446 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Android tags

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how to stop a unrecognised charge to my mobile phone number on my microsoft account.

I get a message every month from microsoft saying they will charge my mobile phone number £10.99 and that I can manage my subscription on my microsoft account. I do not want this charge however there is no subscription in my account that shows as the…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-10-06T10:47:18.9666667+00:00
Anna 0 Reputation points
answered 2026-10-06T11:20:41.72+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Pending payments

Whilst changing C/Card details I accidentally set up two pending payments. How do I notify M/Soft to ensure I don't pay twice.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-24T08:59:29.1933333+00:00
Angela Zemlak 0 Reputation points
answered 2026-09-24T09:32:24.3766667+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Recurrent payments for a Google app

I keep receiving a debit from my credit card to pay for this service that I dont recognize: GOOGLE *Learn English xxx-xxx-xxxx CA

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-20T22:04:10.28+00:00
Leonardo Chavane 0 Reputation points
edited the question 2026-09-23T08:56:22.5366667+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 purchase from google playstore

I have purchased microsoft 365 after installing excel on my phone, now it is on trial period of microsoft 365 but is is written excel in bracket, so is it only excel or it is complete 365? It will be charged 689 INR from next month.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-22T16:27:35.0933333+00:00
Xavier Ekka 0 Reputation points
answered 2026-09-22T17:01:04.6933333+00:00
EmilyS726 271.4K Reputation points Independent Advisor
2 answers

Issue with Microsoft 365 Personal Monthly Subscription Purchased via Google Play

Hello, I recently purchased the Microsoft 365 Personal Monthly subscription through Google Play (Transaction ID: GPA.3397‑0641‑3820‑83399..0). The amount charged was ZAR 159.00. I attempted to request a refund through Google Play, but it was declined…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-16T06:25:15.0333333+00:00
Timothy Johan Schutte 0 Reputation points
answered 2026-09-16T17:31:23.99+00:00
paulr0511 49,055 Reputation points Independent Advisor
1 answer

No option to add phone number

I'd like to add my phone number to my account as a backup for verification. The add phone number button is missing. I tried changing the way I sign in and it doesn't appear there, either. How can I add my phone number to my account? Thank you so much for…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-13T15:58:20.2533333+00:00
Stephanie F 0 Reputation points
answered 2026-09-13T16:30:52.7633333+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Unauthorized Duplicate Charge for Microsoft Basic Subscription - Refund Request

I was charged 114 ETB for a Microsoft Basic subscription even though I had already paid for the same subscription previously. This appears to be a duplicate or unauthorized payment. Transaction details: •Amount: 114 ETB •Merchant:…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-09T22:31:48.2866667+00:00
Bilal abdulkadir muhammed 0 Reputation points
answered 2026-09-09T23:06:02.7466667+00:00
EmilyS726 271.4K Reputation points Independent Advisor
1 answer

locked email

Hello, Microsoft shows that my email is locked. However, I'm able to log in to my email. It only shows that is locked when I try to open certain attachments that were sent to my email. I already reseted my password. Thank you,

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-09T00:34:36.1433333+00:00
Edison Rodriguez 0 Reputation points
answered 2026-09-09T01:36:27.1933333+00:00
Manoel Barros 22,160 Reputation points Independent Advisor
1 answer

upgrade from Microsoft 365 Personal purchased through Google Play to Microsoft 365 Premium on Microsoft.com

I want to upgrade from Microsoft 365 Personal purchased through Google Play to Microsoft 365 Premium on Microsoft.com. I receive error PUR-ConversionBlockedSyndicated.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-20T01:29:09.02+00:00
Wendy Miranda 0 Reputation points
answered 2026-08-20T06:53:31.8333333+00:00
Norah-L 11,435 Reputation points Microsoft External Staff Moderator
1 answer

How to cancel a Microsoft 365 P subscription.

HOW do I cancel a Micrsoft 365 P subscription? It is not listed on subscription page. I have checked on Google subscriptions. I see a transaction on my Visa bill showing MICROSOFT*MICROSOFT 365 P. Underneath it says "MSBILL.INFO,ON. I would like to…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-17T23:27:23.9966667+00:00
Brian McKinnon 0 Reputation points
answered 2026-08-17T23:34:41.72+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Request a refund

Plss refund my gcash for my school needs and my parents send that tome

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-16T11:06:49.7966667+00:00
RBL Official 0 Reputation points
answered 2026-08-16T12:04:48.9+00:00
paulr0511 49,055 Reputation points Independent Advisor
2 answers

Microsoft 365 Personal subscription renewal directly with Microsoft

I need to renew my subscription for 365 Personal. I have tried many times for weeks to resolve this issue. I have followed all the instructions online and cannot resolve this issue online. I need to have a person from Microsoft support. My account…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-15T05:11:02.06+00:00
David Burk 0 Reputation points
answered 2026-08-15T10:10:41.99+00:00
Vikki-T 11,870 Reputation points Microsoft External Staff Moderator
1 answer

Android Tablet fails to recognize Office365 subscription

I have two accounts with Microsoft. I have a current subscription with Microsoft Office365. It is under the ******@outlook.com. However, my Samsung Galaxy S7 android tablet will not recognize that subscription. I have spent the entire day with…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-13T22:07:31.6766667+00:00
Craig Zerbe 0 Reputation points
commented 2026-08-13T23:30:06.9933333+00:00
John Jefferson Doyon 89,145 Reputation points Independent Advisor
1 answer

how to fix payment option in my account

i tried to renew my subscription last month using my microsoft account on my pc it was rejected then i have to use my google tablet to make the annual purchase but yesterday i have surprised microsoft is trying to charge me another time for my…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-08-03T07:12:00.3766667+00:00
hassan rashid 0 Reputation points
answered 2026-08-03T07:47:39.87+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

I have completed a purchase for Microsoft Word 1TB monthly subscription via GOOGLE PLAY, but have not since revecieved the subscription

As title, I have paid the monthly sub but have not received the service. When I open any apps, whether on my phones or laptop, it still shows that I have no subcription please help to solve this quick. I bought the sub for this account I am using to…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-07-28T04:12:00.62+00:00
Lund 0 Reputation points
commented 2026-07-28T17:50:25.77+00:00
John Jefferson Doyon 89,145 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Billed double

Billed for 2 accounts. Need to cancel one. Both billed to same credit card on the same date. Would like to keep the account with Google 1 on it.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-07-22T15:17:46.4+00:00
Barbara Tenney 20 Reputation points
accepted 2026-07-22T16:25:32.1966667+00:00
Barbara Tenney 20 Reputation points
1 answer

My friend's account registration was banned because the system was suspicious

My friend tried to register a Microsoft account because he didn't have an account yet, but after filling in all the data correctly at the end of the account, he was banned because the system said it was suspicious. Can you unban him or continue so he can…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-07-04T12:54:34.5233333+00:00
ridho andrean 0 Reputation points
answered 2026-07-04T13:53:08.0166667+00:00
Nathan R 840 Reputation points Independent Advisor
1 answer

Porque pago mensalmente o microsoft 365 e nao consigo usar nem no smartfone e no tablet

Ei tenho assinatura do Microsoft 365 no smartphone e no tablet e nao consigo usar em nenhum doa dois. Faço login e pergunta se quero assinar ou nao reconhece o e-mail. Socorro

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-07-03T21:28:10.8366667+00:00
Rossana Rebecchi 0 Reputation points
answered 2026-07-03T22:41:58.1166667+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor
2 answers

Brief halt to subscription service

Why was my account only allowed 5days service after I paid for a month service . I renewed my service on the 5th of June and was notified that the next renewal date was 10th June. Then my service was cut. Please explain.?

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-06-28T23:54:49.96+00:00
Gordon Brathwaite 0 Reputation points
commented 2026-07-03T03:49:30.18+00:00
Gordon Brathwaite 0 Reputation points
1 answer

Add device

How do I access my new Microsoft 365 subscription to my new tablet

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-07-01T17:28:06.2+00:00
Michael Hicks 0 Reputation points
edited the question 2026-07-02T12:07:44.2266667+00:00
Erland Sommarskog 137.9K Reputation points MVP Volunteer Moderator