RPCRT4.dll error on start up

Anonymous
2016-02-15T10:59:52+00:00

HI guys, 

I have seen similar threads but to be honest the more i look into it the more i am confused.

I am receiving this error come up saying the ordinal 1000 could not be located in the dynamic link library rpcrt4.dll error. up the top of the box it says cloudsyncapp.exe - ordinal not found.

I am currently running a new laptop with windows 7 64 bit system, it came up when i transferred all fines across from old dell laptop which was running windows 10.

any help appreciated.

Thankyou

Windows for home | Previous Windows versions | Windows update

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Anonymous
2016-02-16T04:05:26+00:00

Hi,

Thank you for posting your query in Microsoft Community.

I understand that you are receiving RPCRT4.dll error on start up and I will be happy to answer your query.

The Rpcrt4.dll file is a file associated with the Remote Procedure Call program, and is used by a number of Windows applications for network and Internet connections, which allow computers and devices to communicate between one another in order to keep your computer in perfect working order. Because this file is a dynamic link library file, this means that it has a specific function that it must carry out in order to keep your system working.

Some of the main causes of this particular error are going to resolve around the file itself and with the Windows registry. Some of the causes are going to be:

  • Windows registry keys are damaged and corrupt
  • The RPCRT4.dll file is missing
  • Connection has timed out

You may try the following methods and check the result.

Method 1: Check your internet connection

The first thing you should do is reset your modem or router, as this will refresh your Internet connection. You may seek your ISP's help doing so as well. To reset the modem or router follow the instructions:

  • Disconnect the cable that connects the computer to the modem
  • Turn off the modem and the router
  • Note: If the model or the router does not have a power switch, disconnect the power to the modem or to the router
  • Restart the computer
  • After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router and restart the computer
  • Make sure that all network cables are securely connected

Method 2: Run System File Checker tool

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Type the following command and press Enter

sfc /scannow

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

AS of now, please try the above methods and let us know the status.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

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  1. Anonymous
    2016-08-09T12:47:54+00:00

    I don't have any of those applications installed.

    My rpcrt4.dll is different because I am running a different version of Windows 7 than you.

    I extracted from the Home Premium SP1 64 installation CD the file for the system32 and the syswow64 folders and the version is:

    6.1.7601.17514 for both (different sizes)

    I extracted from the Pro SP1 64 installation CD the file for the system32 and the syswow64 folders and the version is:

    6.1.7601.17514 for both (different sizes)

    The version on my system now is 6.1.7601.23470

    The version on your system now is 6.1.7601.23470

    How did the version change since SP1 (SP1 was released in 2011)

    Somewhere along the way (since 2011) there must have been a Windows Update that installed a later version of the file.

    So we have the same versions 23470).

    I installed PhotoSync and the rpcrt4.dll file did not get changed so they didn't install a new one.

    I can't send you copies of the 6.1.7601.23470 files because I don't have them and don't know what Window Update might have updated them to that version.  I only have the initial SP1 versions

    There is nothing in the PhotoSync support about that error or rpcrt4.dll

    I'm not sure what to do but I'm weary of trying to figure it out and can't recreate it.

    You could from a command prompt opened as Administrator run sfc  /scannow and it should replace the rpcrt4.dll file if it is afflicted (nothing to lose).

    Maybe the problem is not the rpcrt4.dll file.

    Are you able to uninstall, reboot and reinstall at least one of the afflicted programs that always complains to see if reinstalling will fix the error for at least that program?

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  2. Anonymous
    2016-08-07T13:22:14+00:00

    So you found this topic about ordinal 1000 and just added your stuff on the bottom because of that (it looked close)?

    Sometimes upgrading to 10 and then going back to 7 doesn't work well at all and the prevailing advice if there are many problems afterwards it to just do a clean/fresh install of Windows 7.

    If you don't do that (if you can fix these problems) and you have more problems in the future you will always be wondering if the transition from 10 back to 7 somehow didn't work right.

    Describe what happens if you open Task Scheduler (Control Panel, Administrative Tools).

    No errors or lots of errors?

    The original topic here was indeed about ProPresenter (cloudsyncapp.exe is one of their programs) but the Microsoft Engaged Support Engineer alleged "expert" could not figure that out and sent the person on one of their wild goose chases.

    In the rpcrt4.dll are functions/like subroutines and each has an ordinal number but there is no 1000 in the Windows 7 rpcrt4.dll file - at least on my system.  You may need to uninstall/reinstall those afflicted applications.

    It sounds like you are missing some DLLs or as sometimes happens when going from 10 back to 7 you now have some Windows 10 files and some Windows 7 files.

    I'm really not sure what to do or suggest but maybe some other folks will have some ideas.

    You can wait around here praying or consider abandoning this topic and start a new fresh topic/question just for your situation describing your system history and error messages

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  3. Anonymous
    2016-07-28T09:55:36+00:00

    Hi,

    Thank you for the update.

    • Did you try method 1?

    Also, place the computer in clean boot state and check the  status.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Press Windows key + X and click Command Prompt (Admin)

    Type the following command and press Enter

    sfc /scannow

    Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

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  4. Anonymous
    2016-07-27T02:11:32+00:00

    I ran that and it said "Windows Resource Protection did not find any integrity violations."

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