Can't change country when add a new payment method for my subscription

Anonymous
2023-04-07T13:58:29+00:00

Hello, I moved from Jordan to Denmark last October, 2022. I want to link the recurrent payment for my Office 365 subscription to the new Danish bank account, but when I try to add a new card and try to edit the address, the option to choose a country appears greyed out. I tried to upload an image to exemplify better. The text in the image is in Spanish since I am Mexican and created the account long ago when I was in Mexico. So what can I do to change the country? Thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2023-04-07T14:36:53+00:00

Hi Adrián L,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Please understand that when you have an active Microsoft 365 subscription from another country/region, you will not be able to change your country/region.

You need to wait till the subscription is expired or cancelled before you will ne able to make regional changes and purchase a subscription from your current location. This is due to the regional restriction on Microsoft 365 subscriptions.

Hope this helps!

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  1. Anonymous
    2024-03-04T00:12:07+00:00

    For a global company, this is completely stupid !

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    20+ people found this answer helpful.
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  2. Anonymous
    2024-02-09T16:41:55+00:00

    Will I lose my data on One Drive, if I create new subscription in new region?

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  3. Anonymous
    2024-05-05T14:32:41+00:00

    It's insane that we can't pay using a new card when we move to a different country. get your act together Microsoft!

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    8 people found this answer helpful.
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  4. Anonymous
    2024-05-01T11:18:18+00:00

    I agree, Peter. I am traveling on business and now my account is locked to another country. Totally backwards.

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