentioned here:
https://support.microsoft.com/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac

This didn't work it is so frustrating, same error comes and won't save the document

It didn't help to uninstall and reinstall, it is so frustrating, what is the next step

Have you activated the software after this process?? Please log in here and share a screenshot of what you see using the same Microsoft account that you use to log in to the Microsoft 365 apps

account.microsoft.com/services

Screenshot 2026-09-26 at 13.19.23.png

HERE YOU GO

I keep getting this when i have made changes and want to quit a document

Thank you for the screenshot. It confirms that your Microsoft 365 Family subscription is active, so this does not appear to be an expired-subscription or licensing problem. Also, version 16.113.2 (26092012) is the current Office for Mac release from September 22, 2026.

As the next step, please open System Settings > Privacy & Security > Files and Folders and confirm that Microsoft Word and PowerPoint are allowed access to Desktop, Documents, and any other listed folders. Also check Privacy & Security > Full Disk Access and temporarily enable Word and PowerPoint there, then completely quit both applications and reopen them.

In files and folders there is no Word or Powerpoint, only Outlook and Excel. When I click on Excel, it says Desktop only. Outlook oly says Full disk access. No other office apps listed here, is this the problem?

Since Word and PowerPoint cannot save changes while Excel can, I would test their macOS permissions next. Go to System Settings > Privacy & Security > Full Disk Access, click the + button, then add Microsoft Word and Microsoft PowerPoint from the Applications folder and enable both. Completely quit Word and PowerPoint, reopen them, create a test document, save it, make another change, and press Command + S.

It is still giving me the same error

You do not need to add Excel or Outlook back under Full Disk Access. Since adding Word and PowerPoint there did not change the problem, please leave those settings alone for now.

The next useful test is to temporarily install the previous Word version rather than reinstalling the same current version again.

First open Word > Help > Check for Updates and temporarily turn off Automatically keep Microsoft Apps up to date. Then quit all Office applications. In Finder > Applications, move Microsoft Word to the Bin. This does not delete your Word documents.

Then install Microsoft Word 16.112.4 using Microsoft’s previous-version installer:

https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Word_16.112.26090911_Updater.pkg

Once installed, open Word, create a simple test document, save it, type another sentence, press Command+S, close it, and tell me whether Word now closes without asking you to save again.

Please do only the Word test for now. If 16.112.4 works, that gives us a much clearer indication that the current Office build is involved, and you can then address PowerPoint the same way. If it still fails, the fact that your emoji picker has also stopped working would make me investigate the macOS user profile itself rather than continuing to reinstall Office.

The problem remains