108 questions

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2 answers

How do I add another email user ?

Ive added a user but not sure how to activate the email address Do I need another licence? I have the basic plan

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-10-29T20:27:29.7166667+00:00
Debby Carr 0 Reputation points
commented 2026-10-30T23:48:02+00:00
Chris-D 2,620 Reputation points Independent Advisor
2 answers

mailbox is preparing issue

New tenant created with license assigned as Microsoft 365 Business standard, Exchange gives same issue " Mailbox is getting prepared now" from last 10 days.

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-10-21T05:43:37.95+00:00
TRaG 210 Reputation points
commented 2026-10-22T02:31:27.4066667+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
2 answers

Email inquiry

My email won’t allow me to send or receive emails it says I have an invalid license.

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-10-19T21:31:02.79+00:00
Square,Lynesha (HHSC LFS) 0 Reputation points
commented 2026-10-20T22:41:00.3+00:00
Jay1 Tran 1,910 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Cannot create volume licensing support ticket

Subject covers the biggest issue. I am unable to create a support request online via the portal. When I go to aka.ms/vlcontact and choose volume licensing, Nothing happens. Step 2 and 3 do not populate and I am unable to continue. If I call the support…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2025-09-16T19:30:47.2433333+00:00
Bill McConkey 20 Reputation points
answered 2026-10-19T22:02:07.71+00:00
Santiago Saco Buhytrón 0 Reputation points
1 answer

Purchased Exchange Plan shows up in Admin Center as "Failed."

I received an Order Receipt. The product shows up in my MS 365 Admin Center. It's labeled as "FAILED" and cannot be deployed. How do I fix this? Don't know what failed, or why.

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-10-12T23:09:27.84+00:00
Greg Sparkman 0 Reputation points
edited an answer 2026-10-13T00:06:37.3333333+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Does Exchange Online Plan 1 support Outlook Desktop Client with Microsoft 365 Family Plan

I have a license for Microsoft 365 Family Plan that includes the desktop version of Outlook. Can I connect to Exchange Online with that client?

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-01-14T13:45:56.68+00:00
Steven Anspach 20 Reputation points
commented 2026-10-03T09:36:21.37+00:00
David Chester 0 Reputation points
2 answers

Microsoft 365 Business Standard is assigned, but user has no Exchange Online mailbox

Hello, We recently renewed/reactivated our Microsoft 365 Business Standard subscription. The Microsoft 365 Admin Center shows: All Microsoft 365 Business Standard licenses are assigned. Licensing errors: 0. Members without licenses: 0. The affected…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-08-21T04:39:41.9733333+00:00
Npnoviltech 0 Reputation points
commented 2026-08-24T07:56:35.47+00:00
Liora 3,285 Reputation points Independent Advisor
1 answer

Exchange Server SE CU1 Licensing Clarification

Hi Team, I have a question regarding Exchange Server SE CU1 licensing. We are planning to migrate from Exchange Server 2016 to Exchange Server SE by deploying a new Exchange Server 2019 CU15 server and then upgrading it to Exchange Server SE RTM. Based…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-08-05T10:21:33.6266667+00:00
sahana MS 0 Reputation points
answered 2026-08-05T16:42:27.4966667+00:00
Helen Luu 3,645 Reputation points Independent Advisor
1 answer

License issue?

A customer of Go daddy has this error when trying to sign in his email. UTC Date: 2026-07-13T16:31:54.023Z Client Id: [Moderator note: Personally Identifiable Information removed] Session Id: [Moderator note: Personally Identifiable Information…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-07-13T17:55:09.31+00:00
Anonymous
answered 2026-07-13T18:39:10.0133333+00:00
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator
1 answer

MRM Retention Tags & Long-Term Email Backup Strategy on Microsoft 365 Business Standard

Hi Community, I am reviewing our email retention and backup strategy using Microsoft Purview (Data Lifecycle Management > Exchange Legacy > MRM Retention Tags) on Microsoft 365 Business Standard license. Environment: License: Microsoft 365…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-06-22T09:37:19.19+00:00
Sorin Advisors LLP 0 Reputation points
commented 2026-06-23T11:01:45.03+00:00
Anonymous
2 answers

Exchange 2019 on premis upgrade path

Is Microsoft exchange SE and upgrade from exchange 2019 on premis

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-06-15T16:42:31.79+00:00
Elizabeth Skidmore 0 Reputation points
commented 2026-06-16T15:51:17.7766667+00:00
Ian-Ng 14,190 Reputation points Microsoft External Staff Moderator
2 answers

I can not access my Exchange Online Plan 1. What is the problem?

Two days ago I signed up to Exchange Online Plan 1 and provided all necessary information. Till now I have no access to the service. Can anyone help with this problem?

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-04-23T20:34:35.4766667+00:00
Oleksii Leshchenko 0 Reputation points
commented 2026-04-24T23:01:13.02+00:00
Hin-V 16,830 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Exchange Message trace

Do I need Exchange Online plan 2 to make a trace ? Just want to know the condition to do this

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-04-10T04:42:38.1766667+00:00
Djeumala Leutner 40 Reputation points
accepted 2026-04-10T05:57:42.14+00:00
Djeumala Leutner 40 Reputation points
1 answer

Email stopped working after changing domain DNS to Netlify (Microsoft 365 mailbox issue)

I recently changed my domain ([Moderator note: personal info removed]) DNS and nameservers to Netlify. After this change: My website is working correctly with HTTPS on Netlify But my Microsoft 365 email ([Moderator note: personal info removed]) has…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-04-08T09:39:45.58+00:00
Skate Supply India 0 Reputation points
commented 2026-04-09T11:17:29.0166667+00:00
Michelle-N 20,745 Reputation points Microsoft External Staff Moderator
1 answer

E-mail versturen via een Forwarder

Onze e-mail verzendlijst op onze site forward geen e-mails meer naar Microsoft e-mail adressen (@hotmail.com of @outlook.com). Het lijkt erop dat de veiligheidseisen omtrent e-mailverkeer zijn aangescherpt. In het SPF-record in de DNS hebben wij al…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-04-08T10:34:29.14+00:00
Herman van de Velde 0 Reputation points
edited an answer 2026-04-08T14:31:44.1433333+00:00
Anonymous
2 answers

Exchange plan 2?

How to add Exchange online Plan 2 to my existing email account?

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-03-31T11:09:57.4033333+00:00
Mikael Klimscha 0 Reputation points
commented 2026-04-01T08:54:54.2533333+00:00
Hin-V 16,830 Reputation points Microsoft External Staff Moderator
2 answers

my microsoft exchange email administrator wont release credentials

My current administrator is refusing to give me the credentials to my microsoft exchange emails so i can move the license to a new admin. Is there a way I can access the information myself or will i need to start over and set up new email addresses…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-03-26T22:34:32.5766667+00:00
Nicerteas O'Brien 0 Reputation points
commented 2026-03-27T02:26:50.03+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Questions Regarding Dynamics 365 Legacy Embedded Licensing and Base/Attach Compatibility

Hi everybody, I have two questions regarding Legacy Embedded (ISV/Embed) licenses and their compatibility with the standard Dynamics 365 licensing model: Base/Attach Logic for ISV/Embed: Does the standard Dynamics 365 Base/Attach licensing logic also…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-03-18T20:28:06.75+00:00
Zsuzsanna Gomm 20 Reputation points
accepted 2026-03-19T07:18:06.4733333+00:00
Zsuzsanna Gomm 20 Reputation points
3 answers

Ich versuche neue Exchange SE Lizenzen zu administrieren, aber mein Login wird immer auf die persönliche Version umgeleitet

Ich versuche neue Exchange SE Lizenzen zu administrieren, aber mein Login wird immer auf die persönliche Version umgeleitet, obwohl es einen Login mit der selben Adresse für die geschäftliche gibt. Die wird aber ignoriert. Was kann ich tun, um das…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2026-02-26T13:56:52.7566667+00:00
Lieb EDV 0 Reputation points
commented 2026-03-17T03:53:55.91+00:00
Anonymous
2 answers One of the answers was accepted by the question author.

M365E5 - Mailboxes management

Hi team, I have a question around a scenario that we have within the organization. We have a number of employees that are changing role and currently being assigned with M365E5 licenses. Due to the sensitivity information from current role, we prefer…

Exchange | Licensing
Exchange | Licensing

The framework for legally deploying and using Microsoft Exchange Server or Exchange Online, based on server and client access models.

107 questions
asked 2025-12-01T02:32:01.31+00:00
Melanie Tham 80 Reputation points
recommended 2026-03-12T21:47:40.5+00:00
Anonymous