Outlook for Mac keeps asking for password on exchange.

Anonymous
2011-10-25T23:41:47+00:00

Using outlook for Mac 2011 on exchange.  Several note that they are constantly being asked formtheir password when it is stored in keychain.  Outlook will not except the password, even though it is correct.  Web mail is fine and virtual machine in windows with outlook 2010 is fine.  Office is updated to latest version.  I have been getting complaints at an average of 2 new a day.  Help please!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2011-10-27T20:03:27+00:00

The suggestion by Vladimir was about certificates.

I’ve seen this problem numerous times with corrupted Keychain entries.

Outlook stores the password in the Keychain. Launch the /Applications/Utilities/Keychain Access and look for the corresponding entry.

The easiest from there is to delete it (which will allow Outlook to recreate a clean new one next time).

You can also run the Keychain First Aid command from within the application to try and correct any other issue your keychain might have.

Corentin

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  1. Anonymous
    2018-03-24T06:27:32+00:00

    In the past few weeks the MS support team (finally) has been busy with this issue. 

    I am not sure hey cured the bug, but since then it did nod occur again.

    Keep fingers crossed.

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  2. Anonymous
    2018-03-24T02:15:19+00:00

    Ok, thus far it works, but what if I what my folders to sync?

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  3. Anonymous
    2018-03-24T01:54:01+00:00

    Where do you put the ""? In the account in outlook? does this work with Gmail accounts. Do you put it keychain?

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  4. Anonymous
    2017-10-24T16:30:47+00:00

    Yes, this is basically how I resolved my problem with an Exchange account that would not accept a new password without multiple attempts. I deleted the account and re-created it and the problem has been gone for a while now. 

    Thanks for the response. 

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