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Yesterday, I turned on my computer and it directly took me to Windows Recovery Environment which means that Windows 11 didn't load normally. I turned off the computer and tried to restart but came to the same place, Win RE. Then I moved forward with the options I had. Options were: Use a Device, Troubleshoot, and Turn off your PC. I clicked on Use a device and it gave me only one option which was EFI USB Device. I clicked on it and it gave me an error after a few seconds of some process going in the background: The selected boot device failed. Press <Enter> to Continue. Then, I press enter and come back to the same WinRE place where it started.
Then I choose the Troubleshoot option and I get 6 more options: Startup repair, Command Prompt, Uninstall Updates, UEFI Firmware Settings, System Restore, and System Image Recovery. I click on Startup Repair, and it asks me for some Bitlocker key. I go to the website shown on screen and find the recovery key and enter it and continue. Then startup repair starts and then gives me an error that it couldn't repair the pc and go back to the advanced options. I know that this problem isn't because of an update because the last update I made was Preview Build 22631.2262 on August 24th, and it made no sense to uninstall the update because it had some great fixes to some problems. I couldn't do anything with system restore or system image recovery because I had nothing for that. I know nothing related to CMD in WinRE, but I did notice one thing that the path showing started with "X:" drive rather than "C:" drive. It is strange because I have not created any kind of X: in my laptop with the partition stuff. And there is nothing I could do with UEFI because this a brand-new laptop (5 months old) and I have never touched the UEFI stuff. I did try to do some system diagnostics, but everything was good to go and no errors.
This problem cannot allow me to boot normally into Windows 11 and it doesn't let me use my computer. This really is a high priority issue that I have got for the first time in the lifetime of using Windows OSs. There are no logs or kind of data that I can attach since I am using another laptop for submitting this question or feedback.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Let's try rebuilding the EFI boot partition. Run these commands:
(For more information and screenshots, see How to Rebuild the EFI Boot Partition, BCD and Boot Files)
Please share the screenshots of the above commands.
FYI: My last post has been edited. Two more commands have been added.
To boot into Safe mode. try this:
Src: Start your PC in safe mode in Windows - Microsoft Support: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
On the Choose an option screen, select Troubleshoot> Advanced options> Startup Settings> Restart.
Hi Shivam,
Please try a System Restore rollback. Or try booting into Safe mode.
Startup Repair writes the diagnostic information into a file named srttrail.txt. Inspect the file's contents "c:\windows\system32\logfiles\srt\srttrail.txt". You can launch Notepad via the WinRE command Prompt and open that file.
(By the way, the X:\ drive letter is normal. It's the drive-letter used by WinRE.)
Hello Ramesh!
Thank you for the reply. I tried to do the System Restore but I got an error: To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore." The problem with this is when the BIOS starts and its work is done, the Windows directly takes me to WinRE.
To the safe mode boot. For some reason, I cannot do that as well. I cannot boot into safe mode at all. I used CMD in WinRE and did the "bcdedit /set {default} safeboot minimal" and it gave me this error: "An error occurred while attempting to reference the specified entry. The system cannot find the file specified." I further investigated it, and did sfc scan and dism.exe commands but nothing worked.
About the startup repair, I coulnd't find the path you gave in the cmd directory. There is no directory called Srt inside LogFiles. Inside LogFiles, I have the following directories: CloudFiles, Firewall, HTTPERR, MemDiag, SAM, Scm, setupcln, SQM, Windows Portable Devices, and WMI.
Is there any other way to get through this problem maybe?
Best,
Shivam
Hi Shivam,
Please try a System Restore rollback. Or try booting into Safe mode.
Startup Repair writes the diagnostic information into a file named srttrail.txt. Inspect the file's contents "c:\windows\system32\logfiles\srt\srttrail.txt". You can launch Notepad via the WinRE command Prompt and open that file.
(By the way, the X:\ drive letter is normal. It's the drive-letter used by WinRE.)
