Outlook for Mac keeps asking for password on exchange.

Anonymous
2011-10-25T23:41:47+00:00

Using outlook for Mac 2011 on exchange.  Several note that they are constantly being asked formtheir password when it is stored in keychain.  Outlook will not except the password, even though it is correct.  Web mail is fine and virtual machine in windows with outlook 2010 is fine.  Office is updated to latest version.  I have been getting complaints at an average of 2 new a day.  Help please!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2011-10-27T20:03:27+00:00

The suggestion by Vladimir was about certificates.

I’ve seen this problem numerous times with corrupted Keychain entries.

Outlook stores the password in the Keychain. Launch the /Applications/Utilities/Keychain Access and look for the corresponding entry.

The easiest from there is to delete it (which will allow Outlook to recreate a clean new one next time).

You can also run the Keychain First Aid command from within the application to try and correct any other issue your keychain might have.

Corentin

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  1. Anonymous
    2017-10-24T12:56:41+00:00

    Like you, this bug keeps happening randomly. For example, yesterday it happened again with my Me/iCloud email. It started asking for the password again and again. I'm using Outlook for Mac version 15.38.

    This is what I did this time:

    1. Removed the iCloud account from Outlook: Outlook>Preferences>Account>Clicked delete selected account for the iCloud account. This removed the account entirely from my Outlook. This took a few minutes to complete since I have thousands of emails in this account.
    2. Once the account was removed completely (previous step)I added the iCloud account again in Outlook via: Outlook>Preferences>Account>Clicked the plus sign. Since I have the two-factor authentication on I had to go to the Apple ID website(appleid.apple.com) to generate a password for an specific application, in this case Outlook for Mac. Once I got the password from the generation system in Apple ID, I entered it in the password for my iCloud account in Outlook as part of the process of re-entering the iCloud email account.  After this, it stopped asking for the password...for the time being.

    I'm pretty sure it will happen again since this looks like a repeated bug that happens from time to time.

    Hope this helps someone trying to solve this.

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  2. Anonymous
    2017-10-24T00:59:18+00:00

    I'm not sure I understand exactly what the problem is.

    You might want to provide more details (and maybe even re-post as a separate thread).

    What's the problem for you? You have to re-enter the password again and again?

    Have you tried any of the tips provided in the thread?? (like deleting the corresponding keychain entry).

    Microsoft doesn't provide free over-the-phone support for Office and this is a forum where most of us are simple users like yourself.

    Corentin

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  3. Anonymous
    2017-10-23T21:34:02+00:00

    I can not my mac book and I phone to accept passwords why can't get some one to talk me on at msn support I'm not happy

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