This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
What reason are import failures on Viva Engage occuring with Failure Reason: "Unclassified" and how can this be resoved?
A module within Microsoft Viva that serves as an enterprise social networking platform. It fosters community building, open dialogue, and knowledge sharing across an organization.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
So far no solution, however the case is being escalated to MS Engineering for more effort.
Until solved, there is a workaround by using Entra to upload users via the bulk operations option shown below:
Same here, I imported the CSV files downloaded from Entra id and it all worked fine.
I have done 3 x CSV imports this morning (using the same CSVs that didn't work 2 weeks ago and they all worked so I am guessing they have fixed the issue
Thanks Nick! This is great, very helpful!
Also, if I had questions about this, without gumming up the post, how can I reach you? I checked profile here but no contact info :(