1,210 questions with Microsoft 365 and Office | Install, redeem, activate | For business | MacOS tags

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3 answers

How to manage switching to a new tenant

My employer has switched to a new IT provider and new Microsoft Tenant but I cannot seem to remove the old tenant from automatically being picked up when trying to put in the same email address. How do I remove the connection to the old tenant? I am on a…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-24T11:29:05.4966667+00:00
Nick Ralph 15 Reputation points
commented 2026-10-01T22:09:42.2166667+00:00
Graham Campbell 0 Reputation points
2 answers

activation error

hello I am trying to activate microsoft on licence on a Macbook it says error

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-10-01T12:15:33.3733333+00:00
Peter Karam 0 Reputation points
answered 2026-10-01T12:25:19.1033333+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor
1 answer

Microsoft 365 Business Standard set up issue

I recently purchased MS365 Business Standard from the Apple Store and received a Product key. When I follow the steps - including a private browser - it gets completely stuck on a screen that says 'Switch to an account that has permission; your account…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-29T20:35:05.93+00:00
Julia Walker 0 Reputation points
commented 2026-09-29T20:40:25.2866667+00:00
Julia Walker 0 Reputation points
0 answers

Unable to select appropriate answer to your questions.

I have been unable to answer your questions. PC or Mac? Mac What version? Microsoft 365 Business Standard

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-29T01:04:13.5933333+00:00
Philip Livingston 0 Reputation points
edited the question 2026-09-29T11:26:51.53+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator
1 answer

MS Office Business Standard Admin Account Created but not Provided

Setting up a new iMac and purchased Microsoft 365 Business Standard with the PC. The Mac arrived with the Boxed MS 365 Business Standard and Product Key Card Set up the Mac Followed the microsoft365.com/setupbusiness URL and Entered the product…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-23T15:32:53.81+00:00
Bobbie Sue Brown 0 Reputation points
commented 2026-09-23T17:22:13.1733333+00:00
Jay1 Tran 1,460 Reputation points Independent Advisor
1 answer

Nonprofit License is Read Only

Hi, I have a nonprofit in Mexico that was granted Office 365 licenses and has been functioning well until recently. This week, my license has been read only and says that it does not function on Macs which is my current computer system. My staff using…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-22T14:54:25.46+00:00
Biokrobo Wokoma 0 Reputation points
commented 2026-09-23T13:58:51.3633333+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

Microsoft 365 Business Standard failing to activate

I am having issues with my Microsoft365 license activating. It seems to be getting stuck over and over in the authentication step. I have tried clearing keychain, library, restarting, etc. I am on a MAC. the admin has also removed and re-added my license…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-01T19:41:48.68+00:00
Kaila S 0 Reputation points
commented 2026-09-18T16:07:06.8266667+00:00
Lin v 1,545 Reputation points Independent Advisor
1 answer

Request to Reallocate Office LTSC Standard 2024 Licenses – 12 Windows and 5 macOS

Dear Microsoft Support Team, Our company has purchased 17 licenses of Office LTSC Standard 2024 through FPT Synnex Distribution Company Limited. Based on our current deployment requirements, we would like to allocate these licenses as follows: 12…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-15T04:58:51.8266667+00:00
Hoa Nguyen 0 Reputation points
answered 2026-09-15T05:37:13.44+00:00
Ana Le 2,615 Reputation points Independent Advisor
1 answer

Office 365 Desktop License Activation Loop on macOS – Error "Your account doesn't allow editing on a Mac"

Hello everyone, I am opening this thread because I am stuck in a persistent licensing/activation loop with Microsoft 365 desktop applications (specifically Excel and Word) on my macOS device, and I am running out of options. The Problem: Every time I…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-09T08:15:42.35+00:00
Federico Recco 0 Reputation points
commented 2026-09-10T10:41:03.94+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor
2 answers

to download microsoft 365

I bought a full year subscription of the above from Microsoft but on attempting to install, it says I need Mac OS 11 and above. how can i douwload microsoft 365

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-08T10:28:27.9966667+00:00
Armand Chaudhary 0 Reputation points
commented 2026-09-09T16:23:59.4833333+00:00
Killian N 4,330 Reputation points Independent Advisor
3 answers

Still cannot edit any word documents as office won't activate on my Mac (version 15)

Still getting the error 0 0 when I try to activate the Microsoft Office updates. I cannot edit any word documents or use Microsoft for my job!

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-01T13:48:18.1133333+00:00
Suzy King 0 Reputation points
commented 2026-09-02T14:05:05.81+00:00
Heimerdinger 630 Reputation points Independent Advisor
2 answers

Office365 Apps

I have been authorized by my company administrator to use the Microsoft Office365 apps that were previously downloaded on my MacBook laptop, such as Word and Excel, however when I attempt to use them I am directed to activate the app, which only…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-20T23:32:42.4833333+00:00
Bob Ronchi 0 Reputation points
edited a comment 2026-08-22T00:16:44.8366667+00:00
Kien 1,710 Reputation points Independent Advisor
2 answers

download 16.88 version for my mac pro monterey 12.7.6

My word suddenly is no longer working. I need to have it work. I need to download 16.88 I read. How do I do that?

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2025-12-11T16:46:42.95+00:00
Dennise Peters-Colley 20 Reputation points
recommended 2026-08-20T20:26:00.91+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Subscriptions and user account

Need to find the subscription tile and user accounts. I’m reasonably new and lost. I have a business account

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-19T04:54:07.77+00:00
Gregory Robertson 0 Reputation points
commented 2026-08-20T04:58:06.59+00:00
Elena-VH 1,890 Reputation points Independent Advisor
1 answer

can't sign in to my office's microsoft 365 account at my work MAC

can't sign in to my office's microsoft 365 account at my work MAC. Every time I try to sign in I get an error message: "Another account from your organization is already signed in on this device. Try again with a different account." I cannot…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-18T19:27:27.4+00:00
Kate Hay 0 Reputation points
commented 2026-08-19T22:25:13.2833333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Word for Mac, version 16.66.1 and macOS Catalina 10.15.8

Hello, I need help with activating my existing Microsoft 365 Personal subscription on my Mac. My situation: I have an active Microsoft 365 Personal subscription. The subscription was purchased through the Apple App Store. My Microsoft account is the…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-18T20:06:07.5266667+00:00
Lina Lina 0 Reputation points
recommended 2026-08-19T08:32:30.8133333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
3 answers

I just installed 365 Business subscription on an iMac as Admin, but only the 2011 versions of Word/Excel open for the device user

I just installed 365 Business Standard subscription on an iMac as Admin. When I sign out as admin and sign in the device user, only the 2011 versions of Word/Excel open.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-16T22:21:55.4066667+00:00
Katherine Baab @ Baabcorp 0 Reputation points
edited an answer 2026-08-18T16:16:31.47+00:00
Jay1 Tran 1,460 Reputation points Independent Advisor
1 answer

How to install 365 Business Standard on my iMac

How do I install 365 on my iMac? I cant' find where to install Office 365 - have been asking for hours, every chatbot is useless I have a Business Standard license and only 1 device in use. I am logged in with my Admin account

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-16T21:37:12.9166667+00:00
Kathy Baab 0 Reputation points
answered 2026-08-16T22:45:15.0433333+00:00
Ruby Nguyen 2,805 Reputation points Independent Advisor
1 answer

How to fix Something went wrong. [7anyj]

Hi, I am getting an error while logging into my Office 365 account on my MacBook. Error message: “Something went wrong. [7anyj]”

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-09T15:43:29.42+00:00
IT Support 0 Reputation points
commented 2026-08-16T16:01:45.8033333+00:00
Hin Vo 1,190 Reputation points Independent Advisor
1 answer

Activate 365 license on Mac

When I activate my 365 license on my Mac I get an error saying my license does not allow editing on MAC

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-13T14:32:14.08+00:00
Stefan Dolvander 0 Reputation points
commented 2026-08-14T15:06:36.6033333+00:00
Kristen Tran 2,040 Reputation points Independent Advisor