Viva Engage - Import users with CSV fails with Failure Reason: Unclassified

Anonymous
2025-02-02T23:39:32+00:00

What reason are import failures on Viva Engage occuring with Failure Reason: "Unclassified" and how can this be resoved?

Microsoft 365 and Office | Microsoft Viva | Viva Engage

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Anonymous
2025-02-05T10:12:34+00:00

So far no solution, however the case is being escalated to MS Engineering for more effort.

Until solved, there is a workaround by using Entra to upload users via the bulk operations option shown below:

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  1. Anonymous
    2025-02-26T13:47:15+00:00

    It appears that way. My contact advised there was an approval awaiting confirmation before getting fix pushed. As of this AM, I've begun using the Bulk Operation method in Entra Admin Center as a workaround. Would suggest others having issues do the same/reach out to M365 Admins locally to complete import request to said groupid's.

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  2. Anonymous
    2025-02-26T13:38:33+00:00

    Still a problem for me as of today Feb 26. Maybe they didn't release said fix yet.

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  3. Anonymous
    2025-02-24T16:06:47+00:00

    Ooh thank you for the update! Please keep us posted on when this is fixed and I will test it

    Thanks again

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  4. Anonymous
    2025-02-10T21:03:43+00:00

    I am also having this issue. bulk import using the following methods failed (email addresses in csv files listed as Unclassified):

    • Standard Edge browser instance
    • InPrivate Edge browser instance
    • Standard Chrome browser instance
    • Incognito Chrome browser instance

    All 262 attempted members, each in a newly exported csv file for the above attempts failed to import.

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