Blue screen error - issue with rtux64w10

Anonymous
2024-11-15T11:50:27+00:00

My laptop (ASUS Rog Zephyrus G14/AMD Ryzen 9 7940HS w/ Radeon 780M Graphics) restarts randomly when I am connected to internet through my Ethernet/USB-C connector adapter (HAMA 00200322), a blue screen error appears and says rtux64w10 is at fault. I can't find the right pilot I need to reinstall in the Device Manager. Can someone help me, please?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-11-20T16:06:48+00:00

    I have finally managed to copy the minidump file, here it is : Minidumps.zip

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  2. Anonymous
    2024-11-20T15:25:09+00:00

    Hi,

    I was about to write to you that thanks to you the problem seemed to be solved but this afternoon, the computer has crashed twice with this blue screen error again.

    I am unable to copy the minidump file but it said : "access denied"

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  3. Anonymous
    2024-11-18T14:09:12+00:00

    I am not quite sure about the second one you asked for (because my system is in French) but here are the screenshots :

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  4. David-M 128.7K Reputation points Independent Advisor
    2024-11-18T13:19:21+00:00

    Thanks for the screenshot.

    Please do the following:

    1. Right-click on the adapter "Realtek USB GbE Family Controller" and select "Properties";
    2. Select the "Driver" tab and click on "Driver details".

    Share a screenshot of the driver details window.

    After taking the screenshot, do not close the driver properties window. Do this as well:

    1. Select the "Details" tab;
    2. Under "Property", change the selection to "Hardware IDs".

    Share the Hardware IDs in the Value field. You can right-click on the ID and select "Copy". Or share a screenshot.

    I await your reply. Click on the "Reply" button below my reply.

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  5. Anonymous
    2024-11-18T09:12:09+00:00

    I think it is this one : cartes réseau ?

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