Artifact Signing identity validation stuck "In Progress" for 20 days (Israel)

Because the request has remained In Progress for 20 days—well beyond the approximately seven-day processing window—escalate the existing validation through Azure Support rather than submitting duplicate documents or creating another concurrent request.^1^

Escalate the existing request

1. In the Azure portal, open Help + support and create a support request for Artifact Signing identity validation.
2. Include:
   • The identity validation ID.
   • Identity type: Public / Organization.
   • Country/region: Israel.
   • Submission date and current In Progress status.
   • Confirmation that both requested documents show Accepted.
   • The primary-email address used for validation, without posting it publicly.
   • Screenshots of the validation details and accepted-document statuses.
3. Ask support to check whether the request is awaiting email verification, pending with the validation provider, or stalled and requiring backend review.
4. Do not create another validation while this one remains active. Microsoft states that duplicate requests for the same entity do not help and that identity-validation requests cannot be expedited.^2^

Azure Support and Microsoft Q&A with the Artifact Signing tag are the documented assistance channels.^2^ A Q&A moderator cannot generally expose private validation details publicly, so provide identifiers or account information only through a private support interaction.

Check for a hidden email-verification action

Document acceptance does not necessarily complete the entire workflow. Open:

Artifact Signing account → Objects → Identity validations → select the organization validation

Check the detailed pane—not only the account overview—for an email or individual-verification instruction. Organization validation sends verification links to the primary email address; after individual verification, the status returns to In Progress while validation continues. Additional-document requests instead change the status to Action Required.^3^

If the detail pane requests email verification:

• Search the primary mailbox, junk folder, and mail-security quarantine.
• The verification link expires after seven days.
• An expired link cannot be resent for the same request; Microsoft’s documented recovery is to start a new validation request.^2^
• Before deleting the current request, ask support to confirm that email expiry is actually the blocker. If a new request must use a different primary email address, the FAQ specifically directs customers to contact support to continue onboarding.^2^

Israel is supported for organizational Public Trust certificates, so the stated country is not itself an eligibility blocker.^3^

References

1. Identity validation - 'in progress' state more than 7 business days - Microsoft Q&A
2. Artifact Signing FAQ
3. Quickstart: Set up Artifact Signing