Identity validation - 'in progress' state more than 7 business days

Question

Identity validation - 'in progress' state more than 7 business days

Aram 20

Identity validation for Artifact Signing has taken more than 7 business days and is still 'in progress'. There is no action I can take on my end. The id: a18b1ccc-8ce3-4306-a01d-f6c0c5e8115d

I'd really appreciate your help. Thank you.

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Answer 1

JimmySalian-2011 45,986 Volunteer Moderator

Hi Aram,

If you have submitted all the docs and validation might be in progress, the response times are around 7 days if validation and documents all okay. Ideally if any issues Microsoft will get back to the primary email ID.

Can you please check the primary email ID and if any mails?

If not I will suggest you to call up the global support numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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Erland Sommarskog 138.6K Reputation points MVP Volunteer Moderator

2026-02-07T23:01:28.42+00:00

If not I will suggest you to call up the global support numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Jimmy, I think you need to tweak this recommendation. I've been undeleting a number of your answers that were auto-deleted by the spam filter. I strongly suspect that is due to the talk about global support numbers. The spam filter does not like this, since the spammers pimping telephone numbers.