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Copilot Keyboard characters (Erin/Kyle) cannot send messages — Send button remains disabled since Sep 24, 2026

Since around September 24, 2026, I have been unable to chat with the Copilot Keyboard desktop characters Erin and Kyle. When I click Erin, the character chat window opens normally and displays the prompt asking me to talk to Erin. I can type text into…

Microsoft Copilot | Windows Copilot | Feature
asked 2026-10-04T01:07:19.5966667+00:00
AS 20 Reputation points
commented 2026-11-12T03:57:55.7966667+00:00
AS 20 Reputation points
0 answers

Unable to complete Azure for Students verification and AADSTS16000 on Support Portal

Hello Microsoft Support Team, I completed the Microsoft Academic Verification on November 6, 2026 ("Congratulations! Your academic status has been successfully verified"), and I also have an approved GitHub Student Developer Pack. However, my…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

795 questions
asked 2026-11-12T03:54:28.5466667+00:00
Vu Long 0 Reputation points
edited the question 2026-11-12T03:56:26.9966667+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
0 answers

Azure signup fails at payment step (individual, China) - need failure diagnosis

Hi, I am trying to create a pay-as-you-go Azure account (offer=ms-azr-0003p) and the signup fails at the final payment information step. The page only shows a generic error: "We could not complete your signup. Please try again. If the problem…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,917 questions
asked 2026-11-12T03:14:37.27+00:00
麒宇 任 0 Reputation points
0 answers

Azure OpenAI GPT-Realtime 1.5: Clarification on Data Retention and Privacy Policies

Problem description I am seeking clarification on how Azure OpenAI's GPT-Realtime 1.5 deployment handles data, specifically regarding the retention and storage of audio inputs, outputs, transcriptions, prompts, and generated responses. I need detailed…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,917 questions
asked 2026-11-10T13:44:34.08+00:00
Sahand Oghbatalab 0 Reputation points
commented 2026-11-12T02:56:29.7033333+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
0 answers

Machine Configuration: Discrepancy Between Portal Display and Actual Activation — Guidance Needed

문제 설명 I am experiencing a discrepancy where the Machine Configuration page in the Azure portal shows the subscription as 'not enabled', yet the recommended settings are visible. I need to understand whether this indicates that Machine Configuration has…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

795 questions
asked 2026-11-10T01:34:42.5766667+00:00
Suji Kim (김수지) 80 Reputation points
commented 2026-11-12T02:54:33.3433333+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
0 answers

SQL Managed Instance: Connection Timeout — Error 10054 during Pre-Login Handshake

Problem description I am experiencing connection failures when trying to connect to my SQL Managed Instance via its public endpoint using SQL Server Management Studio (SSMS). The connection reaches the server and then fails during the pre-login…

Azure SQL Database
asked 2026-11-11T18:58:16.1766667+00:00
DavidWoodard-4648 0 Reputation points
commented 2026-11-12T02:53:50.3+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
0 answers

Error 409 when registering a second-hand Xbox console for Dev Mode in Partner Center

trying to register it for Xbox Dev Mode under my developer account in Partner (Center Partner Center Xbox Devices portal).However, when I enter the activation code generated by the Xbox Dev Mode app, I get Error 409. It seems the previous owner left the…

Microsoft Partner Center | Other
asked 2026-11-12T02:26:03+00:00
brayan camacho 0 Reputation points
0 answers

Need to link my existing Candidate ID (MS ID) for passed AZ-400 exam to my personal Microsoft Learn profile

Hello Microsoft Credentials Support, I passed Exam AZ-400 on September 9, 2025, which was booked by a training institute. I do not have access to the email address the institute used, and when I try to open a ticket on Engage Center…

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-11-12T02:04:20.85+00:00
Muhammad Saim Ali 0 Reputation points
0 answers

PostgreSQL flexible server stuck in Updating for a week after scale, cannot delete (private endpoint deadlock) - still billed

An Azure Database for PostgreSQL flexible server in Norway East has been stuck in provisioning state "Updating" since 2026-11-04 09:54 UTC, after a compute scale from General Purpose Standard_D2ds_v5 to Burstable Standard_B1ms. The scale…

Azure Database for PostgreSQL
asked 2026-11-11T23:07:46.29+00:00
jakob-3338 0 Reputation points
0 answers

Locked e mail

can't get email already made recovery email they still want one . unlock my email

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T22:10:46.46+00:00
cr huff 0 Reputation points
commented 2026-11-11T22:47:24.43+00:00
Estrella721 48,020 Reputation points Independent Advisor
0 answers

Windows 11 activation fails

I just replaced my motherboard and tried to reactivate windows on the new system but it fails. When I go to troubleshoot -> I recently changed hardware on this device. I get the error Unable to activate Windows and that it can't find any devices…

Windows for home | Windows 11 | Install and upgrade
asked 2026-11-11T20:28:47.1033333+00:00
Arno Van Hee 0 Reputation points
commented 2026-11-11T21:03:46.08+00:00
EmilyS726 280.2K Reputation points Independent Advisor
0 answers

Azure AI Search: Persistent HTTP 500 Errors During Queries and Indexing in West Central US

Problem description I am experiencing consistent HTTP 500 Internal Server Errors across multiple operations on my production Azure AI Search service in West Central US. These errors occur during queries, index management, and portal access, starting from…

Azure AI Search
Azure AI Search

An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.

1,549 questions
asked 2026-11-11T20:19:14.2766667+00:00
FRVA-1453 0 Reputation points
commented 2026-11-11T21:02:09.0066667+00:00
Venkatesan S 10,830 Reputation points Microsoft External Staff Moderator
0 answers

Cancelled my subscription last month, but this month was charged again.

Is there any one that I can talk to or email with to help me get this resolved once and for all? In April I signed up for an account, paid for the first month, but decided that day to not use Azure. So, I cancelled the subscription. I'm ashamed…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-11T20:56:05.8533333+00:00
Christian Buckner 0 Reputation points
0 answers

Microsoft for Startups: business verification without LinkedIn, "Get program support" missing

I joined Microsoft for Startups today (new Azure portal experience). My Startups home page offers only "Verify with LinkedIn" to unlock credits. I don't have a LinkedIn account, and there is no "Your Microsoft Team / Get program…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,898 questions
asked 2026-11-11T19:07:15.1733333+00:00
Eric Tchepannou 0 Reputation points
0 answers

Artifact Signing organization validation repeatedly returns to Action Required after Verification successful

We are setting up Public Trust organization identity validation for a US company in Azure Artifact Signing (East US). First request: The representative completed the ID/photo process, added a Verified ID to Microsoft Authenticator, tapped Share, and…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,814 questions
asked 2026-11-11T18:50:22.1766667+00:00
Tracy Dalzell 0 Reputation points
0 answers

How to fix the log in via Microsoft Authenticator?

Everytime I try to select any action it opens an in-app browser for me to confirm my identity and asks for a code but I can't access the code because I'm already in the in-app browser making it so that I can't go back to the app, in other words, it's a…

Microsoft Security | Microsoft Authenticator
asked 2026-11-11T18:44:15.7266667+00:00
Guilherme Castro 0 Reputation points
0 answers

Individual Artifact Signing validation failed with no reason

My Individual Public identity validation for Artifact Signing Basic in East US went from Action Required to Failed. The Azure portal and status email show no reason. Can a Microsoft moderator advise how to get the existing request reviewed and what to…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,814 questions
asked 2026-11-11T18:44:04.7066667+00:00
Hayden Ritchie 0 Reputation points
0 answers

Copilot ne me propose pas des agents

Suite à mon achat comptant de mon abaonnement sur un an de Microsoft 365 dans le cadre de mon activitité, je rencontre actuellement un problème sur copilot car il ne me propose pas d'agents , en conséquence je ne peux pas créer mes agents, je vous…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-11T17:58:56.2166667+00:00
M D 0 Reputation points
0 answers

URGENT: Sole Azure Global Administrator MFA Lockout — Microsoft Support Verification Fails, Unable to Open Support Case

Hello Microsoft Support Team and Microsoft Learn Moderators, I am requesting assistance identifying a way to reach Microsoft's authorized tenant recovery team. I have exhausted the normal support channels and cannot open a support case. Background I am…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-11T17:18:28.8333333+00:00
randolph stephenson 0 Reputation points
0 answers

Individual (Taiwan) cannot complete tax profile: "Tax ID type" only accepts 8-digit business Uniform Number

Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required ("This is a required field."). The only option is…

Microsoft Partner Center | Other
asked 2026-09-27T15:29:28.3+00:00
Brian Huang 10 Reputation points
commented 2026-11-11T16:44:13.4366667+00:00
MB 0 Reputation points