BitLocker ID TraceID error

Anonymous
2023-12-18T10:13:16+00:00

Hello,

Recently my laptop was shut off unexpectedly and upon opening it, it requested that I provide my BitLocker Recovery ID. In any other day, that would have been an easy thing, as I can access that through my Microsoft Account. However, when I tried to log in and access the key this time, I came across an error message "TraceID: 1THwknOTREqs3QGM.21.67 Something happened. Wait a bit, then try again. If this issue persists, contact us." . The issue persists and the only thing varying is the traceID code. The error however remains the same. Is there any way you can help me?

Many thanks,

Jim

Windows for home | Windows 11 | Recovery and backup

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  1. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T12:19:46+00:00

    In that case Microsoft Support will help you.

    Please get in touch with Microsoft Support for further help.

    Please type the "Get Help" app in Windows Search and open it.

    Type the "Chat with an agent" option and press Enter.

    Please click on the "Contact support" button at the bottom.

    Select the Product and Category for support according to your requirement.

    The available support methods will be shown to you.

    Please ensure to contact using business hours(Monday to Friday, 9 AM to 5 PM Local time) for maximum available support options, including Chat support. You can also select Call Me back option and input your Phone number.

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  2. Anonymous
    2023-12-18T11:04:03+00:00

    Hi Sumit,

    I did free up quite a lot of space in my OneDrive and tried to access the code again. This time the error is the following:

    TraceID: CIEsQNZbhkq7mIHb.16.91

    Is there anything else we can do?

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  3. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T11:00:30+00:00

    Thanks Jim. Yes, free up the Storage by 10 percent, and the keys should hopefully appear in a while.

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  4. Anonymous
    2023-12-18T10:55:17+00:00

    Hello Sumit,

    Thank you for getting back to me. My OneDrive Storage is actually 100% fully used. Should i try to empty it and give this another go?

    Many thanks,

    Jim

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  5. SD - IA 180.4K Reputation points Independent Advisor
    2023-12-18T10:47:30+00:00

    Hi Jim,

    I'm Sumit, here to answer your query at the Microsoft Community.

    This is a common problem, usually encountered when your Microsoft Account Storage is full.

    What does the following page report about the Storage?

    https://onedrive.live.com/?sw=bypass&v=mana...

    Hope that helps, and rely on us for any further inquiries. All the best.

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