One drive showing 5GB instead of 1TB after purchasing 365 Family

it works! many thanks!

you have to turn off renewal, wait for a while (like 10 min) and turn it on back

Does anybody on this thread have a suggestion as to how to diddle the automatic renewal setting for a Microsoft 365 Family account that was purchased through Amazon? I have the same 5 GB/1 TB issue.

There is a "Cancel Subscription" option on the Amazon Subscriptions page, but that's a little scary and I don't know that it will reset the storage allowance over at Microsoft.

Hi，ErmisAngel

Welcome to Microsoft Community.

I understand that your OneDrive storage is showing incorrect storage space in PC and mobile phones.

Since you've tried many steps on your PC and the storage space remains unchanged, I'm wondering if you've tried sign out your account and logging back in on your mobile device, or uninstalling the software and reinstalling it?

You can try the following actions to troubleshoot network problems:

(1) Use a stable network, e.g., home network, personal hotspot. If you have turned on a web proxy, please turn it off.

(2) Reset proxy server settings

Tap windows+R, type inetcpl.cpl, open Internet Options, click Connections, tap LAN Settings, check whether the Proxy Server column is ticked, if it is, please uncheck it and tap OK, restart your computer after applying it to see if it can solve the problem.

(3) Change DNS

1)Tap windows+R, type ncpa.cpl

2. Click the name of the network you are now connected to, open the Network Status window, click Properties, and double-click Internet Protocol version 4 (TCP/IPv4) in the Network Properties window.
3. Manually set the DNS servers to "4.2.2.1" and "4.2.2.2" and restart the computer to see if the problem can be solved.

Can you please try to create a new local administrator account in PC:

You can create a local administrator account and try to use Microsoft 365 in this account to see if the problem still exists. 

Manage User Accounts in Windows - Microsoft Support

If the problem persists, then I recommend that you follow the steps below and contact the dedicated support team:

1. Visit this website: https://support.microsoft.com/en-us/home/contact
2. Type in your problems in the search box there. For instance, Subscription, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Thank you for your understanding and patience. I hope your problem is solved successfully. 

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist