BitLocker ID TraceID error

Anonymous
2023-12-18T10:13:16+00:00

Hello,

Recently my laptop was shut off unexpectedly and upon opening it, it requested that I provide my BitLocker Recovery ID. In any other day, that would have been an easy thing, as I can access that through my Microsoft Account. However, when I tried to log in and access the key this time, I came across an error message "TraceID: 1THwknOTREqs3QGM.21.67 Something happened. Wait a bit, then try again. If this issue persists, contact us." . The issue persists and the only thing varying is the traceID code. The error however remains the same. Is there any way you can help me?

Many thanks,

Jim

Windows for home | Windows 11 | Recovery and backup

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  1. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T12:18:14+00:00

    No worries..

    Did you clear the Recycle bin as well?

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  2. Anonymous
    2023-12-18T12:16:52+00:00

    No, my account was the only one. I have both my personal email addresses linked to the same account as well, so when I use the other email address to log in, I would be logged to this account and not a separate one.

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  3. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T12:09:31+00:00

    Thanks Jim.

    Something else is wrong in that case.

    In the Laptop you are having issues with, was any other Microsoft Account configured?

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  4. Anonymous
    2023-12-18T12:08:34+00:00

    Hello Sumit,

    Issue persists unfortunately with a code: TraceID: IQ1OiSPn5EeVZwZ6.5.75

    Please advise.

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  5. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T11:04:39+00:00

    Thank you. Please wait for half an hour - the keys should populate.

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