UserHasNoMailboxAndNoLicenseAssignedError

Boopathi S 4,036 Reputation points
2022-11-08T11:33:27.563+00:00

Hello,

One of the user login to Edge using Outlook Web Mail. He gets the below message

UTC Date: 2022-11-08T11:06:40.946Z
Client Id: C9B2F3E32B2D4BA8AE7A4835BE8508DD
Session Id: fbf1f235-0a08-4547-a07e-4d6127c68587
Client Version: 20221028006.04
BootResult: configuration
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
at f (https://outlook.office365.com/mail/:10:267321)
at https://outlook.office365.com/mail/:10:275782
st: 500
ehk: X-OWA-Error
efe: AM5PR0602CA0021
ebe: AM6PR07MB5731
emsg: UserHasNoMailboxAndNoLicenseAssignedError

I can login with my mail address in EDGE. Same user able to login to Outlook Web Mail using Chrome Browser.

Once mail address entered in the OutlookWebAccess in EDGE the Select Next. It does not prompt to enter the password.

EDGE Browser Histroy is cleared and tried

Please help
258246-owa.jpg

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Answer accepted by question author
Aholic Liang-MSFT 14,011 Reputation points Microsoft External Staff
2022-11-22T01:31:09.913+00:00

Hi @Boopathi S ,

Thanks for helping me.
AmbientAuthenticationInPrivateModesEnabled value is changed from 1 to 0 under HKEY_LOCAL_MACHINE\ Software\Policies\Microsoft\Edge which fixed the issue

Great to know that you've already thought of a solution and really appreciate it for your sharing!
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:
[UserHasNoMailboxAndNoLicenseAssignedError]

Issue Symptom:

The mailbox has a license assigned and can successfully sign in to Chrome on the same computer.
And logged in on another computer very well.
Uninstalled EDGE and installed
Then mail works in OWA
But it does not work in InPrivate EDGE Mode. It gives the below message.
Client Id: C9B2F3E32B2D4BA8AE7A4835BE8508DD
Session Id: fbf1f235-0a08-4547-a07e-4d6127c68587
Client Version: 20221028006.04
BootResult: configuration
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
at f (https://outlook.office365.com/mail/:10:267321)
at https://outlook.office365.com/mail/:10:275782
st: 500
ehk: X-OWA-Error
efe: AM5PR0602CA0021
ebe: AM6PR07MB5731
emsg: UserHasNoMailboxAndNoLicenseAssignedError

The Solution:
AmbientAuthenticationInPrivateModesEnabled value is changed from 1 to 0 under HKEY_LOCAL_MACHINE\ Software\Policies\Microsoft\Edge which fixed the issue

----------

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks!

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12 additional answers

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  1. Phu Binh Dang 0 Reputation points
    2025-10-01T08:21:06.9366667+00:00

    I faced the same problem while using Zen Browser (Firebox-based). I was able to fix it by clear the cookies and site data of "office.com", "microsoft.com" and "microsoftonline.com". You can search for those sites in Settings -> Manage Cookies and Site Data. Screenshot from 2025-10-01 10-17-45

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    0 comments No comments

  2. Miguel Ángel Miranda Saidman 0 Reputation points
    2025-09-22T17:41:56.4+00:00

    helpi have the same problem

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  3. stefania amorosi 0 Reputation points
    2025-07-10T15:57:54.2566667+00:00

    I have the same problem!

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    0 comments No comments

  4. O S 0 Reputation points
    2025-07-10T15:14:24.6166667+00:00

    I am getting below messages:
    Tried Chrome, MS Edge, Firefox browers with same problem.
    I can not login to my outlook email
    It is not browser issues
    Please Need urgent help

    UTC Date: 2025-07-10T15:03:41.057Z
    Client Id: 3A5DD709946F4AB4A6F6073792F67A16
    Session Id: 1cced928-f140-49f9-9452-01c18bd68d9a
    Client Version: 20250704003.04
    BootResult: fail
    Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
    err: Error: 401
    esrc: StartupData
    et: ServerError
    estack: Error: 401
        at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
        at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163185
    st: 401
    efe: ZR0P278CA0197
    

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