Blue screen error - issue with rtux64w10

Anonymous
2024-11-15T11:50:27+00:00

My laptop (ASUS Rog Zephyrus G14/AMD Ryzen 9 7940HS w/ Radeon 780M Graphics) restarts randomly when I am connected to internet through my Ethernet/USB-C connector adapter (HAMA 00200322), a blue screen error appears and says rtux64w10 is at fault. I can't find the right pilot I need to reinstall in the Device Manager. Can someone help me, please?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-20T11:54:23+00:00

    I have currently the same problem after installing the update...ASUS Zenbook. After now restarting, reinstalling with and without data, cleansing and finding this...I am really pissed.

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  2. Anonymous
    2024-12-17T22:22:48+00:00

    I have the same problem and the only solution so far was to use the wushowhide.diagcab to block the update 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667), an update so bad that it is murdering computers all over the World.

    Microsoft seems to be fine with the damage they are doing.

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  3. David-M 128.7K Reputation points Independent Advisor
    2024-11-21T12:14:52+00:00

    Sorry for the delay in reply. I've been offline.

    Thanks for the screenshot.

    Try using the adapter with the three drivers highlighted in the image below, one at a time, and see if the system will work stably with any of them.

    Select the driver from the list and click "Next".

    If the controller does not work with any of these drivers, try the next one. If none work, change to the "Contrôleur Ethernet Realtek(R) USB" again.

    Let me know the result. Click on the "Reply" button below my reply.

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  4. Anonymous
    2024-11-21T08:55:00+00:00

    Hi,

    Thanks for your help! Here is the screenshot :

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  5. David-M 128.7K Reputation points Independent Advisor
    2024-11-20T17:09:21+00:00

    Sorry for the delay in reply. I've been offline.

    The latest minidumps also only mention the USB Ethernet adapter driver as the cause of the crash.

    Please do the following:

    1. Press "Windows+X" and select "Device Manager";
    2. Expand the "Network Adapters" category;
    3. Right-click on the adapter "Realtek USB GbE Family Controller" and select the "Update Driver" option;
    4. Click on "Browse my computer for drivers";
    5. Select "Let me pick from a list of available drivers" on my computer".

    Share a screenshot of the list provided.

    I await your reply. Click on the "Reply" button below my reply.

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