Can't cancel subscription

85989021 35 Reputation points
2024-11-20T20:15:18.9433333+00:00

I have no resources, no resource groups and no custom roles but I can't cancel my azure subscription.

Getting the following message.

Cancellation failed due to presence of non-cancellable resources. Delete the resources before cancelling the subscription.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

Answer accepted by question author
Anonymous
2024-11-22T17:50:30.0666667+00:00

Hi 85989021
Sorry to hear...!
To resolve this issue, you need to contact Azure billing and subscription management support by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

I hope this has been helpful! Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A.

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  1. Anonymous
    2024-11-22T19:54:23.0266667+00:00

    Hi 85989021
    Please follow try with below steps:
    1.Go to the Azure portal and click on the "Help + support" button.
    2.Click on the "create a support request".
    Create

    3.After Click on Create a support request right side of the portal we can see to describe issue box. After submitting the issue click on go.
    User's image

    1. In Current Selection Click on subscription radio button. and click on next.

    User's image

    1. Select the Current subscription and click on next button and select unable to cancel subscription radio button and click on next.
      User's image

    User's image

    1. Maximize the screen we can observe right side "create a support request" and click on that.
      User's image
    2. Please update problem statement and click on Next.
      T1
    3. click on next in recommended solution screen click on next button
      User's image

    8.Please update the additional details and fill required details and click on next.
    T2

    T3

    1. Finally review the details and Click on Create
      T4

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

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